Texas Works Supervisor I - Temporary

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Brief Job Description:

This is a temporary position that is expected to end on 08/31/2025.  Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.

Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career assisting the most vulnerable citizens of Texas in need of food, medical care, cash assistance and other social services?

If so, the Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its’ core values of respect, ownership, collaboration, and integrity with a goal of delivering best-in-class customer service to clients and stakeholders.

Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced, and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you.

We want you to join our team!

Performs highly complex administrative and supervisory eligibility program work. Supervises a unit of eligibility advisors and/or clerical staff responsible for determining client eligibility for Temporary Assistance for Needy Families (TANF), Supplemental Nutrition Assistance Program (SNAP), Medicaid, and/or Medicaid for Elderly and People with Disabilities (MEPD) programs. Assigns and supervises the work of others. Works under limited supervision with considerable latitude for the use of initiative and independent judgment. Job requires detailed oriented individuals with the ability to apply complex policies and procedures.  This position may require up to 40% of travel.

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisal.

Reads cases and provides policy interpretation.

Prepares management reports, analyzes information to keep management informed, and responds to issues.

Plans, coordinates, and monitors service delivery in assigned area to ensure effective and efficient program operations with high volume activities in all areas.

Interprets policies, procedures, rules, regulations, or standards to others (for example, staff, applicants, clients, providers, vendors, the public, and community organizations).

Analyzes and effectively redistributes the workload to have a positive impact on timeliness, accuracy, and meeting program goals and expectations.

Develops and maintains working relationships with others (for example, agency staff or representatives of community resources, other state agencies, federal agencies, or the public).

Must be able to work overtime, as required by management, outside of normal hours of operation, which may include weekends when called upon.

Must be able to work in a highly stressful and fast-paced environment under constant pressure to meet required deadlines.

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

• Local, state, and federal laws and regulations related to agency programs.
• TANF, SNAP, and/or medical eligibility programs, including Medicaid for the elderly and people with disabilities, pregnant women, families, and/or children.
• English language, such as vocabulary and grammar, required for documenting coaching notes, meeting notes, and performance improvement.

Skill in:

• Managing customer service operations and supervising team.
• Making decisions and solving problems involving varied levels of complexity, ambiguity, and risk.
• Selecting, managing, and developing team.
• Monitoring and evaluating unit performance and developing appropriate corrective action plans.
• Training, directing, and monitoring the work of others.
• Communicating effectively, orally and in writing.
• Operating a personal computer and use of software such as Microsoft Office applications.
• Assertiveness to manage a team to meet high production expectations effectively, efficiently, and consistently.
• Developing and maintaining working relationships with others such as agency team members or representatives of community resources, other state agencies, federal agencies, or the public.

Ability to:

• Establish and maintain effective monitoring systems.
• Develop and evaluate administrative policies and procedures.
• Develop and establish effective working relationships.
• Plan, organize, assign, and monitor work.
• Gather, assemble, correlate, and analyze facts.
• Perform multiple tasks in a timely manner.
• Respond to and resolve customer inquiries and complaints.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

High School diploma or GED equivalent is required.

Sixty (60) semester hours from an accredited college or university is required. Two (2) years of customer service experience may be substituted for required education.

A Degree from an accredited college or university is preferred.

A minimum of two (2) years’ experience as a Texas Works Advisor (TWA) and/or Medical Eligibility Specialist (MES) is required, 3 years’ experience is preferred.

Experience leading, mentoring, and/or motivating staff with varied skill levels and experience.

Experience planning, organizing, and monitoring production work.

Experience in making decisions.

Experience performing multiple tasks. 

Experience using computer software such as Microsoft Word, Excel, and Outlook.

Prior supervisory or leadership experience, preferred.

Texas Integrated Eligibility Redesign System (TIERS) and Eligibility Workload Management System (EWMS) experience is preferred. 

Application indicates the willingness to work beyond normal work hours of 8:00 AM – 5:00 PM. 

Application indicates the willingness to travel.

Additional Information:

Upon hire, the selected candidate will be required to sign a Temporary Employment Agreement.  Temporary employees may be eligible to transfer to a regular status vacant position, contingent upon regular status position availability, tenure, and job performance.

This posting may be used to fill positions in other locations within the region, as vacancies occur.

Access and Eligibility Services Field Office normal hours of operation are Monday-Friday 8:00am to 5:00pm. Employees may be required to work overtime, as required by management, outside of normal hours of operation, which may include weekends.

Applicants may not have a history of substantiated fraudulent activity against HHSC or any program it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form