Volunteer Services Coordinator II

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Brief Job Description:

Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people’s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of teamwork? HSCS is dedicated to building an atmosphere where employees feel valued and supported while providing specialized care for Texans in need. HSCS is comprised of nine psychiatric hospitals, one youth residential treatment facility, and thirteen state supported living centers. The psychiatric hospitals are a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission. They provide state-of-the-art treatment that is recovery-oriented and science-based. If providing hope and healing through compassionate, innovative, and individualized care interests you, we welcome your application for the position below.

The Volunteer Services Coordinator II performs journey-level volunteer services work under the general supervision of the Director of Community Relations, with moderate latitude for the utilization of initiative and independent judgement. Work includes recruiting and training new volunteers; keeping a database of volunteer information and skills; processing and tracking donations to the Volunteer Services Council; creating monthly and annual volunteer activity reports; matching volunteers to opportunities that suit their skills; keeping volunteers informed; and conveying the organization's purpose to the public.

Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Essential Job Functions (EJFs):

• Attends work on a regular basis and may be asked to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.

• Assists in developing volunteer recruitment and retention plans based on federal grant requirements; recruits volunteers in accordance with the recruitment plan; fully screens and processes volunteer applicants; and interviews, selects, and assigns roles under the supervision of the Director of Community Relations.

• Creates and provides educational and training materials and programs that establish the etiquette for volunteers and patients.

• Identifies, assesses, and complements patients’ needs with volunteers’ skill sets.

• Oversees required records, files, and the program database regarding volunteer schedules, and evaluates volunteers’ performance and effectiveness.

• Evaluates and executes requests for any donated items, funds, and/or services that may meet patients' needs.

• Compiles and produces an annual Volunteer Services Report for the System Operations Committee.

• Leads fundraising campaigns throughout the year to increase available funds for Volunteer Services Council’s activities and supplies.

• Manages and maintains monetary and in-kind donation tracking database.

Knowledge, Skills, and Abilities (KSAs):

• Knowledge of community resources and organizations, and community engagement strategies.

• Knowledge pertaining to multiple nonprofit fundraising strategies.

• Knowledge pertaining to volunteer tracking databases.

• Skill in dealing with the general public and establishing/maintaining effective relationships with community leadership and local organizations.

• Skill in planning, organizing, and promoting volunteer programs.

• Skill in public speaking and providing effective presentations.

• Skill in organizational and team-building strategies.

• Skill in working collaboratively and cooperatively with diverse groups.

• Ability to create in-service volunteer training and matching volunteers to areas that complement their skill set.

Registrations, Licensure Requirements, or Certifications:

• None.

Initial Screening Criteria:

•  Graduation from an accredited four-year college or university with major coursework in behavioral science or business administration or Associate degree from an accredited college or university with a major in marketing, public relations, volunteer, or non-profit management and two (2) years' direct experience in marketing, public relations, volunteer, or non-profit management.

• Two years' experience in volunteer services work.

• Two years' experience in Salesforce volunteer and donor database is preferred.

Additional Information:

Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aid, Medication Aide and Employee Misconduct, List of Excluded Individuals/Entities (LEIE). Males between the ages of 18-25 must be registered with the Selective Service.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility. Waco Center for Youth applicants must be 21 years of age.

Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours.

Compliance with HHSC immunization policy and state hospital operating procedures related to immunizations is required. According to the Centers for Disease Control and Prevention, healthcare workers are considered to be at significant risk for acquiring or transmitting hepatitis B, measles, mumps, rubella, varicella (chicken pox), tetanus, diphtheria, pertussis (whooping cough), and influenza. All these diseases are vaccine preventable. As a result, state hospital policy requires employees be vaccinated according to their level of contact with individuals. In the event you choose to not be immunized for the influenza virus, you may be required to wear a mask and take other protective measures.

Waco Center for Youth is a psychiatric residential treatment facility that serves teenagers ages 13 through 17 with emotional difficulties and/or behavioral problems. Waco Center for Youth bases its treatment philosophy on the belief that both behavior change and an understanding of self and others are equally important in achieving significant long term success in treatment. The mission of Waco Center for Youth is “to give each youth a chance for change” by providing comprehensive psychiatric residential treatment services to emotionally disturbed adolescents of the state of Texas. The facility is operated by the Health and Human Services Commission and is accredited by the Joint Commission on Accreditation of Health Care Facilities.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.