Director of Treatment Services

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Director of Treatment Services 
Job Title: Manager II 
Agency: Health & Human Services Comm 
Department: Chld /orAdolPsych Social Svs 
Posting Number: 9977 
Closing Date: 10/23/2025 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Group: TEXAS-B-23 
Salary Range: $5,098.66 - $8,304.83 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Not Eligible for Telework 
Travel: Up to 15% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location: Waco Center for Youth 
Job Location City: WACO 
Job Location Address: 3501 N 19TH ST 
Other Locations:  
MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX 
611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15 
 
 

Brief Job Description:

Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people’s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of teamwork? HSCS is dedicated to building an atmosphere where employees feel valued and supported while providing specialized care for Texans in need. HSCS is comprised of nine psychiatric hospitals, one youth residential treatment facility, and thirteen state supported living centers. The psychiatric hospitals are a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission. They provide state-of-the-art treatment that is recovery-oriented and science-based. If providing hope and healing through compassionate, innovative, and individualized care interests you, we welcome your application for the position below.

The Director of Treatment Services performs highly responsible and complex duties for the effective leadership and management of the Social Work department, overseeing it's array of services. The position actively directs, manages, and evaluates the administrative and clinical operations of the department, and is responsible for ensuring that delivery of casework services hospital-wide follow local, state, and federal standards, policies, and procedures, such as Joint Commission and Centers for Medicare and Medicaid (CMS) guidelines.

Performs other duties as assigned by the supervisor to ensure efficient operation of the patient care unit. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Essential Job Functions (EJFs):

• Attends work on a regular basis and may be asked to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.

• Responsible for departmental and treatment units performance indicators, both clinical and administrative. Participates in the development/implementation of improvement initiatives within the scope of professional qualifications. Provides department-specific resource utilization review reports.

• Performs all administrative functions that are assigned by the Medical Director or Superintendent to include, but not limited to, developing responses to consumer inquiries, in-house requests for service/resource modifications, and routine communication with staff at all levels of the facility and other facilities within the HHS Division of Mental Health Services as necessary.

• Provides leadership in program implementation and development of Social Services and treatment units operations, ensuring that staff resources and level of competence are matched with program needs and expectations. Provides management and works in conjunction with Social Work supervisors and unit-based program staff to ensure maximum utilization of resources.

• Ensures that all staff within Social Services perform at optimal levels of performance and productivity during any clinically-related activities (e.g., recovery team processes, casework, and provision of therapeutic interventions). Holds staff accountable and ensures that assigned tasks, responsibilities, and all departmental and facility goals and objectives are substantially met. Ensures that annual performance plans and evaluations are completed in a timely manner.

• Demonstrates competency-based skills in provision of all clinical and therapeutic services, and in the provision of supervision and consultation to professional service providers.

• Promotes principles of customer service, patient satisfaction, and rights protection. Works to improve processes and relationships to meet customer expectations.

• Works closely and collaboratively with hospital management in support and establishment of systems and linkages to managed care organizations and all Local Mental Health Authorities (LMHAs) and Behavioral Health Authorities (BHAs). Demonstrates a cooperative, supportive, empathetic, and professional demeanor in working with staff, patients, family members, advocacy groups, law enforcement, courts, attorneys, educational institutions, city, county and state officials, the general public, and others.

• Actively serves on hospital committees, quality improvement teams, work groups, and any hospital-related appointments.

Knowledge, Skills, and Abilities (KSAs):

• Knowledge of social work principles and ethics.

• Knowledge of local, state, and federal laws and accrediting organizations such as The Joint Commission and CMS specifically relevant to in-patient psychiatric hospitals and especially related to the provision of social services.

• Knowledge of and or job experience in working with Behavioral Health Organizations within an inpatient psychiatric facility.

• Skill in using logic and reasoning to identify the strengths and weaknesses of alternate solutions, conclusions, or approaches to problems.

• Skill in operating computers and applicable computer software.

• Ability to analyze and solve complex problems.

• Ability to develop, interpret, and use data in decision making.

• Ability to develop staff and maintain an effective working culture.

Registrations, Licensure Requirements, or Certifications:

• Must possess a valid Texas driver license or obtain it no later than 90 days after hire date to drive a state vehicle. Applicants with an out-of-state driver license must provide an original certified driving record from the state of driving licensure. Eligible driving record required based on HHSC Fleet Management policy.

• Licensed Master Social Worker (LMSW) as issued by the Texas State Board of Social Work Examiners is required.

• Licensed Clinical Social Worker (LCSW) as issued by the Texas State Board of Social Worker Examiners is preferred but not required.

Initial Screening Criteria:

• Five (5) years' experience in the area of supervision of Social Work staff working within an inpatient psychiatric hospital facility.

Additional Information:

Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aid, Medication Aide and Employee Misconduct, List of Excluded Individuals/Entities (LEIE). Males between the ages of 18-25 must be registered with the Selective Service.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility. Waco Center for Youth applicants must be 21 years of age.

Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours.

Compliance with HHSC immunization policy and state hospital operating procedures related to immunizations is required. According to the Centers for Disease Control and Prevention, healthcare workers are considered to be at significant risk for acquiring or transmitting hepatitis B, measles, mumps, rubella, varicella (chicken pox), tetanus, diphtheria, pertussis (whooping cough), and influenza. All these diseases are vaccine preventable. As a result, state hospital policy requires employees be vaccinated according to their level of contact with individuals. In the event you choose to not be immunized for the influenza virus, you may be required to wear a mask and take other protective measures.

Waco Center for Youth is a psychiatric residential treatment facility that serves teenagers ages 13 through 17 with emotional difficulties and/or behavioral problems. Waco Center for Youth bases its treatment philosophy on the belief that both behavior change and an understanding of self and others are equally important in achieving significant long term success in treatment. The mission of Waco Center for Youth is “to give each youth a chance for change” by providing comprehensive psychiatric residential treatment services to emotionally disturbed adolescents of the state of Texas. The facility is operated by the Health and Human Services Commission and is accredited by the Joint Commission on Accreditation of Health Care Facilities.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.