Volunteer Services Coordinator IV

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Volunteer Services Coordinator IV 
Job Title: Volunteer Services Coord IV 
Agency: Health & Human Services Comm 
Department: Community Relations 
Posting Number: 11774 
Closing Date: 12/18/2025 
Posting Audience: Internal and External 
Occupational Category: Healthcare Support 
Salary Group: TEXAS-B-19 
Salary Range: $4,020.33 - $6,335.66 
Pay Frequency: Monthly
Shift: Regular Night 
Additional Shift: Days (First) 
Telework: Not Eligible for Telework 
Travel: Up to 20% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location: Vernon State Hospital 
Job Location City: VERNON 
Job Location Address: 4730 COLLEGE DR 
Other Locations: Vernon 
MOS Codes: No military equivalent 
 
 
 

Brief Job Description:

Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people’s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of teamwork? HSCS is dedicated to building an atmosphere where employees feel valued and supported while providing specialized care for Texans in need. HSCS is comprised of nine psychiatric hospitals, one youth residential treatment facility, and thirteen state supported living centers. Psychiatric hospitals are a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission. They provide state-of-the-art treatment that is recovery-oriented and science-based. If providing hope and healing through compassionate, innovative, and individualized care interests you, we welcome your application for the position below.

Volunteer Services Coord. IV performs advanced (senior-level) volunteer services work under the direction and general supervision of the Director of assigned Facility. Work involves planning, organizing, directing, publicizing, and overseeing a volunteer services program; working with local, state, and national groups involved in volunteer services; and providing technical assistance to encourage the growth and development of volunteer services. This position will supervise the work of volunteers and lower-level staff. Performs advanced management and support activities for the effective administration of the Community Relations Department, Volunteer Services Council, and Family Association.

Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Essential Job Functions (EJFs):

Attends work on a regular basis and may be asked to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.

Plans, organizes, supervises, directs, and publicizes the facility's total community relations area to include the following: Researching and securing resources from outside sources and stakeholders. Prepares policies/procedures.  Prepares educational and training materials. Prepares and monitors budget for Community Relations Department.  Prepares monthly and annual reports utilizing existing expenditure logs, data from Human Resources Dashboard, human capital that worked various functions, and donation logs for patient improvement and quality of care.  

Organize and maintain specific programs of recruitment, selection, orientation, assignment, assessment and recognition for volunteers. Works with facility staff providing technical assistance and matching clients' needs with volunteers' skills.

Provides support to the Volunteer Services Council and Family Association as a non-voting member providing assistance when and where required.  Provides oversight and management of Volunteer Services Council and Family Association fundraisers by ensuring the events and council adhere to State of Texas and Legislative policies and procedures.

Provides media support to the center for public service announcements, new stories, press releases for the recruitment of volunteers, employees, marketing projects, and fundraisers.  Develops and oversees Community Relations and associated policies, publications and other related information following establishing guidelines.  Serves as part of the Incident Command System as the Public Information Officer

Solicits and ensures that contributions and donations are properly documented and acknowledged providing proper management and tracking of monetary and in-kind donations via creation of databases and logs, ensuring that there are no conflict of interest and monies are spent judiciously for the good of the patients.

Performs special assignments as requested by the Director. Will provide supervision over volunteers and staff while formulating plans and during events.

Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Knowledge, Skills and Abilities (KSAs):

Knowledge of community organization and administration and general principles of volunteer services.

Knowledge of grant funding and the rules and laws surrounding grand awards.

Advanced computer skills. 

Skilled in fostering and maintaining positive relationships.

Skilled in the use of Microsoft applications to include Office, Outlook, Excel, PowerPoint.

Skilled in research best practices.

Ability to plan, promote and implement community service programs that support the facility.

Ability to speak and write effectively, for newspaper, radio and/or television.

Ability to work effectively with professional and non-professional staff within the facility.

Ability to work effectively with community leaders and organizations.

Ability to work effectively with minimal supervision and make varied decisions within broad parameters.

Ability to work with facility mission and service/workplace values.

Registrations, Licensure Requirements or Certifications:

Must possess valid Texas driver’s license or obtain it no later than 90 days after hire date. Applicants with an out-of-state driver’s license must provide an original certified driving record from the state of driving licensure. Eligible driving record required based on HHSC Fleet Management policy. 

Initial Screening Criteria:

Associate degree from an accredited college or university with a major in marketing, public relations, volunteer or non-profit management and three (3) years of direct experience in marketing, public relations, volunteer or non-profit management.

Graduation from an accredited four-year college or university with major coursework in behavioral science, business administration and two years of experience preferred.

Two years of Experience in Salesforce volunteer and donor database preferred.

Additional Information:

Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aid, Medication Aide and Employee Misconduct, List of Excluded Individuals/Entities (LEIE). Males between the ages of 18-25 must be registered with the Selective Service.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility. Waco Center for Youth applicants must be 21 years of age.

Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours.

Compliance with HHSC immunization policy and state hospital operating procedures related to immunizations is required. According to the Centers for Disease Control and Prevention, healthcare workers are considered to be at significant risk for acquiring or transmitting hepatitis B, measles, mumps, rubella, varicella (chicken pox), tetanus, diphtheria, pertussis (whooping cough), and influenza. All these diseases are vaccine preventable. As a result, state hospital policy requires employees be vaccinated according to their level of contact with individuals. In the event you choose to not be immunized for the influenza virus, you may be required to wear a mask and take other protective measures.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.