QIS Data Surveillance Analyst

Job Description:
Texas Health and Human Services Commission (HHSC) is looking for individuals who want to join Access and Eligibility Services (AES), Policy and Quality division, Quality Improvement Support area; an energizing and multi-faceted team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its’ core values of integrity, community, accountability, respect, and excellence.

Our staff are well organized individuals with the ability to multi-task, thrive in a challenging, fast-paced and evolving environment, have excellent communication skills, a positive attitude, strong work ethic and a desire to assist others. If you possess these skills, then we want you to join our team!

The QIS Data Surveillance Analyst (Management Analyst IV) reports directly to the QIS Data Surveillance Manager. The position performs highly advanced project management and process improvement analyses on critical and high-profile initiatives designed to improve the efficiency and effectiveness of the Health and Human Services (HHS) system(s), such as TIERS, EWMS, and agency interfaces (DataBroker, SAVE, SOLQ.) The Data Surveillance Team provides critical assistance on high-priority assignments to anticipate, identify and provide continuous data surveillance. This team’s primary function is to preemptively identify areas of concern for AES. Additionally, the team provides guidance and solutions to ensure action is taken and concerns are mitigated. This team documents, prioritizes, conducts root cause analysis, and troubleshoots for identified defects and agency staff errors; in some cases, before they occur. The team will be tasked with “early problem identification" to help recognize, define, and monitor potential risks at the very first signs of its emergence. Data Surveillance Team members engage in workgroups during assessments, may submit IT requests and supports or potentially lead high profile projects. The team’s goal is to enhance efficiency and minimize waste through ongoing improvement efforts, data surveillance, and innovative solutions.

Per HHS agency policy, individuals hired for this position that live within 50 miles of Austin headquarters may be required to be in office three days a week.  

Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Clearly identifies defects and document sufficient details like description, steps to reproduce, expected behavior, actual behavior, environment details, and artifacts to understand the issue. Develops solutions to issues and concerns, develops organizational change strategies and plans, and/or conducts training for their implementation.

Establishes a standardized classification system for defects based on severity and assigns priority. Effectively monitors and tracks defects to report to leadership. Oversees the allocation of resources to achieve timely outcomes and measurable goals; and monitors and evaluates the effectiveness and efficiency of staffing levels. Oversees the implementation of changes resulting from new legislation. Oversees special investigations, research studies, special projects, internal audits, and the implementation of special initiatives.

Monitors and reviews current organizational, procedural, and operational systems for effectiveness, efficiency, and conformance to established guidelines. Consults with management to initiate studies; identify priorities; and define study scope, purpose, objectives, time frames, and resource requirements.

Interprets historical, current, and projected data to identify problems, causes, and areas for which procedural or system changes are indicated. Reviews comprehensive technical records and reports that present and interpret data, identify alternatives, and make recommendations.

Analyzes new or proposed legislation or regulations to determine their effect on program operations and management.

Develops recommendations for improvement and corrective action to standardize or improve systems. Prepare comprehensive technical records and reports to present and interpret data, identify alternatives, and make and justify recommendations.

May plan, assign, and/or supervise the work of others.

Supports software development for applicable systems impacted by business process changes.

Performs related work as assigned.

Knowledge Skills Abilities:
Knowledge of health and human services program, services, and procedures (SNAP, Medicaid, CHIP, TANF, and MEPD). Knowledge of analysis processes and of program planning and implementation. Knowledge of the principles and practices of public administration and management.

Extensive knowledge of the Defect Management Process preferred. 

Extensive knowledge and skill performing technical work which must include analysis of work problems and interpretation of complex data and written material. Skill in problem solving and analytical thinking/analysis.

Extensive knowledge in process mapping and application of process improvement methodologies. 

Advanced skills in Microsoft Suite Application such as, Word, PowerPoint, Visio, and Excel, including pivot tables and other data analysis functions.

Advanced skills in interpersonal relationships, including the ability to work with people under pressure, negotiate among multiple parties, resolve conflicts, and establish and maintain effective working relationships with various level personnel. Skills in leadership and communication. Skill in managing multiple projects and meeting tight deadlines.

Advanced skills in evaluating problems; developing alternative solutions; overseeing studies; developing and interpreting policies and procedures; designing programs or training; implementing policies and procedures; preparing concise reports; communicating effectively; and planning, assigning, and/or supervising the work of others. 
 

Registration or Licensure Requirements:

Certified Scrum Master (CSM) or Agile-related certification preferred  

Initial Selection Criteria:
A minimum of three years’ experience with Texas Works policy for SNAP, TANF, Medicaid, CHIP and MEPD programs. Must have TIERS experience related to eligibility determination.

A minimum of three years full-time experience performing technical work which must include: analysis of work problems having an system or process aspect and interpretation of complex written material; or planning, organizing, and coordinating requirements for support services or program operations where a wide range of demands are involved, including interpretation of complex written material.

A minimum of three years full-time experience working with local, state, and federal laws and regulations related to health and human services program, and procedures and oversight of business operations that included compliance with state and federal regulations (SNAP and Medicaid).

A minimum of two years full-time experience working with in project/program management policies and systems to accomplish and support staff performing complex, time limited tasks.

Graduation from an accredited four-year college or university with major course work in a field relevant to assignment is generally preferred.  

Experience and education may be substituted on a year for year basis.

Additional Information:
Requisition Number:

Posting open state-wide and location will be determined based on location of final candidate selected and available space.

Per HHS agency policy, individuals hired for this position that live within 50 miles of their Austin headquarters may be required to be in office three days a week.

This position requires an oral interview and in-basket exercises as part of the selection process. Applicants selected for an interview will be asked to submit two writing samples, one writing sample is due prior to the interviw and the other, a presentation, prior to the interview to present during the interview. The presentation is considered the second writing sample. 

Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
Go here to download the I-9 form: http://www.uscis.gov/sites/default/files/files/form/i-9.pdf

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Texas Health and Human Services is committed to hiring veterans and creating a work environment that values and retains the skills that service members bring to the job. A veteran is an individual who has served in • the Army, Navy, Air Force, Coast Guard, or Marine Corps of the United States or the United States Public Health Service under 42 U.S.C. Section 201 et seq., as amended; • the Texas military forces as defined by Section 437.001 of Texas Government Code; or • an auxiliary service of one of those branches of the armed forces; and • Has been honorably discharged from the branch of the service in which the person served. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.

VETERANS: Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor’s Office by pasting this link into your browser: http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx. For more information on military occupational specialty codes, see the Military Crosswalk Guide.  

MOS Code:.  Please note: There are no direct military occupation(s) that relate to the responsibilities, and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position