Training & Development Specialist VI

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Brief Job Description:

The LTCR Automation Trainer is responsible for delivering high-quality training to adult learners on the policies, procedures, and technology tools related to long-term care facility surveys for a state regulatory agency. This role focuses heavily on training administrative assistants and surveyors in administrative and automation-based tasks and use of agency systems. The Trainer designs and updates instructional materials, provides both in-person and virtual training, and serves as a resource during system implementations and procedural rollouts. This position requires up to 45% overnight travel statewide. Strong instructional design skills, knowledge of adult learning principles, and the ability to work independently are essential.

Essential Job Functions (EJFs):

• Deliver Instructor-Led and Virtual Training (60%)
  • Facilitate engaging, structured training sessions for adult learners, including administrative assistants and surveyors.
  • Travel (up to 60%, overnight required) to deliver in-person training across the state, ensuring consistent application of agency policies and procedures.
• Develop and Maintain Training Materials (25%)
  • Design and update job aids, presentations, manuals, and e-learning modules specific to administrative and automation-related survey tasks.
  • Collaborate with subject matter experts and program staff to ensure content is accurate, policy-compliant, and tailored to diverse learning styles.
  • Review and revise training resources based on participant feedback, technology updates, or policy changes.
• Support System and Process Implementation (10%)
  • Serve as a training liaison during rollouts of new systems, technology tools, or policy-driven process changes.
  • Identify training needs through user support requests, error trends, or procedural changes and recommend or deliver appropriate interventions.
• Other duties as assigned (5%)

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

• Automation programs utilized by Long Term Care Regulatory Services programs such as TULIP, ASPEN, ASEQ, iQIES, ACTs, etc.
• Long-Term Care Regulatory Services nursing facility surveying policy and procedures
• Employee development principles, practices, and techniques
• Group processes, group dynamics, and interpersonal relations
• Innovation training and development techniques and best practices
• Instructional design and curriculum development principles, including the development of learning objectives

Skill in:

• Problem identification, analysis, and resolution.
• Effective verbal and written communication
• Evaluating quality and effectiveness of training programs and analyzing results
• Facilitating workshops, training and development sessions, and meetings
• Establishing and maintaining effective working relationships
• Applying training and employee development procedures and techniques
• Using a computer and applicable software such as ASPEN, TULIP, Word, PowerPoint, Excel

Ability to:

• Managing workload within a given timeframe and/or deadline
• Summarize complex information for agency decision-makers
• Assess and analyze employee development needs an develop effective project plans
• Develop employee development programs and formulate development/learning objectives
• Communicate effectively, orally and in writing
• Apply adult education principles, practices, and techniques
• Work independently

Registrations, Licensure Requirements or Certifications:

Must possess a valid Texas driver license or obtain it no later than 90 days after hire date to drive a state vehicle.  Successful completion of Surveyor Minimum Qualifications Test (SMQT) preferred.

Initial Screening Criteria:

• 12 months experience in Long-term Care Regulatory environment.
• Degree from an accredited college/university preferred.
• Experience with Adult Learning Principles preferred.

Additional Information:

This position can be housed anywhere in Texas.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.