Organizational Engagement and Support Regional Specialist

Join a dynamic team of engaged and committed professionals on the Organizational Engagement and Support (OES) team within Access and Eligibility Services (AES).

The Organizational Engagement Specialist position works in the OES section of the Strategic Engagement and Employee Support (SEES) division. The OES team is dedicated to supporting AES team members by fostering an inclusive culture that values individual contributions and where all AES team members feel supported, heard and appreciated. The Organizational Engagement Specialist reports to the OES Director and performs advanced (Senior-level) consultative and technical work.

The ideal candidate will be passionate about building relationships to effectively collaborate with AES teams to build a work culture that is diverse and inviting to all AES team members. They will be dedicated to continuous improvement and focused on supporting team members, leaders, and peers in feeling connected to their work. This candidate should be open to creating unique solutions to challenges we may face and recognize that the quality of work we produce reflects our dedication to those we serve.

The Organizational Engagement Specialist is responsible for coordinating employee engagement efforts that promote a positive work environment and employee well-being. Work involves researching, planning, developing, and analyzing organizational engagement programs and best practices, participating in regional and statewide activities designed to gather feedback from employees, overseeing or co-facilitating workgroups and meetings, contributing to organizational engagement projects and developing and preparing presentations and workshops.

Works under limited supervision, with considerable latitude for the use of initiative and independent judgment.

This position will be required to attend meetings, workshops, and OES assignments in Austin, TX and other cities across the state.

Essential Job Functions:

Work collaboratively with OES team members and local leadership to provide high-level advice and consultative services to improve employee engagement and promote a positive work culture. This includes action planning, sharing best practices, resource creation, and program development based on feedback received from front-line and state office management staff. (40%)

Develop, organize, and perform analyses on employee engagement surveys to check the pulse of state office staff to determine trends and provide findings and recommendations. Monitors and documents progress of staff engagement goals and works closely with and supports local leadership to ensure program objectives are met. (15%)

Collaborates with Organizational Engagement team members to plan, design, develop, and conduct organizational engagement presentations and workshops suitable for a variety of audiences on best practices, engagement analysis results, and other relevant topics to improve employee engagement. (15%)

Contributes and guides a welcoming, thorough, and consistent new employee orientation (NEO) and onboarding process for all newly hired state office staff that incorporates the AES mission, vision, and values by preparing and presenting materials that focus on the AES mission, vision, and values. Conducts routine check-ins with newly hired staff to enhance their onboarding experience. (10%)

Facilitates or serves on various workgroups and brainstorming sessions as designated by the OES Director or OES State Office Team Lead to provide guidance on engagement practices or findings and identify opportunities to ensure staff are given the opportunity to provide feedback. Works with Organizational Engagement team members and state office leadership to build employee networks and engagement committees to promote AES culture. (10%)

Other duties as assigned include, but are not limited to, actively participating and/or serving in a supporting role in Regional Change Champion meetings, Leadership Summits, Town Halls, State Office Staff Meetings, and other activities to meet the goals of the Strategic Engagement and Employee Support department. Such participation may require an alternate shift pattern assignment and/or location. (5%)

Provides effective feedback to help improve the quality of the products developed, managed, and utilized by AES. (5%)  

Knowledge Skills Abilities:

Knowledge of best practices for employee engagement and organizational development
Knowledge of effective facilitation
Excellent communication skills (both oral and written) with people with diverse skills at all levels of the organization.
Skill in interpersonal relationships, including the ability to work with others under pressure, negotiate among multiple parties, resolve conflicts, and establish and maintain effective working relationships with diverse backgrounds at all levels of the organization.
Skill in monitoring and assessing situations and determining appropriate responses.
Skill in continuous process improvement.
Ability to assist in evaluating, developing, and revising staff engagement plans.
Ability to operate basic office equipment and audio/visual equipment and to use Microsoft Suite
Ability to work both within a team environment and independently.
Ability to demonstrate good judgment and serve as a model for others in demonstrating the mission, vision, and values of AES.
Ability to convey a welcoming and inclusive work environment.
Ability to gather, organize, and analyze data and enter information into surveying software.
Ability to establish and maintain rapport with co-workers and individuals served.
Ability to maintain flexibility in work schedule. 

Registration or Licensure Requirements:

N/A

Initial Selection Criteria:

Graduation from an accredited four-year college or university. Experience can be substituted for education on a

year-per-year basis.

A minimum of two (2) years experience with hands-on training and development of employee engagement

programs or stakeholder consultation.

Minimum two (2) years experience in conducting trainings, meetings, focus groups or workshops.

Minimum two (2) years experience in creating messages to a variety of audiences.

Minimum one (1) year experience in creating and analyzing surveys.

Additional Information: 

Position can be housed in any Region 4 Office