Network Specialist III

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Network Specialist III 
Job Title: Network Specialist III 
Agency: Health & Human Services Comm 
Department: Reg Office Supp DSHS Reg 
Posting Number: 8549 
Closing Date: 09/11/2025 
Posting Audience: Internal and External 
Occupational Category: Computer and Mathematical 
Salary Group: TEXAS-B-21 
Salary Range: $4,523.16 - $4,994.00 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework:  
Travel: Up to 20% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: TYLER 
Job Location Address: 2521 W FRONT ST 
Other Locations: Tyler 
MOS Codes: 0605,0620,0630,0631,0639,0670,0699,1721,1799,2611,2659,5974,6694,17C,17C0,17DX,17S,17SX,181X,182X 
18E,1B4X1,1D7X1,1N2X1,255A,255N,255S,255Z,25B,25D,25N,25U,25X,26A,26B,26Z,35T,3D0X2,3D0X3,3D1X1 
3D1X2,3D1X7,514A,5C0X1D,5C0X1N,5C0X1S,681X,682X,781X,782X,CT,CTM,CTN,CTT,CYB10,CYB11,ET,ISM,IT,ITS 
 

Brief Job Description:

In accordance with HHSC Guiding Principles and universal expectations of personal responsibility, under general direction of the HHSC IT / Customer Service and Support / DSHS Regional Office Support Manager, with moderate latitude for the use of initiative and independent judgment, performs complex work overseeing activities associated with Local Area Networks (LAN), Wide Area network (WAN), Desktop Support and limited Voice Telecommunication systems.  Perform deskside customer support activities, including managing the technical ticket queue, managing technical projects, and working with customer issues.   Responsible for compliance with applicable policies, standards, guidelines, and procedures of DSHS, HHSC, and DIR. This position is classified as a fulltime position (40 hours a week). Work outside of regular hours may be required. Travel to other work locations may be required. Performs other duties as assigned.

Essential Job Functions (EJFs):

(40%) Provide front line support for local and remote personnel to obtain support for problems involving PC workstation hardware, software, and connectivity to network or telecommunications systems. Monitor service and problem ticket queue in order to assign, respond, and resolve tickets within established SLA timelines.  Working closely with other with team members, perform PC desktop support, troubleshoot and repair hardware and software, making appropriate documentation within the assigned ticketing system, and other technical issues in a timely manner and according to Service Level Agreement (SLA) standards. Perform account services for customer, including creation and modificaiton of accounts, as well as establishment of rights and privileges according to standards.

(35%) Participate in and assist technical project teams. Monitor progress and schedules, ensuring key timelines and project milestones are met on established deadlines.  Monitor projects to conduct quality assurance checks and ensure project deliverables are aligned with project scope.  Interacts with project staff and other department offices to ensure proper control and timely resolution of tasks and actions impacting assigned projects.  Examples of projects include, but are not limited to installation or maintenance services for desktop/mobile workstations, Local Area network (LAN) and Wide Area Network (WAN) equipment and services, software applications, as well as coordination and monitoring of vendor activities.

(20%) Provides user support and training in the use of available hardware, software, and utilities.  Serves as contact for remote network locations to obtain clarification on problems and resolutions.  Educate users on new or less frequently used features of existing products. Serve as resource for customers, in groups or individually, on use of IT systems as well as HHSC computer usage policies as needed.

(5%) Other duties as assigned, including but not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for public health needs.  Those obligations include events related to disease outbreaks, biological, environmental, weather, and other emergencies. Such participation may require an alternate shift pattern assignment and/or location.    

Knowledge, Skills, and Abilities (KSAs):

Knowledge of network facilities and data processing techniques, of personal computer hardware and software, network operating systems and security software, and of performance monitoring and capacity management tools.

Knowledge of and ability to utilize Active Directory tools and structure.

Knowledge of SCCM (System Center Configuraiton Manager)

Skill in verbal and written communication, troubleshooting and repairing IT related hardware and software, and in translating technical and industry terms into non-technical language for training and orientation.

Ability to recognize, analyze, and resolve network, worksation, and telecommuncaiton problems.

Ability to train others, and oversee the work of others.

Ability to work in a team environment, as well as to recognize technical limitations and seek competent assistance when needed. 

Ability to move computer / telecommunications equipment.

Ability to work more than 8-5, M-F.

Ability to travel to other work locations as required.

Ability to adhere to HHSC Guiding Principles, Code of Ethics and Universal Expectation for Personal Responsibility.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Critera:

Experience working with Local Area Networks as well as providing deskside computer support including hardware, software, and peripherals.  Preference for additional support experience with Wide Area Networks and Active Directory tools. Experience with network services. Graduation from an accredited four-year college or university with major course work in computer science, data processing, management information systems, or a related field is generally preferred. Education and work experience can be substituted for one another on a year-for-year basis.  Must be able to travel and work hours outside normal business hours.

Additional Information:

N/A

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.