Quality Assurance Field Services Field Manager

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Brief Job Description:

Essential Job Functions (EJFs):

Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisal. (20%)

Manages program activities to establish unit goals and objectives; develops and approves schedules, priorities, and standards for achieving goals; and oversees program evaluation activities. (25%)

Prepares statistical reports to ensure adherence and compliance with agency policies and procedures and management reports to monitor productivity. (20%)

Develops, implements and oversees techniques for evaluating programs. (15%)

Analyzes and effectively redistributes the workload to have a positive impact of timeliness, accuracy, and meeting program goals and expectations. (15%)

Performs related work as assigned. (5%)

Knowledge, Skills and Abilities (KSAs):

Knowledge of SNAP, TANF, Texas Works Medicaid and/or Medicaid for the Elderly and People with Disabilities policies and procedures.

Knowledge of agency policies, operating methods, and procedures.

Knowledge or organizational operations.

Knowledge of public administrations and management techniques.

Skill in monitoring and overseeing individual production.

Skill in operating computers and applicable computer software.

Skill in data analysis and report production.

Skill in problem solving.

Ability to establish, plan, and organize assigned work and monitor production goals.

Ability to evaluate departmental procedures and identify areas for improvement.

Ability to work independently and make independent judgments.

Ability to gather, assemble, correlate, and analyze findings.

Ability to prepare correspondence and reports.

Ability to communicate orally and in writing.

Ability to develop and maintain effective working relationships with others.

Ability to provide leadership, assign tasks and supervise others, and organizational advice

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Must be a current HHSC AES employee.

Must have TIERS experience within the past year related to determining eligibility and/or reviewing eligibility decisions.

Must have minimum three years' experience applying and/or interpreting Texas Works program policy (including SNAP, TANF, Medical programs, CHIP) in the past four years. 

Must have experinece interpreting/applying MEPD Community programs policy. 

Must have experience case reading in PIMS

Must have minimum one year's experience in a position with leadership responsibilities and duties including mentoring and reviewing the work of others. 

Additional Information:

**Open to internal HHSC AES Current Employees Only**

This position is telework eligible. Per HHS agency policy, individuals hired for this position that live within 50 miles of their Austin headquarters may be required to be in office one day a week.

This position may be filled at any HHSC office where space is available.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form