Community Care Worker IV

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Community Care Worker IV - Job Description

Job Description

Community Care Worker IV - Serves as an advanced worker in providing direct delivery and contract services to Texans in need Community Care Services.  Duties include establishing eligibility for social services, completing needs assessment, and making referrals to contract or community agencies.  Reviews and responds to legislative and non-legislative inquiries.  Additional duties may include serving as acting supervisor in the absence of the unit supervisor, policy interpretation for other staff, training/mentoring new hires, reading cases, serves as a resource person for more difficult or complex cases, and completing special reports or projects.  Work includes operating a computer.  May work on special projects for the region.  Document’s, verifies, troubleshoots, and/or research case information and inputs into multiple automated systems, such as SASO, TIERS, SharePoint, CSIL, NTK.  Maintains a positive and productive attitude while working in a fast-paced environment. 

Essential Job Functions

• Attends work on a regular and predictable schedule in accordance with agency leave policy.
• Interviews applicants, individuals receiving services, and resource persons and conducts telephone and/or home/site visits to assess the need for services and provides information and referral to other resources. (15%)
• Conducts reviews to determine eligibility and functional needs. (20%)
• Obtains, verifies, and calculates income and resources to determine financial eligibility for Title XX programs. (10%)
• Maintains case record documents and enters information in an automated system, establishing a record for each individual receiving service. (20%)
• Monitors through contacting individuals receiving services to determine if services are meeting the individual’s needs. (15%)
• Develops/coordinates/reviews service plans with individuals receiving services and their families, provider agencies and other state agency staff and authorizes services appropriately and accurately to meet the individual’s needs. (15%)
• Prepares basic level ongoing or special narratives or statistical reports. (5%)

Registrations, Licensure Requirements or Certifications

Current Valid Driver’s License.

Knowledge Skills Abilities

• Knowledge of interviewing techniques to obtain personal information, to make inquiries, and to resolve conflicting statements.
• Knowledge of resources that serve individuals who are older or have a disability.
• Ability to effectively communicate orally and in writing.
• Ability to set priorities, establish timeframes, and meet deadlines.
• Ability to establish and maintain effective relationships with individuals receiving services, coworkers, contract agency staff, and staff from other federal or state agencies.
• Ability to understand and implement administrative procedures, interpret rules, regulations, and policies.
• Ability to assign and monitor the work of others to ensure appropriate and timely response to inquiries, complaints, projects, and assignments.

Initial Screening Criteria

• Prefer at least two years’ experience with Community Care Services.
• Application indicates willingness to travel at least 50% of the time to attend training, meetings, and to provide support to other offices.
• Professional experience working in social services.
• Experience with the use of SASO, NTK, TIERS, CSIL, Scheduler, Word, Excel, SharePoint, Internet, Outlook and CAPPS.
• Experience with the English language such as vocabulary, grammar and organization of expression, composing correspondence, and reporting casework.
• Prefer at least one year of mentoring experience.
• Prefer experience serving as acting supervisor in the unit supervisor's absence.

Additional Information

Must have reliable transportation. Must be able to attend training which may require overnight stay. 

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form