CCSE Unit Supervisor I

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: CCSE Unit Supervisor I 
Job Title: CCSE Unit Supervisor I 
Agency: Health & Human Services Comm 
Department: CCSE Region 11 Eligibility Det 
Posting Number: 7994 
Closing Date: 08/22/2025 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Group: TEXAS-B-19 
Salary Range: $4,020.33 - $6,335.66 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 35% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: SAN BENITO 
Job Location Address: 1630 W. HIGHWAY 77 
Other Locations:  
MOS Codes: 0203,0207,0302,0370,0520,0602,0802,1802,1803,2340,5502,6302,6502,7202,7208,7210,7220,7502,8005,8858 
9702,16GX,3D0X1,60C0,611X,612X,63G0,641X,712X,86M0,86P0,8U000,9G100,BOSN,ELC,ISS,MAT,MED,MLES,MSSD 
MSSE,MSSR,OSS,WEPS 
 

CCSE Supervisor I - Job Description

Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career determining eligibility for Texans in need of in-home care, home delivered meals, emergency response services, and other social services?

If so, the Texas Health and Human Services Commission (HHSC) Community Services (CS) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. CS provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization and allow individuals to remain in their communities.

Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you. We want you to join our team!

Employee benefits include but are not limited to employer paid health insurance; vacation leave; sick leave; paid holidays (15 per year on average); and defined retirement plan with lifetime annuity.

Job Description

CCSE Unit Supervisor I - Performs highly complex administrative and supervisory eligibility program work. Supervises a unit of Community Care Workers and/or clerical staff responsible for determining eligibility for Community Care Services Eligibility (CCSE) programs. Assigns and supervises the work of others. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment. Job requires detailed oriented individuals with ability to apply complex policies and procedures.  Researches, investigates, responds and coordinates the resolution of Legislative and Consumer inquiries. Selects, manages and develops staff through conferences, mentoring, training and performance appraisal. Provides appropriate interpretation of policies, procedures, rules, regulations and standards. Collects, organizes, analyzes, and prepares information and data in response to requests for information, reports, and inquiries. Manages office operations and internal resources effectively. Develops and maintains effective working relationships with management, staff, community partners, and others. Communicates on a complex level with others to resolve problems, provide and exchange information, respond to inquiries, and improve program effectiveness and participate in group and/or community presentations. Completes special assignments and/or reports. Maintains confidentiality of all incoming and outgoing information. Understands and adheres to all HHSC and CCSE policies and procedures. Provides outstanding customer service in person, over the telephone and via e-mail. Maintains a positive and productive attitude while working in a fast-paced environment.   

Essential Job Functions

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisal. (30%)
• Reads and evaluates case records to assess the quality of casework and identify training needs. (20%)
• Assigns and supervises the work of others. (15%)
• Prepares management reports, analyzes information to keep management informed and responds to issues. (10%)
• Monitors service delivery in assigned area to ensure effective and efficient program operations; consults staff on case issues and conducts unit meetings. (10%)
• Interprets policies, procedures, rules, regulations, or standards to others (for example: to staff, applicants, clients, providers, vendors, the public and community organizations). (5%)
• Analyzes and effectively redistributes the workload to have a positive impact on timeliness, accuracy and meeting program goals and expectations.  (5%)
• Develops and maintains working relationships with management, agency staff, community partners, other state agencies, federal agencies, or the public. (5%) 

Registrations, Licensure Requirements or Certifications

Current Valid Driver’s License.

Knowledge Skills Abilities

• Knowledge of Community Care Services Eligibility (CCSE) programs, policies and procedures.
• Knowledge of interviewing techniques to obtain personal information, to make inquiries and to resolve conflicting statements.

• Skill in resolving service delivery problems or staff performance issues by appropriately applying policies, procedures, and management practices.
• Ability to respond to and resolve client inquiries and complaints.
• Ability to evaluate case records according to program standards.
• Ability to organize workload among staff considering capabilities, limitations, organizational structure, and program policy and procedures.
• Ability to perform multiple tasks in a timely manner.
• Ability to use automated software (i.e. Microsoft Office, SharePoint, etc.).
• Ability to understand and implement administrative procedures, interpret rules, regulations, and policies.
• Ability to communicate effectively both verbally and in writing in order to present relevant information regarding program objectives and policies to individuals, agency staff and community groups.
• Ability to assign and monitor the work of others to ensure appropriate and timely response to inquiries, complaints, projects and assignments.
• Ability to establish priorities according to relative importance and deadlines, set goals, and manage time efficiently.

• Ability to develop and maintain effective relationships with others (agency staff or representatives of community resources, other state agencies, federal agencies, or the public).  

Initial Screening Criteria

• Must have experience in the Community Care Services Eligibility (CCSE) program area within the last 2 years.
• Prefer experience supervising, serving as an acting supervisor, and/or experience as a mentor in the CCSE program area.
• Prior supervisory or leadership experience preferred.
• Application illustrates the ability to communicate effectively in writing.

• Application indicates willingness to travel at least 35% of the time to attend training and meetings.

Additional Information

This position is included in a career track series and will be filled at the Supervisor III level. Applicants with previous employment with CCSE will be reviewed by program management to determine appropriate entry level. HHS salary provisions are used to determine the hiring salary.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.