Receptionist I

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Functional Title: Receptionist I 
Job Title: Receptionist I 
Agency: Health & Human Services Comm 
Department: Cashier, Mailroom & Copy Cnter 
Posting Number: 7951 
Closing Date: 08/25/2025 
Posting Audience: Internal and External 
Occupational Category: Office and Administrative Support 
Salary Group: TEXAS-A-09 
Salary Range: $2,481.75 - $3,404.91 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Not Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location: San Antonio State Supported Living Center 
Job Location City: SAN ANTONIO 
Job Location Address: 6711 S NEW BRAUNFELS AVE 
Other Locations:  
MOS Codes: 0100,0111,0170,3372,15P,3F5X1,42A,56M,741X,8A200,PERS,RP,SN,YN,YNS 
 
 
 

Brief Job Description:

Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence. 

The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus-based direct services and supports at 13 centers located throughout the state. Learn About Our State Supported Living Centers

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

The Receptionist responds to all calls coming into the switchboard console and assists visitors of the State Supported Living Center. Usually, the first employee to meet and/or greet consumers or visitors of the State Supported Living Center.  Performs routine work operating a telephone switchboard or console and performing receptionist duties. Work involves placing, answering, and transferring local and long-distance calls, receiving visitors, and providing general information. Ability to work harmoniously with individuals, their families, and staff.  Works under moderate supervision with limited latitude for the use of initiative and independent judgment. May be required to work extended hours until adequately relieved by on-coming switchboard employee; may be required to come in early from time to time to provide adequate switchboard coverage; may have to work alone; and fulfill and perform other job duties as assigned.

Hours:  8:00am-5:00pm with a one hour lunch break; May need to work some overtime, Shelton Holidays and Regular Holidays. Hours may vary based on the needs of the facility.

Essential Job Function (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Places, answers, and transfers local and long-distance calls in an efficient manner. 

Provides relief for other operators for coverage during illness, vacation and other emergency situations

Responds to emergency calls on and off campus

Greets visitors, and answers questions in a pleasant and professional manner

Monitors fire alarm system and reports trouble

Maintains records

Coping of documents

Other duties as assigned

Knowledge, Skills and Abilities (KSAs):

Knowledge of the operation of a telephone console/switchboard; of office procedures; administrative, clerical, and data entry procedures and systems.

Skill in using a personal computer and office equipment and in operating a multi-line switchboard console.

Ability to transfer incoming calls to appropriate personnel, to communicate effectively, to greet and direct visitors; and to prepare and maintain records, files, and reports.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Graduation from a standard senior high school or equivalent.

Some work experience as a switchboard or console operator or as a receptionist.

Must have experience in clerical work or data entry.

Some knowledge of Microsoft Programs, such as Word, Excel, and Outlook preferred.

Working knowledge of the CISCO Telephone System is preferred.

Additional Information:

Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aide, Medication Aide and Employee Misconduct and HHS List of Excluded Individuals/Entities (LEIE).

Males between the ages of 18 – 25 must be registered with the Selective Service.

All State Supported Living Center Employees are subject to Random Drug Testing.

Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours. Must be willing to work weekends and holidays.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.