Program Specialist IV

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Functional Title: Program Specialist IV 
Job Title: Program Specialist IV 
Agency: Health & Human Services Comm 
Department: HFC SAN ANTONIO - REGIONS 8_11 
Posting Number: 11261 
Closing Date: 01/13/2026 
Posting Audience: Internal and External 
Occupational Category: Healthcare Support 
Salary Group: TEXAS-B-20 
Salary Range: $5,403.01 - $6,779.25 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Not Eligible for Telework 
Travel: Up to 80% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: SAN ANTONIO 
Job Location Address: 6711 S NEW BRAUNFELS AVE 
Other Locations: San Antonio; Laredo; Mcallen 
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS 
 
 
 

Program Specialist IV- Surveyor/Inspector/Investigator, works under limited supervision, with considerable latitude for the use of initiative and independent judgment. Performs highly complex (senior level) technical assistance, program support for regulated health care facilities and stakeholders. Conducts recertification surveys, initial surveys, follow-up visits and complaint investigations at regulated health facilities to determine compliance with state and federal regulations. This position evaluates health facility providers’ plans of correction for acceptable corrective action on cited deficiencies and refers for state and federal enforcement action. This position prepares and completes appropriate reports accurately and on a timely basis. This position may serve as a preceptor for orientation of new surveyors. This position may represent the department at stakeholder or professional meetings. Responds to inquiries whether by e-mail, telephone, or in person. Follows the State Operations Manual. May be requested to assist in a variety of roles during emergency situations or in other activities as assigned. This position has extensive latitude in completing essential job functions.

Database responsibilities include planning, developing, and implementing data entry, report construction, workload monitoring, and quality assurance in TULIP, ASPEN (ACO/ACTS), IQIES, SharePoint, and other systems.

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. Compliance Activity. Conduct on-site surveys and investigations of licensed and or Medicare certified health care facilities to determine compliance with applicable state and federal laws, regulations, and rules. Regulated health facilities surveyed and investigated include, in part; hospitals, psychiatric hospitals, ambulatory surgical centers, end stage renal disease facilities, birthing centers, rehabilitation facilities. Analyzes, compiles and reviews complex, technical information derived from clinical record reviews, facility management and business record reviews, patients, consumer and facility staff interviews, and onsite observations. Evaluates management, supervision and quality of care delivery. Determines the validity of the allegations in the complaint and compliance with state and federal regulations, and documents survey and investigation findings in the Automated Survey Processing Environment (ASPEN). Complies with the Principles of Documentation when preparing deficiency reports. Reviews plans of correction submitted by healthcare facilities to determine acceptability. Develops recommendations for adverse state enforcement action and federal termination action if applicable, and refers to other regulatory entities if appropriate. Submits travel timely, accurately and according to policy; enters leave in CAPPS timely. Training. Plans, assigns and/or supervise the work of other survey staff and survey teams. Provides consultation and serves as a preceptor and mentor in the orientation and initial training of newly employed surveyors. Uses the Centers for Medicare & Medicaid Services (CMS) Surveyor Training Orientation Program for the Newly Employed Surveyor and the specific laws and regulations for each health facility type to teach the survey process. Uses standardized reports to compose field evaluation reports of newly employed surveyors. Participates in training workshops to enhance the skills of surveyors. Assists management and quality assurance program staff in the development and implementation of quality assurance processes. Public Relations. Represents the agency by providing information, collaborating with stakeholders, customers, other state agencies and federal partners. Responds to inquiries and requests from providers and health care consumers regarding regulated facilities, both verbally and in writing utilizing word processing software, such as Word. Performs related work as assigned maintaining flexibility and openness to assist the program in achieving goals, objectives and required timelines.

Knowledge, Skills and Abilities (KSAs):

Knowledge of local, state and federal health care laws and regulations relevant to program areas.

Knowledge of a health care facility operation, regulation, and procedures.

Knowledge of public administration and management techniques.

Knowledge of statistical analysis processes

Knowledge of research techniques

Knowledge of training and marketing techniques

Knowledge of program management processes and techniques.

Skill in written and verbal communication including public speaking.

Skill in managing multiple and competing priorities.

Skill in identifying measures or indicators of program performance and in the use of a computer and

applicable software.

Skill in identifying problems, evaluating alternatives, and negotiating and implementing solutions.

Skill in working collaboratively and cooperatively with diverse groups.

Ability to gather, assemble, correlate, and analyze facts.

Ability to prepare and maintain records.

Ability to explain public health law.

Ability to devise solutions to problems.

Ability to prepare reports.

Ability to develop, evaluate, and interpret policies and procedures.

Ability to communicate effectively.

Ability to provide guidance to others.

Ability to organize and present information effectively, both orally and in writing.

Ability to use computers and computer software for word processing, database management and

report writing.

Ability to plan, assign and/or supervise the work of others.

Registrations, Licensure Requirements or Certifications:

None.  

Initial Screening Criteria:

Experience evaluating or surveying health care facilities/agencies/providers/suppliers. Experience in direct health care delivery. Experience in health services administration. Experience in quality assurance/quality control/performance improvement. Hospital Administrator experience.

Additional Information:

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.