Program Specialist IV

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Program Specialist IV 
Job Title: Program Specialist IV 
Agency: Health & Human Services Comm 
Department: Local Procedure Dev Support 
Posting Number: 7839 
Closing Date: 08/20/2025 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Group: TEXAS-B-20 
Salary Range: $4,263.16 - $5,521.16 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Eligible for Telework 
Travel: Up to 15% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: SAN ANTONIO 
Job Location Address: 11307 ROSZELL 
Other Locations: Austin 
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,86P0,88A0,88B0,8U000,OS,OSS,PERS,YN,YNS 
 
 
 

The Program Specialist IV (PSIV) performs highly complex (senior-level) work assisting Local Procedure Development and Support (LPDS) management with implementing policies and procedures related to Health and Human Services Commission (HHSC) Medicaid funded community-based services and supports for individuals with intellectual and developmental disabilities (IDD). The PSIV is responsible for managing the unit’s shared email box, researching, tracking, monitoring, and reporting issues and trends. The PSIV reviews contract capacity increases requests for LIDDA operated public providers, determines appropriate disposition (correction/approval/denial) and troubleshoots system issues related to approved requests. The PSIV consults with unit project leads or manager to determine appropriate resolution to complex issues. The PSIV develops or assists with development of handbooks, user guides, forms and form instructions, training materials, and other written material. The PSIV develops tracking systems for assigned tasks, analyzes facts to identify trends and reports information to management on a regular basis. The PSIV collaborates with other HHSC staff and management to recommend system or process improvements. The PSIV provides technical assistance on resolving electronic system issues. The PSIV performs work as assigned under limited supervision, with moderate latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs): 

Process LIDDA operated provider contract capacity increase requests. Tasks include logging each request, conducting necessary research to determine appropriate action, responding timely, entering approvals into the electronic system, ensuring current and correct capacity counts are reflected in the electronic system, troubleshooting system errors, and reporting trends to management monthly or upon request. 30%

Monitor the unit’s shared email box designated for use by local IDD authority (LIDDA) and IDD Services staff to request assistance with certain electronic systems necessary for conducting interest list and pre-enrollment activities. Tasks include logging each request, conducting necessary research to determine appropriate action and responding timely. Tasks also include submitting tickets to information technology (IT) when appropriate, monitoring ticket status through to resolution, and reporting trends and total counts to management monthly or upon request. 30%

Review and edit or create handbooks, user guides, access request guides, process and procedure manuals, forms and form instructions, training materials, and various other documents. Tasks include tracking changes, obtaining LPDS manager review/edits, routing for approval, following through to completion, and updating the unit’s tracking list of major policy, process, and system changes. 25%

Process access requests from LIDDA and IDD Services staff for the Community Services Interest List (CSIL), Slot Tracking, Service Authorization System-Online, Long Term Care Online Portal through the HHS IAMOnline portal. Process access requests from LIDDA Directors for LIDDA staff access to the LIDDA Connect LPDS folders on SharePoint. Monitor monthly access and user role reports to ensure system security is maintained. 15%

Knowledge, Skills and Abilities (KSAs): 

Knowledge of:

• LIDDA structure in Texas and their roles and responsibilities.
• Federal and state laws and policies related to services and supports available to qualified Texans through the Home and Community-based Services (HCS) and Texas Home Living (TxHmL) Medicaid waiver programs.

Skills in:

• Organization
• Verbal and written communication
• Research
• Critical-thinking and problem solving
• Document development or editing

Ability to:

• Use MS Office Suite
• Evaluate and understand requests for assistance or information
• Research and collect information
• Analyze facts and apply critical thinking skills to recommend appropriate solutions
• Document complex issues and monitor through resolution
• Identify trends
• Report information to management and others logically and effectively
• Create tracking and monitoring methods and other documents independently

Registrations, Licensure Requirements or Certifications: 

N/A 

Initial Screening Criteria: 

Graduation from an accredited four-year college or university with major coursework in a field related to human services. Education experience may be substituted one for another on a year for year basis. Experience with local intellectual and developmental disability authorities is preferred. Experience with the HCS and TxHmL Medicaid waiver programs is preferred. Experience using MS Office applications is required. Experience in data collection and research is preferred. Experience developing written communication is preferred. Experience using the Client Assignment and Registration System (CARE), Community Services Interest List (CSIL), Slot Tracking, and/or Long Term Care Online Portal is preferred.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.