LTCR Policy and Rules Manager

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: LTCR Policy and Rules Manager 
Job Title: Manager IV 
Agency: Health & Human Services Comm 
Department: APS Provider Investigations 
Posting Number: 12009 
Closing Date: 12/25/2025 
Posting Audience: Internal and External 
Occupational Category: Management 
Salary Group: TEXAS-B-25 
Salary Range: $5,797.66 - $9,508.25 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Eligible for Telework 
Travel: Up to 15% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: SAN ANTONIO 
Job Location Address: 11307 ROSZELL 
Other Locations:  
MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX 
611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15 
 
 

This position works in the Long-term Care Regulation (LTCR) Policy and Rules (PAR) section. The manager performs highly advanced (senior level) managerial work overseeing the daily operations and activities of the PAR unit responsible for the Home and Community-based Services (HCS), Texas Home Living (TxHmL), Intermediate Care Facilities for Individuals with an Intellectual Disability or Related Conditions (ICF/IID), Day Activity and Health Services (DAHS), and Provider Investigations (PI) rules and regulations. This position provides vision, leadership, and strategic direction to staff charged with achieving the goals and objectives of the PAR section. The position manages and participates in section activities associated with prioritizing, planning, reporting and executing PAR projects. Specifically, the position oversees the management and development of public policy for the assigned programs including policy and rule deliverables that govern regulatory oversight of provider service delivery and other regulatory operations within HHSC. The manager oversees employees that lead and perform advanced senior level consultative and technical work; ensuring duties are carried out in a professional manner. The manager coordinates with staff within PAR, Regulatory Services, and other areas within HHS system to ensure the planning, development, and implementation duties associated with LTCR projects and initiatives meet agency goals and do not have unforeseen impacts to the agency or the HHS system. The position ensures the establishment and development of priorities and standards to determine progress in meeting goals of the agency. The manager ensures the development of accurate, professional and detailed reports, memos, white papers, and responses to inquiries using various databases and software (e.g., Word, Excel, PowerPoint, etc.). The position guides and trains others in policy and rule development, project management, operational planning, and reporting. The manager performs all tasks associated with the direct supervision of staff including hiring, assignment of work, performance evaluations, performance monitoring, tracking of time and leave, and other personnel activities. The manager represents LTCR at a variety of events including presenting program information at council meetings, committees, conferences, and stakeholder events. The position also ensures effective communication with external stakeholders including advocates, provider associations and staff at various levels of state and federal government. The position works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. 

This position can be filled STATEWIDE

Market Rate for this position is $8496.72

Essential Job Functions:       

Acts as back up to the Director when that person is out of the office or unavailable. (e.g., Responds or coordinates a response to executive inquiries in a timely manner. Communicates effectively with LTCR leadership on critical issues. Performs tasks upon request from the other Regulatory Services directors, etc.) - 5%

Effectively selects, manages and develops staff. (e.g., Evaluates and selects applicants whose KSAs will enhance the PAR section. Provides staff with mentoring, counseling and direction. Ensures staff attend training beneficial to the section. Evaluates quality of individual work products/deliverables. Provides staff with regular formal and informal performance appraisal. Utilizes the HR system to complete management tasks, including annual performance evaluation and time and leave tracking.) - 15%

Ensures project deadlines and requirements are met and prepares and delivers management reports and documentation. (e.g., Develops clear assignment agreement documentation. Effectively triages and assigns projects based on issue priority, staff expertise, staff bandwidth and project complexity. Monitors project status and apprises PRT director of potential barriers, project status, etc. Coordinates staff activities and workloads. Completes assignments by agreed upon due dates. Maintains an accurate and updated workload report.) - 20%

Provides direction and leadership (e.g., Develops goals and initiatives for the programs.) Implements policies and procedures necessary to attain section goals. Monitors individual and group progress toward attaining section goals. Monitors external opportunities and threats that may impact the programs. Proposes and directs strategic initiatives, rule projects, etc. for the programs. - 20%

Provides technical assistance to internal and external stakeholders. (e.g., Maintains a current working knowledge of federal and state regulations monitored by HHSC LTCR. Responds to internal and external requests for information, regarding program policy/rules.) - 20%

Represents PAR at planning sessions, committees, workgroups and meetings. (e.g., Represents PAR professionally and effectively at meetings with internal and external stakeholders. Attends and/or presenting at conferences, meetings, public hearings, etc. Presents rules to HHSC Executive Council.)- 20% 

Knowledge Skills Abilities:    

• Knowledge of project management, leadership, and organizational development principles

• Knowledge of HHSC programs, policies, and service delivery processes, including Medicaid and Long-term Services and Suports

• Knowledge of policy and rule development processes

• Knowledge of facilitation skills and principles

• Ability to independently plan and organize the work of others

• Ability to prioritize and organize workloads

• Ability to gather, assemble, correlate, and analyze facts

• Knowledge of problem solving processes to produce solutions to complex problems

• Ability to communicate effectively professionally both orally and in writing through consulting, presentations, and concise reports

• Ability to research, develop and evaluate policies, processes and procedures, and to implement them

• Knowledge of data processing techniques and personal computer databases

• Skill in development of complex strategic and operational reports, including statistical analysis and the determination of relational associations within data, utilizing various databases and software to report the information.

• Knowledge of basic business operations and the working of organizations, specifically HHSC and HHS system, along with mature business skills

• Ability to provide excellent customer service and demonstrate diplomacy in dealings with others.

Registrations, Licensure Requirements, or Certifications: N/A

Initial Screening Criteria:      

Experience using leadership and management principles to lead complex business activities and manage large-scale policy or technical initiatives.

Experience in dealing with a wide variety of stakeholder groups.

Experience with processes for developing and implementing complex policies, rules, and laws.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.