CCSE Unit Supervisor

Brief Job Description:

Unit Supervisor I - Performs highly complex administrative and supervisory eligibility program work. Manages a unit in the Community Care Services Eligibility (CCSE) program. Provides leadership to a team of CCSE staff. Manages program eligibility and enrollment activities to ensure performance targets are met. Researches, investigates, responds and coordinates the resolution of Legislative and Consumer inquiries. Selects, manages and develops staff through conferences, mentoring, training and performance appraisal. Plans, coordinates, and monitors service delivery to ensure effective and efficient program operations. Provides appropriate interpretation of policies, procedures, rules, regulations and standards. Collects, organizes, analyzes, and prepares information and data in response to requests for information, reports, and inquiries. Manages office operations and internal resources effectively. Develops and maintains effective working relationships with management, staff, community partners, and others. Communicates on a complex level with others to resolve problems, provide and exchange information, respond to inquiries, and improve program effectiveness and participate in group and/or community presentations. Completes special assignments and/or reports. Maintains confidentiality of all incoming and outgoing information. Understands and adheres to all HHSC and CCSE policies and procedures. Provides outstanding customer service in person, over the telephone and via e-mail. Maintains a positive and productive attitude while working in a fast-paced environment.  

Essential Job Functions (EJFs):

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Be familiar with and follow all HHS policies and procedures relating to job performance and work rules.
• Selects, manages, and develops staff through conferences, mentoring, training, and performance appraisal. (30%)
• Reads and evaluates case records to assess the quality of casework and identify training needs. (20%)
• Assigns and supervises the work of others (15%)
• Prepares management reports, analyzes information to keep management informed and responds to issues. (10%)
• Monitors service delivery in assigned area to ensure effective and efficient program operations; consults staff on case issues and conducts unit meetings. (10%)
• Interprets policies, procedures, rules, regulations, or standards to others (for example: to staff, applicants, clients, providers, vendors, the public and community organizations). (5%)
• Analyzes and effectively redistributes the workload to have a positive impact on timeliness, accuracy and meeting program goals and expectations.  (5%)
• Develops and maintains working relationships with management, agency staff, community partners, other state agencies, federal agencies, or the public. (5%)

Knowledge Skills Abilities (KSAs):

• Knowledge of Community Care programs.
• Knowledge of interviewing techniques to obtain personal information, to make inquiries and to resolve conflicting statements.
• Knowledge of resources that serve people who are older or have a disability. 
• Skill in resolving service delivery problems or staff adjustment problems by appropriately applying policies, procedures, and management practices. 
• Ability to present relevant information regarding program objectives and policies to clients, agency staff, and community groups.
• Ability to evaluate case records according to program standards. Ability to organize workload among staff considering capabilities, limitations, organizational structure, and program policy and procedures.
• Ability to plan work in an orderly manner.
• Ability to use automated software (i.e.; Microsoft Office Suite, SharePoint, etc.).
• Ability to understand and implement administrative procedures, interpret rules, regulations, and policies.
• Ability to communicate effectively (verbally and in writing) with a varied audience.
• Ability to assign and monitor the work of others to ensure appropriate and timely response to inquiries, complaints, projects and assignments.
• Ability to establish priorities according to relative importance and deadlines, set goals, and manage time efficiently.
• Ability to establish and maintain effective relationships with consumers, co-workers, contract agency staff and staff from federal and/or state agencies.    

Registration, Licensure Requirements or Certifications:
N/A

Initial Screening Criteria:

• Prefer experience in the Community Care Services department within the last two years.
• Prefer experience supervising, serving as an acting supervisor, and/or experience as a mentor in the CCSE program area. 
• Prior supervisory or leadership experience preferred.  
• Ability to communicate effectively in writing as demonstrated on the application.
• Application indicates the willingness to travel at least 50% of the time. 
• High school diploma or equivalent required.

Additional Information:

Open to Current CCSE Staff Only.

Must be able to attend training which may require overnight stay. Must be willing to travel as needed.  This position is included in a career track series and may be filled at any level within the career track, dependent on the selected applicant’s qualifications as they relate to career track promotion eligibility requirements. 

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business need.