Screener-Intake

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Functional Title: Screener-Intake 
Job Title: LTC Services Screener II (CT) 
Agency: Health & Human Services Comm 
Department: CCSE Region 02 Eligibility Det 
Posting Number: 7873 
Closing Date: 08/22/2025 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Group: TEXAS-B-11 
Salary Range: $2,694.33 - $3,946.25 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Not Eligible for Telework 
Travel: Up to 15% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: SAN ANGELO 
Job Location Address: 622 S OAKES ST 
Other Locations: San Angelo 
MOS Codes: 42SX,4C0X1 
Note: Military occupation(s) that relate to the initial selection criteria and registration or licen 
 
 

Brief Job Description

Performs moderately complex customer service functions in a Community Care Services Eligibility (CCSE) centralized intake unit. • Accept and process telephone, fax and walk-in requests for CCSE program services. • Provides general and specific information about CCSE program services. • Refers and assigns intakes to CCSE staff. • Interviews individuals to gather information to be used to make appropriate referral and/or complete intake documents. • Documents information manually and into multiple automated systems. • Verifies client information utilizing multiple automated systems. • Refers individuals to other programs, agencies, and other community organizations. • Completes special assignments and/or reports. • Maintains confidentiality of all incoming and outgoing information. • Understands and adheres to all HHSC and CCSE policies and procedures. • Provides outstanding customer service in person, over the telephone and via e-mail. • Maintains a positive and productive attitude while working in a fast-paced call center environment. 

Essential Job Function

Refer intakes to CCSE staff. 30%

Accept and process telephone and fax requests for CCSE program services. 30%
Provide general and specific information about CCSE program services. 10%

Refer individuals to other programs, agencies and other community organizations. 10%

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned. 10%

Be familiar with and follow all HHS policies and procedures relating to job performance and work rules. 5%

Complete special assignments and/or reports.5%

Knowledge, Skills and Abilities

Knowledge of interviewing techniques to obtain personal information, to make inquiries and to resolve conflicting statements.
Knowledge of resources that serve individuals who are older or have a disability

Skill in the use of standard office equipment.
Skill in the use of automated software (i.e., Microsoft Office Suite, SharePoint, etc.).
Ability to understand and implement administrative procedures, interpret rules, regulations, and policies. Ability to communicate effectively (verbally and in writing) with a varied audience.
Ability to set priorities, establish timeframes and meet deadlines.
Ability to establish and maintain effective relationships with consumers, co-workers, contract agency staff and staff from Federal and/or State agencies.
Ability to work in a fast-paced call center environment.  

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria

Education equivalent to high school degree. Experience interviewing and providing customer service. Experience and efficiency operating computer and phone equipment to complete data entry. Experience with Community Care Services and Eligibility programs preferred.

Additional information

Occasional overtime and/or extended work hours may be needed for the position.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.