ICF Senior Investgator

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: ICF Senior Investgator 
Job Title: Investigator VII 
Agency: Health & Human Services Comm 
Department: APS Provider Investigations 
Posting Number: 8120 
Closing Date: 10/12/2025 
Posting Audience: Internal and External 
Occupational Category: Protective Services 
Salary Group: TEXAS-B-24 
Salary Range: $6,947.65 - $8,886.16 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework:  
Travel:  
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: SAN ANGELO 
Job Location Address: 622 S OAKES ST 
Other Locations: Abilene 
MOS Codes: 5805,5813,5819,5821,5822,7596,8012,14N,14NX,183X,1N0X1,1S0X1,250X,311A,31A,31B,31D,31PX,351L,351M 
35A,35L,35M,3D0X3,3E7X1,3P0X1,43HX,4B0X1,4E0X1,5I0,649X,655X,683X,71SX,749X,783X,89D,89E,EOD,INV,IS 
IV,LN,MA,ME,MLES,MSSD,MSSE,MSSR,MST,OAP12,OAP14 
 

Brief Job Description:

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

ICF/IID Senior Investigator – Starting Market Rate Salary $83,371.89

As part of a collaborative team of public servants, an Investigator protects residents’ health and safety by conducting on-site inspections and investigations, including investigations of abuse, neglect, and exploitation, in Texas intermediate care facilities to assess their compliance with state and federal laws and rules. T This position offers a competitive starting salary; excellent state benefits, including health insurance and retirement; and the opportunity to regularly travel to different facilities within a region and across the state – Please see the Additional Information section below for more detail on travel. In this front-line field position, an investigator is mobile and flexible and performs minimal work at an office, though the role does require writing reports detailing any deficiencies/violations against a facility, remedies to correct those deficiencies, and narrative to support regulatory determinations. See below for additional details on professional qualifications. 

The state of Texas offers many benefits to employees. HHSC is a qualifying organization for the Federal Public Service Loan Forgiveness Program, which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments. We also offer excellent health benefits, a lifetime monthly retirement annuity as well as 401(k) and 457 Programs under the Employees Retirement System of Texas.

Essential Job Functions (EJFs):

Under the direction of a program manager, an investigator conducts on-site licensure inspections, high priority and complex complaint and incident investigations, and annual comprehensive surveys in ICF facilities to determine compliance with federal and state health and safety regulations.   

Communicates clearly and accurately with others (internally and externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve issues or complaints in Texas long-term care facilities.   

Conducts exit conferences with facility staff regarding findings and can assist in developing a plan to correct deficiencies. Completes inspection or survey reports detailing deficiencies, recommended remedies, and narratives to support regulatory findings.  

Visits long-term care facilities to verify correction of previously cited regulatory violations.

Performs quality assurance reviews of documents prepared by others, for example, publications, assessments, reports.  

Develops and implements training for field investigators.

Participates as a member of other teams within HHSC Long-term Care Regulation, including enforcement and quality assurance.  

Occasionally might need to testify at hearings or in court proceedings to provide information regarding policy/procedures, history, findings, or activities. 

Knowledge, Skills, and Abilities (KSAs):

Knowledge of acceptable professional standards of individual care. 
Knowledge, ability, and skill in conducting high-level investigations.  

Knowledge of state and federal regulations specific to long term care. 

Knowledge of individuals with intellectual or developmental disabilities. 

Skilled in conducting investigations to verify regulatory compliance. 

Ability to interpret and apply policies, procedures, and regulations. 

Ability to work independently and make appropriate decisions and regulation-based recommendations. 

Ability to operate personal computer-based programs and complete data entry and technically correct, error-free reports. 

Ability to multi-task and track multiple activities with competing priorities. 

Ability to complete a high-volume, deadline-driven workload. 

Ability to exercise professional judgment and reach sound decisions. 

Ability to use the computer for writing reports. 

Ability to integrate complex regulatory concepts, procedures, and processes. 

Ability to communicate effectively both orally and in writing. 

Ability to effectively present information to executive-level management. 

Registrations, Licensure Requirements or Certifications:

Must successfully complete state and federal training and become qualified to conduct surveys independently in the federal intermediate care facility program within the first 12 months of employment. 

Initial Screening Criteria:

Bachelor's degree from an accredited college or university with a major in public administration, health care administration, hospital administration, business administration, education, psychology, social work, sociology, nursing, medicine, or a discipline related to developmental disabilities or gerontology, or a related field.  

Experience in writing deficiencies/violations and investigation reports. 

Experience conducting health care provider or related investigations and in citing deficiencies or determining the outcomes of allegations.   

Direct experience with individuals with intellectual or developmental disabilities. 

Prefer one year of Qualified Intellectual Disability Professional (casework) experience in an intermediate care facility or social work experience in a long-term care setting working with persons with intellectual disabilities.   

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.