Administrative Assistant II Med Clinic

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Administrative Assistant II Med Clinic 
Job Title: Administrative Asst II 
Agency: Health & Human Services Comm 
Department: Ancillary Medical Svs Admin 
Posting Number: 9820 
Closing Date: 10/31/2025 
Posting Audience: Internal and External 
Occupational Category: Office and Administrative Support 
Salary Group: TEXAS-A-11 
Salary Range: $2,694.33 - $3,946.25 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Not Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location: Rusk State Hospital 
Job Location City: RUSK 
Job Location Address: 805 N DICKINSON DR 
Other Locations:  
MOS Codes: 0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN 
YN,YNS 
 
 

Brief Job Description:

Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people’s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of teamwork? HSCS is dedicated to building an atmosphere where employees feel valued and supported while providing specialized care for Texans in need. HSCS is comprised of nine psychiatric hospitals, one youth residential treatment facility, and thirteen state supported living centers. The psychiatric hospitals are a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission. They provide state-of-the-art treatment that is recovery-oriented and science-based. If providing hope and healing through compassionate, innovative, and individualized care interests you, we welcome your application for the position below.

The Administrative Assistant II works a Monday to Friday schedule, 8:00 AM to 5:00 PM, in the Medical Clinic.

The Administrative Assistant II performs routine (journey-level administrative support duties for the Medical Clinic under moderate supervision of the supervision of the LVN (Scheduler) and general supervision of the RN II, with oversight by the Nurse Manager of Ancillary Services and with limited latitude for the use of independent judgment in the completion of duties and direction of the overall function of the Medical Clinic. Position requires flexibility and the ability to move from one work assignment to another with abilities to organize, prioritize, and complete work assignments and work closely with physicians and nurse practitioners to provide clerical and technical support in a clinical setting. Serves as primary back up to the Administrative Assistant III, as well as other departments in the Ancillary Clinical Services as required. Completion of work requires use of established methods and/or techniques and decisions are varied but based on broad principles and guidelines. Must understand that duties, location of work and shift patterns are subject to change as determined by the administration to meet the needs of the hospital.

Performs other duties as assigned.

Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. Must understand that duties, location of work, and shift pattern are subject to change as determined by the administration to meet the needs of the hospital. Must understand that the duties may include exposure to blood and other potential infectious material.

Essential Job Functions (EJFs):

Attends work on a regular basis and may be asked to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.

Prepares a schedule of tasks/documentation needed for Providers in order to assist Providers in meeting documentation requirements according to established guidelines. Schedules patient appointments and opens the Medical Clinic as directed by Providers and coordinates appointment times with units in order to provide patient care. Keeps all agency records, information, and client names confidential. Obtains Providers' signatures on lab reports, consultations, progress notes, etc. within prescribed timeframes in order to document patient care.

Helps to coordinate the workflow of the Medical Clinic clerks, as part of the admin support team general supervision  RN II with oversight by the Nurse Manager of Ancillary Services, to ensure all procedures and processes are followed and all documentation requirements are being met to ensure quality and timely patient care and adherence to Medicare, Joint Commission, and HHS/Rusk State hospital guidelines.

Maintains communication throughout the Medical Clinic by maintaining the communication board, logs, schedules, and discussions with practitioners and co-workers. Answers phones promptly and professionally. Maintains and monitors Annuals and Admission History and Physicals for timely completion, runs various reports for distribution to the Medical Clinic Providers, and works to track audits, as assigned. Performs other duties as assigned in the Medical Clinic in order to ensure that services are provided.

Serves as primary backup to the Administrative Assistant III.

Enters EHR information in order to provide accurate billing information for the accounting department. Oversees the accuracy and promptness of all Medical Clinic billing charges.

Facilitates patient/provider contact by escorting patients to the exam room and assisting the Provider in order to provide patient care. Assists in maintaining cleanliness of exam rooms and Medical Clinic. Reviews exam room and office supplies and equipment for expiration dates and quantity level of supplies available.

Works with the Rusk State Hospital contracted service providers as needed. Ensures proper documentation requirements and patient needs are met

Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Knowledge, Skills and Abilities (KSAs):

Knowledge of medical office practices and procedures.

Skill in the use of standard office equipment and software, including but not limited to Microsoft Office, Word, and Excel.

Ability to establish and maintain effective working relationships with supervisors, co-workers, and the public.

Skills with good communication, including verbal and written.

Ability to work in a professional manner while remaining courteous with patients, staff, and outside medical offices.

Ability to oversee the flow, procedures, and other assigned staff to ensure quality and timely patient care.

Working knowledge of HIPPA, ICD-10 codes, and HCPCS procedure codes.

Ability to physically be trained on and conduct Treatment Intervention and Preventative Strategies (TIPS).

Ability to perform Cardiopulmonary Resuscitation (CPR) and Heimlich techniques correctly and safely according to the specifications of the American Heart Association.  

Registrations, Licensure Requirements or Certifications:

None

Initial Screening Criteria:

1 (one) year experience in an office setting.

Experience with documentation.

Experience creating and maintaining records.

Experience working with the public in a customer service capacity preferred.

Experience using Microsoft Word and Excel  

Additional Information:

Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aid, Medication Aide and Employee Misconduct, List of Excluded Individuals/Entities (LEIE). Males between the ages of 18-25 must be registered with the Selective Service.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility. Waco Center for Youth applicants must be 21 years of age.

Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours.

Compliance with HHSC immunization policy and state hospital operating procedures related to immunizations is required. According to the Centers for Disease Control and Prevention, healthcare workers are at significant risk for acquiring or transmitting hepatitis B, measles, mumps, rubella, varicella (chicken pox), tetanus, diphtheria, pertussis (whooping cough), and influenza. All these diseases are vaccine preventable. Vaccines may be provided. As a result, state hospital policy requires employees be vaccinated according to their level of contact with individuals. In the event you choose to not be immunized for the influenza virus, you may be required to wear a mask and take other protective measures.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.