SNAP-O/TWPS Manager

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: SNAP-O/TWPS Manager 
Job Title: Manager III 
Agency: Health & Human Services Comm 
Department: Comm Spt/Coll-Eligibility 
Posting Number: 7216 
Closing Date: 08/08/2025 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Group: TEXAS-B-24 
Salary Range: $7,155.74 - $8,886.16 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 40% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: RIO GRANDE CITY 
Job Location Address: 2534 CENTRAL PALM DR 
Other Locations: Austin 
MOS Codes: 0203,0207,0302,0370,0520,0602,0802,1802,1803,2340,5502,6302,6502,7202,7208,7210,7220,7502,8005,8858 
9702,16GX,3D0X1,60C0,611X,612X,63G0,641X,712X,86M0,86P0,8U000,9G100,BOSN,ELC,ISS,MAT,MED,MLES,MSSD 
MSSE,MSSR,OSS,WEPS 
 

Brief Job Description:

The Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) Community Access (CA) Community Engagement (CE) department is seeking individuals who wish to join an exciting and dynamic team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports to reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built on its core values of respect, ownership, collaboration, and integrity. AES strived to achieve its goals of delivering best-in-class customer service to clients and stakeholders; strengthening program oversight, integrity, and accuracy; seeking innovative ways to streamline and improve service delivery; creating and promoting a culture of excellence; and promoting departmental efficiencies and responsible stewardship of agency resources.  

SNAP Outreach is dedicated to raising awareness about the Supplemental Nutrition Assistance Program (SNAP) across Texas communities. The program collaborates with community organizations to educate low-income households about SNAP’s availability, eligibility requirements, and application procedures. Our goal is to empower individuals to access the benefits they need through self-service tools, ultimately fostering economic and personal self-sufficiency.  

Launched in 2020, TWPS empowers students and young adults to transform their lives and strengthen their communities. This innovative program creates direct pathways to economic self-sufficiency by helping participants build a brighter future for themselves, their families, and their communities through comprehensive support, including career-focused training and educational resources, guaranteed job offers upon successful completion, and ongoing career growth opportunities. By providing these critical resources alongside personalized guidance, TWPS enables participants to make lasting positive impacts while addressing workforce needs across Texas.  

This position performs complex (journey-level) managerial work administering the daily operations of SNAP Outreach (SNAP-O) and Texas Works Paths to Success (TWPS), ensuring alignment with program goals and compliance with state/federal guidelines. The Manager III oversees strategic initiatives, monitoring deliverables to drive continuous improvement in service delivery, while administering vendor contracts, managing grant-funded activities, and ensuring compliance with reporting requirements. Responsibilities include establishing program goals, developing operational guidelines, procedures, and performance metrics, as well as creating schedules and priorities to achieve objectives. The role requires budget development and fiscal oversight, including tracking expenditures and optimizing resource allocation, while coordinating and evaluating all program activities. Collaboration with community organizations, state agencies, and internal teams is essential to amplify program impact. Additionally, the Manager III supervises staff, mentors team members, evaluates performance, and fosters a culture of accountability and innovation. This position operates under general supervision with moderate latitude for independent judgment and initiative, reports to the SNAP-O/TWPS Manager V, and may require occasional statewide travel to support program needs.   

**** Applicant(s) must be able and willing to occasionally travel to Austin and statewide, as needed and requested by Management****   

Essential Job Functions (EJFs): 

Attends work on a regular and predictable schedule in accordance with HHSC leave policy and performs other duties as assigned. All employees hired for this job are required to work the hours of 8 AM to 5 PM for the first six months of employment. Supervisors may consider alternate work schedules after the first six months of employment based on performance, responsibilities, and the needs of the team. However, alternate work schedules are not guaranteed.  

EJF 1. Program Compliance, Fiscal & Operational Management - Directs all aspects of programmatic compliance, including the development and implementation of monitoring policies and procedures for financial and non-financial contracts. Conduct systematic reviews, inspections, and risk assessments to verify adherence to certification requirements, laws, and agency standards. Analyzes program data trends to identify operational challenges and implement solutions. Oversees budget development, expenditure monitoring, resource allocation, and grant administration to ensure fiscal accountability. Manages day-to-day technology and operational systems, ensuring seamless functionality and staff proficiency in utilizing program tools and platforms. Prepares and reviews audit materials, corrective action plans, and reports for regulatory agencies and executive leadership. (40%)

EJF 2. Team Supervision & Workforce Development - Provides comprehensive staff supervision, including recruitment, onboarding, training, performance evaluations, and separations. Ensures strict staff compliance with all program and agency policies and procedures through regular monitoring and guidance. Leads professional development initiatives by conducting competency-based training and coaching sessions. Oversees timekeeping, leave management, and personnel records with accuracy and confidentiality. Serves as the technical authority for operational workflows, providing expertise on systems, processes, and troubleshooting. Promotes a culture of excellence through mentorship, performance improvement plans, and staff engagement strategies. (25%)

EJF 3. Strategic Program Leadership & Quality Management -

Provides managerial oversight for SNAP-O and TWPS programs through strategic planning, policy development, and quality assurance systems. Coordinates daily quality management operations, ensuring data integrity and compliance across all reporting activities. Develops and implements performance measures and evaluation frameworks for staff and contractors to assess program effectiveness. Leads the development of a comprehensive data strategy, ensuring stakeholders receive actionable metrics to guide programmatic decisions. Directs monitoring operations by collecting/analyzing operational data to evaluate program efficacy, identify improvement areas, and adjust strategic plans accordingly. Oversees specialized research projects to interpret trends and implement data-driven enhancements. Drives technology integration and process improvements to optimize service delivery while maintaining strict compliance with federal/state regulations. (20%)

EJF 4. Stakeholder Engagement & Special Projects -

Cultivates partnerships with community organizations, employers, educational institutions, and government agencies to enhance program reach and effectiveness. Represents the program in interagency collaboratives, conferences, and public forums. Leads special projects, including legislative initiatives, pilot programs, and cross-functional workgroups. Performs other duties as assigned to support evolving organizational priorities. (15%)

Knowledge, Skills, and Abilities (KSAs):

Knowledge of:

• Local, state, and federal laws and regulations related to program areas. 
• Strategic planning and project management strategies, and procedures.
• Procedures used to evaluate a third-party vendor’s performance.
• Texas legislative process.  
• Government organization and administration.  

Skill in:

• Establishing project goals and deliverables, managing multiple and competing priorities, and tracking and monitoring the project process. 
• Identifying problems, evaluating alternatives, and implementing solutions. 
• Communication and public speaking. 
• Working collaboratively and cooperatively with the diverse groups. 
• Managing various levels of employees. 
• Performing research in various research techniques. 
• Analyzing and evaluating complex program and policy issues.
• Developing creative and workable solutions to complex problems and policy issues. 

Ability to:

• Interpret data and develop effective operating procedures. 
• Organize and present information effectively both orally and in writing. 
• Think creatively and support creative thinking and others. 
• Establish goals and objectives. 
• Lead in an environment of change. 
• Establish and maintain effective working relationships with staff at all levels of an organization, agency, providers, stakeholders, and in the offices of elected officials. 
• Make timely and effective decisions and produce results through the planning and evaluation of policies and programs. 
• Comprehensively and accurately evaluate reports. 
• Develop and implement effective customer service systems and perform effectively and produce results. 
• Plan, organize, and coordinate work assignments among contracted and non-contracted staff. 
• Perform work with a high degree of attention to detail. 
• Work independently and operate effectively within established guidelines and time frames. 
• Lead project teams work with multiple stakeholders and provide oversight to contracted vendors. 
• Write and revise standards and procedures. 
• Evaluate and make recommendations for program improvements. 
• Train others and prioritize staff work. 

Registrations, Licensure Requirements of Certifications: 

N/A

Initial Screening Criteria:

Bachelor’s degree from a regionally accredited college or university with major coursework in organizational development, business administration, management, human services, or another relevant field. Relevant professional experience may substitute for education on a one-to-one year basis.  

A minimum of 2 years of program or project management experience. 

Experience supervising staff.   

Experience administering, managing, or overseeing a major Texas Health and Human Services program preferred, including SNAP, Medicaid, behavioral health, and /or licensing/regulatory programs, preferred. 

Additional Information: 

N/A 

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.