Assistant Director of Community Relations

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Assistant Director of Community Relations 
Job Title: Volunteer Services Coord II 
Agency: Health & Human Services Comm 
Department: Community Relations 
Posting Number: 8338 
Closing Date: 09/04/2025 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Group: TEXAS-B-15 
Salary Range: $3,248.00 - $4,837.08 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Not Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location: Lufkin State Supported Living Center 
Job Location City: POLLOK 
Job Location Address: 6844 N US HWY 69 
Other Locations: Lufkin 
MOS Codes: No direct military equivalent. 
 
 
 

Brief Job Description:

Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence. 

The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus-based direct services and supports at 13 centers located throughout the state. Learn About Our State Supported Living Centers

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

Performs journey-level volunteer services work under the general supervision of the Director of Community Relations with moderate latitude for the utilization of imitative and independent judgement.  Work includes recruiting, training, and managing new volunteers, keeping a database of volunteer information and skills, processing and tracking donations to the Volunteer Services Council, creating monthly and annual volunteer activity reports, matching volunteers to opportunities that suit their skills, keeping volunteers informed, and conveying the organization's purpose to the public. 

Essential Job Functions (EJFs):

Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned. May serve in an on-call status on a rotating schedule as required to meet operational needs of the facility.

Manages volunteer recruitment; recruits volunteers in accordance with the recruitment plan; fully screens and processes volunteer applicants; interviews, selects, and manages the day-to-day work of volunteers.

Creates and provides educational and training materials and programs that establish the proper policies and procedures for volunteers and individuals.

Identifying, assessing, and complementing individuals’ needs with volunteers’ skillsets.

Oversees required records, files, and the program database regarding volunteer schedules, and evaluates volunteers’ performance and effectiveness.

Evaluates and executes requests for any donated items, funds, and/or services that may meet patients' needs.

Compiles and produces an annual Volunteer Services Report.

Leads fundraising campaigns throughout the year to increase available funds for Volunteer Services Counsel's activities and supplies.

Managing and maintaining monetary and in-kind donation tracking database.

Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation.  Such participation may require an alternate shift pattern assignment and/or location.

Knowledge, Skills and Abilities (KSAs):

Knowledge of community resources and organizations, and community engagement strategies.

Knowledge pertaining to multiple nonprofit fundraising strategies.

Knowledge pertaining to volunteer tracking databases.

Skilled in dealing with the general public and establishing/maintaining effective relationships with community leadership and local organizations.

Skilled in planning, organizing, and promoting volunteer programs.

Ability to create in-service volunteer training and matching volunteers to areas that complement their skill set.

Skill in public speaking and providing effective presentations.

Skilled in organizational and team-building strategies.

Skill in working collaboratively and cooperatively with diverse groups.

Registrations, Licensure Requirements or Certifications:

None

Initial Screening Criteria:

Education:

Graduation from high school or equivalent is required.

Graduation from accredited four-year college or university with a degree in public relations, communications, journalism, or English preferred.

Experience:

A minimum of six (6) months experience as a volunteer or volunteer coordinator within an organization required.

Work or volunteer experience with a non-profit with emphasis on volunteer management preferred.

Experience writing recruitment plans, federal grants, or handling funds preferred.

Experience in the areas fundraising, corporate development, special events planning or public information

Additional Information:

Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aide, Medication Aide and Employee Misconduct and HHS List of Excluded Individuals/ Entities (LEIE).

Males between the ages of 18 – 25 must be registered with the Selective Service.

All State Supported Living Center Employees are subject to Random Drug Testing.

Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours. Must be willing to work weekends and holidays.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.