Clerk III

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

CC Clerk III - Job Description

Are you a highly motivated, compassionate and dedicated individual looking for a rewarding career determining eligibility for Texans in need of in-home care, home delivered meals, emergency response services, and other social services?

If so, the Texas Health and Human Services Commission (HHSC) Community Services (CS) division is looking for individuals who want to join an exciting, dynamic team working in a high-performing and innovative environment. CS provides an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization and allow individuals to remain in their communities.

Our staff are well organized, able to multi-task, possess the ability to learn policy regulations, able to thrive in a challenging, fast-paced and evolving environment, have good communication skills, a positive attitude, strong work-ethic and a desire to help others. If you also possess these skills, then we are looking for you. We want you to join our team!

Employee benefits include but are not limited to employer paid health insurance; vacation leave; sick leave; paid holidays (15 per year on average); and defined retirement plan with lifetime annuity.

Job Description

Clerk III - Performs clerical support for the supervisor and staff in a Community Care Services Eligibility (CCSE) unit.  Provides general information about CCSE program services.  Assists Unit Supervisor and/or Administrative Worker in the assignment of intakes and/or changes to staff.  Maintains an Assignment Tracking log and provides appropriate prompting of staff.  Documents information manually and into multiple automated systems.  Verifies client information utilizing multiple automated systems.  Compiles data and prepares statistical reports, as well as ongoing program reports, by using automated systems.  Answers telephones, greets clients and distributes mail.  Completes special assignments and/or reports.  Maintains confidentiality of all incoming and outgoing information.  Provides outstanding customer service in person, over the telephone and via e-mail.  Maintains a positive and productive attitude while working in a fast-paced environment.

Essential Job Functions

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Communicates on a basic level with others internally or externally to provide, exchange, or verify information, answer inquiries, address issues, or resolve/report problems or complaints.
• Opens, dates, sorts and distributes mail (incoming/outgoing mail, reports, documents, printouts, and faxes).
• Prepares and proofreads correspondence, forms, and other documents (letters, memorandums, travel vouchers, and purchase vouchers) using a personal computer.
• Prepares basic/intermediate-level ongoing, special narrative, and statistical reports.
• Maintains records, files, and logs (administrative, personnel, correspondence, purchase vouchers, travel vouchers).
• Provides excellent customer service in person, over the telephone, and via e-mail to internal and external staff, community partners, and individuals receiving our services.
• Data enters and monitors automated systems.
• Performs other duties as assigned.

Registrations, Licensure Requirements or Certifications

Current Valid Driver’s License.

Knowledge Skills Abilities

• Ability to effectively communicate orally and in writing with a varied audience.
• Ability to set priorities, establish timeframes, and meet deadlines.
• Ability to establish and maintain effective relationships with individuals receiving services, co-workers, contract agency staff, and staff from other federal or state agencies.
• Ability to operate computer and general office equipment.
• Knowledge of Microsoft Office to include Outlook, Word, Excel.
• Knowledge of interviewing techniques to obtain personal information, to make inquiries, and to resolve conflicting statements.
• Knowledge of resources that serve individuals who are older or have a disability.
• Ability to assign and monitor the work of others to ensure appropriate and timely response to inquiries, complaints, projects and assignments
• Preferred ability to communicate orally in English and Spanish

Initial Screening Criteria

• Education equivalent to a high school degree is required.
• Experience in customer service preferred.
• Experience in administrative support work preferred.
• Must be willing to travel approximately 25% of the time to attend training, meetings, and to provide support to other offices.
• Experience operating computer and phone equipment to complete data entry.
• Experience with Microsoft Office Programs.
• Experience using fax machines, printers, and other office equipment.

Additional Information

Must have reliable transportation. Must be able to attend training which may require overnight stay. 

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form