QIDP Coordinator/Supervisory

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Brief Job Description:

Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence. 

The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus-based direct services and supports at 13 centers located throughout the state. Learn About Our State Supported Living Centers

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

The QIDP Coordinator works under the direct supervision of the Assistant Director of Programs (ADOP) and has the primary responsibility for providing leadership and directions to QIDPs to assure the delivery of quality program services that promotes dignity and respect for the individuals served.  The QIDP Coordinator is responsible for working cooperatively with other divisions and departments and for ensuring harmonious working relationships within his/her unit among staff, family members and other facility employees. The QIDP Coordinator is responsible for planning and coordinating the use of all departmental resources.  The QIDP Coordinator is responsible for training and coordination of QIDP services and data processing services.  This position at times may be required to manage a partial QIDP caseload.  The QIDP Coordinator performs complex consultative serves and provides technical assistance to Interdisciplinary Team (IDT) members. Some flex time, overtime, evening and weekend work will be required.

Essential Job Functions (EJFs):

Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned. May serve in an on-call status on a rotating schedule as required to meet operational needs of the facility.

Professional Oversight/Monitoring – The QIDP Coordinator is responsible for providing professional oversight and monitoring of all QIDP related duties ensuring that professional practices are in compliance ICF/IID Regulations and the conditions of the DOJ Settlement Agreement. The QIDP routinely monitors the conduct of Individual Support Plan (ISP) meetings and the resulting written product and provides feedback to the QIDPs to improve their performance.  Ensures that QIDP services are delivered in a consistent, standardized manner across the facility.

Personnel Activities – The QIDP Coordinator will oversee and participate in the screening, interviewing and selection of all QIDP staff. This position will monitor the work performance of the QIDPs and coordinate the performance evaluation of all QIDPs, including disciplinary action when appropriate. The position will provide supervision, leadership and direction to ensure a well-trained, knowledgeable and competent QIDP Workforce.

Policy/Procedure Maintenance/Development - The QIDP Coordinator is responsible for developing, revising and maintaining policies/procedures relating to QIDP duties and the Individual Support Plan development, implementation and monitoring process. The QIDP Coordinator ensures QIDPs are knowledgeable of and effectively implementing these practices.

Training – The QIDP Coordinator coordinates and provides oversight to ensure orientation and training to newly hired QIDPs and ongoing training on an as needed basis for all Center QIDPs. The QIDP Coordinator serves as the Center’s ISP discipline coordinator and provides training, as appropriate and when requested, to all staff regarding the ISP process and any revisions or process changes. 

Quality Assurance - The QIDP coordinator performs complex training, monitoring, tracking and trending of data regarding the outcomes for individuals. This includes working in coordination with other discipline heads to develop processes and practices to meet the designated services outcomes. The QIDP Coordinator is designated areas of responsibility and will implement processes and practices to successfully meet the outcomes of those sections. Additional responsibilities include the collection and analysis of data related to QIDP activities and the development of plans of correction, submission of evidence in a timely manner, and participation in the Quality Assurance/Quality Improvement Council. 

Service Improvement/Coordination - The QIDP Coordinator works with other departments to ensure service coordination. The QIDP Coordinator identifies problems and issues that affect the provision of services, coordinates efforts to develop solutions and follows-up until problems are resolved. Assists with other assignments as necessary including serving on multiple Center committees and work groups as assigned. The QIDP Coordinator   performs after-hours monitoring, and other monitoring duties as assigned. The QIDP Coordinator performs special projects and other duties as assigned.

Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation.  Such participation may require an alternate shift pattern assignment and/or location.

Knowledge, Skills and Abilities (KSAs):

Knowledge of leadership and management tools.

Knowledge of education/training and active treatment methods, tools, techniques, and processes.

Knowledge and experience in facility policies, Positive Performance Program, and record-keeping procedures.

Ability to prepare and administer a budget.

Proven ability to communicate verbally and in

writing in a clear and concise manner.

Ability to work independently and to work cooperatively in a teamwork situation.

Proven ability to work harmoniously with co-workers.

Proven ability to follow directions and work in concert with administrative supervisory staff.

Proven ability to solve problems, make decisions, and use good judgement when dealing with critical incidents.

Ability to organize and lead group discussions in order to develop the best programming outcomes.

Ability to appropriately delegate, supervise, and motivate.

Proven time management skills.

Proven ability to demonstrate flexibility and willingness to accept additional responsibility as the need arises.

Proven functional understanding of ICF/IID standards, and the Settlement Agreement with the U.S. Department of Justice (DOJ).

Knowledge of basic and intermediate computer skills and the ability to analyze data for management reports.

Registrations, Licensure Requirements or Certifications:

None

Initial Screening Criteria:

At least a bachelor’s degree in a human services field including, but not limited to: sociology, psychology, rehabilitation counseling, and education.

At least three years of experience working directly with persons with intellectual or developmental disabilities. Two (2) years work experience in planning, organizing, directing, controlling, or coordinating activities in a related program.

Additional Information:

Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aide, Medication Aide and Employee Misconduct and HHS List of Excluded Individuals/ Entities (LEIE).

Males between the ages of 18 – 25 must be registered with the Selective Service.

All State Supported Living Center Employees are subject to Random Drug Testing.

Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours. Must be willing to work weekends and holidays.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.