Regional Business Services Manager

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Brief Job Description:

Under the general supervision of the Regional Director for Administrative Services, administers and directs Business Services programs for a geographic area designated by HHSC. Employs appropriate organizational and management skills to conduct policies, procedures, and standards. Accountable for the quality of management employed in accomplishing work objectives. Performs moderately complex managerial work providing direction and guidance in strategic operations and planning. Plans, assigns, and supervises the work of others. Manages all aspects of Business Services, including facility acquisition, facility management and operations, warehouse operations, asset management, administrative contract management, the development of service level agreements and the management of the region's Safety and Incident Management Program. Develops and maintains good working relationships with internal leaders, community leaders, advisory groups, and elected officials including county judges and state legislators. Represents Regional Administrative Services (RAS) on committees and workgroups and at agency and community meetings.

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Manages activities of staff in Business Services; develops and implements techniques for evaluating RAS activities; provides technical guidance in all aspects of the RAS program area to ensure efficient use of resources and quality of services. (35%)

Manages personnel functions; coordinates and implements recruiting, interviewing, hiring, leave approval and time records; develops and approves schedules, priorities, and standards for achieving goals; plans, assigns, and supervises the work of Business Services staff. (20%)

Leads the development and implementation of guidelines, procedures and regulations impacting the customer service delivery system in coordination with other RAS components and monitors compliance with agency policies and procedures. (20%)

Oversees the preparation of management and productivity reports, internal audits, special reviews, research studies, forecasts, and modeling exercises to improve services and to exchange, or verify information, answer inquiries, address issues, or resolve problems with customers. (10%)

Develops and maintains current and core knowledge of all HHS agencies in assigned area by reviewing agency literature, attending regional management meetings, and participating on agency workgroups. (10%)

Represents RAS at meetings, conferences, committees and on workgroups. (5%)

Knowledge, Skills and Abilities (KSAs): 

Knowledge of local, state, and federal laws and regulations relevant to business services, facility operations and contract management.

Knowledge of the programs of the Texas Health and Human Services agencies.

Knowledge of the principles of effective management, to include organizing, coordinating, planning, scheduling, and implementing initiatives.

Skill in both written and oral communications.

Skill in the use of standard agency computer hardware and software such as Microsoft Office Suite.

Ability to establish program goals and objectives.

Ability to manage multiple tasks requiring flexibility in work prioritization.

Ability to identify problems, develops and evaluates policies and procedures, and implements effective solutions.

Ability to develop clear and concise reports.

Ability to plan, assigns, and effectively supervises the work of others.

Ability to exercise sound judgment and make independent decisions in accordance with established policies and procedures.

Ability to establish and maintain effective working relationships with customers, staff, peers, management, and external contacts.

Ability to travel locally and across the state which may include overnight stays.

Ability to work outside normal business hours as required.

Registrations, Licensure, Requirements or Certifications:

Valid Class C Texas Driver's License. 

Initial Screening Criteria:

High School diploma or GED is required. Skill in computer usage including Microsoft Office Suite. Experience to establish goals and objectives. Skill in gathering, analyzing, presenting statistical data, and producing statistical reports. Ability to communicate effectively in writing as demonstrated in the application. Experience performing supervisory or managerial work. Experience developing guidelines, procedures, and rules. Experience monitoring compliance with policies and procedures. Experience managing multiple projects.

Additional Information:

Ability to work outside normal business hours as required, which may include responding to facility related emergencies. May assist with emergencies/disaster situations throughout the state. Ability to travel which may include overnight stays. Please note that while the posted salary range for this position is $5,425.33 to $7,155.75 only former, and current Health and Human Services Commission employees will be offered a salary above $5,425.33. Current employees promoting into this position will be offered a salary that meets Human Resources salary guidelines for promoting employees. Former employees may be offered a salary above $5,425.33 if they have recent, comparable experience. Recent experience includes experience within one year prior to the application closing date. Applicants who are not current or former Health and Human Services Commission employees will be offered a salary of $5,425.33. In compliance with the American Disabilities Act (ADA), HHS agencies will provide reasonable accommodations during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.