QIS Data Surveillance Manager V

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Job Description:

Texas Health and Human Services Commission (HHSC) is looking for individuals who want to join Access and Eligibility Services (AES), Policy and Quality division, Quality Improvement Support area; an energizing and multi-faceted team working in a high-performing and innovative environment. AES provides an integrated and streamlined approach to connect individuals to services and supports that: reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built upon its’ core values of family, inclusion, commitment, innovation, and excellence with a goal of delivering best-in-class customer service to clients and stakeholders.

Our staff are well organized individuals with the ability to multi-task, thrive in a challenging, fast-paced and evolving environment, have excellent communication skills, a positive attitude, strong work ethic and a desire to assist others. If you possess these skills, then we want you to join our team!

The QIS Data Surveillance Manager (Manager V) reports directly to the Director of Quality Improvement Support (QIS). The position performs highly advanced (senior-level) managerial work overseeing the daily operations and activities of the QIS Data Surveillance unit. The Data Surveillance Team provides critical assistance on high-priority assignments to anticipate, identify and provide continuous data surveillance. This team’s primary function is to preemptively identify areas of concern for AES. Additionally, the team provides guidance and solutions to ensure action is taken and concerns are mitigated. This team documents, prioritizes, conducts root cause analysis, and troubleshoots for identified defects and agency staff errors; in some cases before they occur. The team will be tasked with “early problem identification" to help recognize, define, and monitor potential risks at the very first signs of its emergence. Data Surveillance Team members engage in workgroups during assessments, may submit IT requests and supports or potentially lead high profile projects. The team’s goal is to enhance efficiency and minimize waste through ongoing improvement efforts, data surveillance, and innovative solutions.

The Manager V is responsible for monitoring, evaluating, and reporting the performance of state functions related to MEPD, SNAP, TANF, Medicaid, CHIP, and other HHSC programs. These activities are performed via office reviews, case reviews, and evaluation of procedures, processes, systems, and staff activities against established state and federal requirements. Activities cross multiple programs and eligibility systems. Work involves establishing goals and objectives; developing guidelines, procedures, and policies; developing schedules, priorities, and standards for achieving established goals; coordinating, evaluating, and reporting activities; and developing and managing area budget. Plans, assigns, and supervises the work of others. Manages staff working statewide at multiple sites. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment.  
        
Essential Job Functions:

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

Establishes goals and objectives and approves schedules, priorities, and standards for achieving goals; develops and implements techniques for evaluating activities; and evaluates activities to ensure compliance with federal and state laws and regulations; identifies areas of needed change and makes recommendations, creates a unified approach and utilizing defect tracking techniques to improve operations. 

Provides advanced consultative and technical assistance to assess and evaluate program issues; maintains knowledge of federal and state legislation, issues, developments, program requirements, policy decisions, and state processes.

Represents the assigned area in internal and external workgroups and meetings; provides technical expertise to Eligibility Operations staff and others. Analyzes and evaluates data and prepares clear and concise documents and reports and ensures reports are accurate and submitted timely.

Manages activities of staff in the program area; plans, assigns, and supervises the work of others. Develops and manages area budget and evaluates budget requests.  

Knowledge Skills Abilities:

Knowledge of health and human services program, services, and procedures (SNAP, Medicaid, CHIP, TANF, and MEPD). Knowledge of analysis processes and of program planning and implementation. Knowledge of the principles and practices of public administration and management.

Skill performing supervisory, managerial, professional, or technical work which must include analysis of work problems having an administrative aspect and interpretation of complex written material; or planning, organizing, and coordinating requirements for support services or program operations where a wide range of demands are involved, including interpretation of complex written material. Skills in leadership and communication. Skill in managing multiple projects and meeting tight deadlines. Skill in problem solving and analytical thinking/analysis.

Ability to manage program activities and to establish goals and objectives. Ability to gather, assemble, correlate, and analyze facts and to devise solutions to administrative problems. Ability to prepare concise reports. Ability to explain complex material in simple terms.

Establishes a standardized classification system for defects based on severity and assigns priority. Effectively monitors and tracks defects to report to leadership. Oversees the allocation of resources to achieve timely outcomes and measurable goals; and monitors and evaluates the effectiveness and efficiency of staffing levels. Oversees the implementation of changes resulting from new legislation. Oversees special investigations, research studies, special projects, internal audits, and the implementation of special initiatives.
 

Licensure Requirements or Certifications:

Project Management Professional (PMP) Certification Preferred and/or
Scrum Master Certification Preferred  

Initial Selection Criteria:

A minimum of five years full-time experience performing supervisory, managerial, professional, or technical work which must include: analysis of work problems having an administrative aspect and interpretation of complex written material; or planning, organizing, and coordinating requirements for support services or program operations where a wide range of demands are involved, including interpretation of complex written material.

A minimum of three years full-time experience working with local, state, and federal laws and regulations related to health and human services program, and procedures and oversight of business operations that included compliance with state and federal regulations (SNAP and Medicaid).

A minimum of three years full-time experience working with in project/program management policies and systems to accomplish and support staff performing complex, time limited tasks.

Graduation from an accredited four-year college or university with a degree in public administration, data science, business analytics, business administration, organizational leadership, industrial organizational, or a related field. Experience may substitute for education on a year-for-year basis.

Additional Information:

Posting open state-wide and location will be determined based on location of final candidate selected and available space.

This position requires an oral interview and in-basket exercises as part of the selection process. Applicants selected for an interview will be asked to submit 3 writing samples, two writing samples due prior to the interview and one (a presentation) to present during the interview. The presentation is considered the third writing sample. 

Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
Go here to download the I-9 form: http://www.uscis.gov/sites/default/files/files/form/i-9.pdf

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Texas Health and Human Services is committed to hiring veterans and creating a work environment that values and retains the skills that service members bring to the job. A veteran is an individual who has served in • the Army, Navy, Air Force, Coast Guard, or Marine Corps of the United States or the United States Public Health Service under 42 U.S.C. Section 201 et seq., as amended; • the Texas military forces as defined by Section 437.001 of Texas Government Code; or • an auxiliary service of one of those branches of the armed forces; and • Has been honorably discharged from the branch of the service in which the person served. For more information see the Texas State Auditor’s Military Crosswalk at http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx.

VETERANS: Use your military skills to qualify for this position or other jobs! Go to www.texasskillstowork.com to translate your military work experience and training courses into civilian job terms, qualifications and skill sets. Also, you can compare this position to military occupations (MOS) at the Texas State Auditor’s Office by pasting this link into your browser: http://www.hr.sao.state.tx.us/Compensation/JobDescriptions.aspx. For more information on military occupational specialty codes, see the Military Crosswalk Guide.  
MOS Code:.  Please note: There are no direct military occupation(s) that relate to the responsibilities, and registration or licensure requirements for this position. All active duty, reservists, guardsmen, and veterans are encouraged to apply if they meet the qualifications for this position

Telework Disclaimer:
This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.