Customer Service Rep II

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Brief Job Description:

Performs highly complex human services support work. Work involves providing information to clients or assisting staff in the delivery of services. Reviews and process Listing Applications for the District. Issues Listing permits in accordance with policy. Works under limited supervision, with considerable latitude for the use of initiative and independent judgment

Essential Job Functions (EJFs):

Evaluates new applications and issues listing permits. - Monitors Listed Family Homes for compliance with Background Check Requirements. - Monitors Listed Family Homes for compliance with Fee Requirements. - Performs other duties as assigned and required to maintain unit operations. - Promotes and demonstrates appropriate respect for cultural diversity among coworkers and all work-related contacts. - Attends work regularly in accordance with agency leave policy.  

Registrations, Licensure Requirements or Certifications:

None

Knowledge Skills Abilities:

Skill in effective verbal and written communication.

Skill in establishing and maintaining effective working relationships.

Ability to work with diverse groups of people with conflicting goals and priorities with tact and diplomacy.

Ability to operate basic office equipment including, computer, fax and copy machines, and camera/AV equipment.

Ability to travel. 

Initial Screening Criteria:

High School Diploma or GED

Additional Information:

None

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.