Outpatient Clinic Program Director

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Functional Title: Outpatient Clinic Program Director 
Job Title: Manager III 
Agency: Health & Human Services Comm 
Department: Rio Grande State Center 
Posting Number: 11924 
Closing Date: 12/23/2025 
Posting Audience: Internal and External 
Occupational Category: Healthcare Practitioners and Technical 
Salary Group: TEXAS-B-24 
Salary Range: $5,425.33 - $8,886.16 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Not Eligible for Telework 
Travel: Up to 10% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location: Rio Grande State Center 
Job Location City: HARLINGEN 
Job Location Address: 1401 S RANGERVILLE RD 
Other Locations:  
MOS Codes: 0203,0207,0302,0520,0602,0802,1802,5502,6302,6502,7202,7208,7210,7220,111X,112X,113X,114X,16GX,41AX 
611X,612X,631X,632X,641X,648X,86M0,86P0,8U000,9G100,SEI15 
 
 

Brief Job Description:

Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people’s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of teamwork? HSCS is dedicated to building an atmosphere where employees feel valued and supported while providing specialized care for Texans in need. HSCS is comprised of nine psychiatric hospitals, one youth residential treatment facility, and thirteen state supported living centers. Psychiatric hospitals are a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission. They provide state-of-the-art treatment that is recovery-oriented and science-based. If providing hope and healing through compassionate, innovative, and individualized care interests you, we welcome your application for the position below.

Is responsible for the day-to-day administrative and operations aspects of the RGSC Outpatient Clinic.  Under the supervision of the facility Medical Director.  Directs the predominantly indigent clinic through changes in Health Care Reform implementation. Will oversee, direct, and coordinate all program areas, track billing and coding operational flow, and review financial reports. Evaluates and improves the medical administrative operations of the outpatient clinic to provide the highest quality medical and behavioral healthcare, phlebotomy, x- rays, pharmacy, nutrition, and social services. Develops short- and long-term goals and targets with objectives to achieving organizational expectations as defined by HHSC, The Joint Commission and other applicable regulatory agencies. Works under minimal direction with extensive latitude for the use of initiative and independent judgment. Manage contracts to maintain and provide clinical services. Achieves highly productive output while maintaining high staff and patient morale. Ability to speak and communicates with patients in Spanish. Compliance with DSHS Immunization Policy is required: serologic evidence of immunity to, or documented evidence of vaccination against, measles, mumps, rubella, varicella (Chickenpox), Tdap, annual vaccination against influenza (and hepatitis B if applicable). Employees will participate in committees assigned and continue work duties during a state mandated emergency evacuation.

Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Essential Job Functions (EJFs):

Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.

Responsible for managing the overall day-to-day operations of the clinic to ensure that continuous, quality, accurate, timely and cost-effective services are provided. Supervises the direct care programs of the outpatient clinic. Selects staff, directs the workflow, conducts performance plans, counseling and evaluations. Collaborates with providers and supervisors/managers from other departments to ensure high-quality patient experience. Provides effective leadership and promotes teamwork. Responsible for patient relations related to professional staff and other departments to ensure the highest level of patient satisfaction. Discusses, investigates and responds to employees and patient grievances and dissatisfaction to resolve conflicts. Deals with general personnel management policy matters affect the clinic.

Establishes and updates policies and procedures in accordance with practice, facility and system policies and procedures, standard practices of the profession, and related local, state, and federal laws.  Develop goals and performance expectations for staff, conduct weekly/monthly meetings and produce an Annual OPC Program Evaluation.  Assists in the development and implementation of continuous quality improvement and monitoring on an ongoing basis to meet the mission goals and objectives. Administers the internal review, quality and productivity initiatives for the clinic. Ensures compliance with various accrediting bodies and government agencies and coordinates reviews, audits, education and training to maintain compliant status.

Responsible for implementation of Health Care Reform, Medical Office Business coding and billing operational flow related to the clinic revenue and financial impact. Ensure proper accounting controls and practices are followed in clinic areas.  Monitors delivery of patient services to include physician clinic productivity data and forecast and prepares for all changes needed or impacted by patient load, billing/collecting procedures and governmental regulations. Completes various special projects, which may require reviewing and analyzing information, identifying problems, recommending solutions and writing reports.  Manages space planning, repair and renovations. Function as the clinic liaison with patients, businesses, hospitals, academic institutions and faculty for student training.

Maintains administration of an on-site Electronic Medical Record regarding all state and federal regulations governing HIPPA, EMR updates, HL-7 interfaces, and ICD-10 upgrades. Maintains oversight of on-site computer and medical equipment product maintenance schedules. Oversee the purchases of supplies needed for short- and long-term operation and function of the clinic programs. Negotiates and manages professional and service contracts. Represents the Outpatient Clinic at meetings, hearings, conferences, seminars, and panels. Conducts monthly department supervisor meetings. Maintains monthly performance data and submits quarterly reports to Quality Management. Appoints designee to lead and/or serve in the Manager’s absence.

Employee actively participates and /or serves in a supporting role to meet the agency's obligations for disaster response and /or recovery or Continuity of Operations (COOP) activation. Compliance with DSHS Immunization Policy required: serologic evidence of immunity to, or documented evidence of vaccination against, measles, mumps, rubella, varicella (Chickenpox), Tdap, annual vaccination against influenza (and hepatitis B if applicable). Employees will participate in committees assigned Executive On-Call for MH and ICF-IID and/or serve in a role assigned by the supervisor. Duties continue during a state-manned emergency evacuation.

Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Knowledge, Skills and Abilities (KSAs):

Knowledge of Local, State, and Federal laws and regulations relevant to state hospital program areas.

Knowledge of the principles and practices of public administration.

Knowledge of management to permit function within administrative and support requirements of state government.

Knowledge of transformative Health Care Reform, Medical Office business operations.

Knowledge of budgeting, quality improvement process and personnel management.

Knowledge of ICD coding and billing operational flow and financial skills.

Skilled in written and oral communication in English and Spanish.

Skilled in organizing and prioritizing workload.

Skilled in working in committees, interacting with diverse groups respectfully and effectively.

Skilled in using a computer, report writing, email and internet-based equipment and software, such as Outlook, Word, Excel, and PowerPoint.

Skilled in handling difficult, emotionally charged, or sensitive situations.

Ability to think strategically and Ability to adapt to change effectively.

Ability to work on multiple projects and meet time sensitive deadlines.

Ability to maintain confidentiality and promote its maintenance effectively with groups.

Ability to lead and organize employees, contractors, and volunteers for effective and efficient performance of duties.

Ability to direct and organize conceptual program activities.

Ability to establish program goals and objectives that support strategic plans to which the programs are accountable.

Ability to identify problems, evaluate policies and procedures.

Ability to prepare concise reports.

Ability to make PowerPoint and verbal presentations.

Registrations, Licensure Requirements or Certifications:

None

Initial Screening Criteria:

Bachelor’s degree from an accredited university with work experience in related fields of hospital administration, or medical office administration, business administration, or public health. 

Master's degree preferred but not required.

AND

Two years of experience with the standards, applicable rules, and laws related to CMS Conditions of Participation, The Joint Commission standards or other acute or hospital settings.

At least two years of experience leading or supervising employees is preferred.

Additional Information:

Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aid, Medication Aide and Employee Misconduct, List of Excluded Individuals/Entities (LEIE). Males between the ages of 18-25 must be registered with the Selective Service.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility. Waco Center for Youth applicants must be 21 years of age.

Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours.

Compliance with HHSC immunization policy and state hospital operating procedures related to immunizations is required. According to the Centers for Disease Control and Prevention, healthcare workers are considered to be at significant risk for acquiring or transmitting hepatitis B, measles, mumps, rubella, varicella (chicken pox), tetanus, diphtheria, pertussis (whooping cough), and influenza. All these diseases are vaccine preventable. As a result, state hospital policy requires employees be vaccinated according to their level of contact with individuals. In the event you choose to not be immunized for the influenza virus, you may be required to wear a mask and take other protective measures.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.