Quality Improvement Support Quality Analyst

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Quality Improvement Support Quality Analyst 
Job Title: Quality Assurance Spec III 
Agency: Health & Human Services Comm 
Department: Quality Improvement Support 
Posting Number: 9795 
Closing Date: 10/14/2025 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Group: TEXAS-B-20 
Salary Range: $4,263.16 - $6,779.25 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Eligible for Telework 
Travel: Up to 30% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: HALLETTSVILLE 
Job Location Address: 1309 E CEMETERY RD 
Other Locations: Austin; Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata 
MOS Codes: No military equivalent 
 
 
 

Texas Health and Human Services Commission (HHSC) is looking for individuals who want to join Access and Eligibility Services (AES), Policy and Quality division, Quality Improvement Support area; an energizing and multi-faceted team working in a high-performing and innovative environment. Access and Eligibility Services is driven by its mission to connect Texans to quality services. AES is built on its core values of integrity, community, accountability, respect, and excellence.

Our staff are well organized individuals with the ability to multi-task, thrive in a challenging, fast-paced and evolving environment, have excellent communication skills, a positive attitude, strong work ethic and a desire to assist others. If you possess these skills, then we want you to join our team!

Brief Job Description:

As the QIS Quality Analyst, within Quality Improvement Support you will perform highly advanced research, evaluation, technical, and analytical work related to the planning, development, and implementation of statewide performance improvement activities involving Texas Works (specifically Supplemental Nutrition Assistance Program [SNAP], Temporary Assistance for Needy Families [TANF], Texas Works Medicaid, and Medicaid for the Elderly and People with Disabilities program policies and procedures. This position completes analysis of Quality Control errors, performance metrics and other available data to identify deficiencies for the state. In addition, the QIS Quality Analyst works under general direction with extensive latitude for the use of initiative and independent judgment ensuring all federal and state regulations are met timely and accurately.

Essential Job Functions (EJFs):

Work involves administering program activities to ensure compliance with state and federal regulations. Ensures accuracy and timeliness of reviews processed by field staff according to federal and state standards. Attends work on a regular and predictable schedule. (30%)

Evaluates information obtained to determine correctness of error called and identifies the eligibility staff that touched the case action the error was called on. Completes documentation of review findings. (30%)

Communicates final evaluation of case review to regional program staff, collaborates with statewide regional staff, internal and external stakeholders, and other AES areas to identify and modify procedures to meet the changing needs of the program and staff. Provides both narrative and statistical reports via the Program Integrity Monitoring System (PIMS) and Quality Improvement Management Portal to State and Regional Operations to display performance improvement (examples include but are not limited to: reduced Quality Control errors and/or improved case reading findings/fewer case reading errors). (20%)

Prepares clear, concise, and comprehensive documents and reports regarding program performance to Executive Management and federal partners as needed; prepares responses to requests for information, reports, and inquiries from executive management; provides managerial consultative, technical, and analytical work on program policy to develop options for recommendations and reports related to the SNAP, TANF, CHIP, Medicaid (both Texas Works and MEPD), and Medicare Cost Savings programs. Collects and evaluates data related to the accuracy of related policies and procedures; prepares and approves high quality written project updates; prepares data analysis and revises, approves, and oversees federally required state corrective action plans. Monitors data to assess/evaluate the effectiveness of activities designed for corrective action purposes and produces corrective action project status reports to display the effectiveness of corrective action activities. Ensures projects are completed timely and accurately in relation to all federal/state rules and regulations. Keeps documentation for multiple assignments up to date and organized. (15%)

Performs related work and other duties as assigned. (5%) 

Knowledge Skills, Abilities (KSAs):

• Knowledge of financial and medical eligibility program policies, QC procedures, and relevant laws.
• Knowledge of SNAP, TANF, CHIP, Medicaid (both Texas Works and MEPD), and Medicare Cost Savings programs, policies, and procedures.
• Knowledge of agency policies, operating methods, and procedures.
• Knowledge of local, state, and federal laws relating to the SNAP,
• TANF, CHIP, Medicaid (both Texas Works and MEPD), and Medicare Cost Savings programs.
• Skill in attention to detail and discerning accuracy of information provided.
• Skill in analytical judgement.
• Skill in data analysis and report production.
• Skill in the use of Microsoft applications, with particular emphasis on Excel as an essential tool for data analysis, reporting, and process tracking; proficiency in applications including, but not limited to Outlook, Word, PowerPoint, and TEAMS.
• Ability to learn and utilize technology effectively (e.g., Program Integrity Monitoring System (PIMS), Adobe Pro, MS SharePoint, etc.).
• Ability to work in a setting requiring self-motivation/cooperative decision-making and to work effectively with diverse groups of people.
• Ability to travel as needed.
• Ability to produce accurate work and meet deadlines.
• Ability to evaluate information from case records in relation to eligibility criteria.
• Ability to evaluate information pertinent to determining validity of cases and appropriateness of benefits provided.
• Ability to communicate orally and in writing.
• Ability to develop and maintain effective working relationships with others.
• Ability to present data, reports, initiatives, or new initiatives or processes to management and other stakeholders in both virtual and in-person settings, using clear and effective public speaking skills.

Registration, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

• Must have a minimum of three years’ experience interpreting Texas Works (SNAP, TANF, and Medicaid) and / or MEPD programs.
• Must have recent TIERS experience (within the last three years) related to eligibility determinations.
• Must be able to travel a minimum of 30%.

Additional Information:

Open to internal HHSC Current Employees Only (This does NOT include other agencies such as DADS, DARS, DSHS, and DFPS)**.

The location of this position will be dependent on the candidate selection and available space. This position may be considered for telework if the applicant meets HHS telework requirements and policies.

Applicants selected for hire will be required to pass background and other due diligence checks.

This position may be filled at any HHSC office where space is available. This position is telework eligible. Per HHS agency policy, individuals hired for this position that live within 50 miles of their Austin headquarters may be required to be in office three day a week.

All applicants who meet initial selection criteria will be notified that they are scheduled for an initial assessment. All applicants will have 90 minutes to complete the assessment. For internal HHSC applicants, the assessment will be sent to the HHSC e-mail address. For external applicants, the assessment will be sent to e-mail address provided on application. The applicant is responsible for notifying the hiring authority of an alternate e-mail address in the event that they will not have access to HHSC e-mail at the designated time/date of the scheduled assessment. Applicants who are unavailable for this portion of the interview will not advance in the selection process. Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.