Generalist Surveyor

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Brief Job Description:

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

Geriatric Facilities Generalist Surveyor – Starting Market Rate Salary $56,535.00

Under the supervision of the Program Manager, this position participates as a team member or team coordinator conducting inspections, surveys, and investigations in Long Term Care facilities (Nursing Homes, Assisted Living Facilities, Day Activities and Health Services) to determine compliance with state and federal laws, regulations, and rules. Completes inspection/survey reports listing deficiencies/violations and prepares written reports supporting the action and remedies recommended. This position offers a competitive starting salary; excellent state benefits, including health insurance and retirement; and the opportunity to regularly travel to different facilities within a region and across the state – Please see the Additional Information section below for more detail on travel. In this front-line field position, a surveyor is mobile and flexible and performs minimal work at an office, though the role does require writing reports detailing any deficiencies/violations against a facility, remedies to correct those deficiencies, and narrative to support regulatory determinations. See below for details.   

The state of Texas offers many benefits to employees. HHSC is a qualifying organization for the Federal Public Service Loan Forgiveness Program, which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments. We also offer excellent health benefits, a lifetime monthly retirement annuity as well as 401(k) and 457 Programs under the Employees Retirement System of Texas.

Essential Job Functions (EJFs):

Conducts certification surveys, licensure inspections, or investigations in facilities to determine compliance with federal and state regulations. 

Completes inspection/survey reports listing deficiencies and prepares written reports supporting the actions and remedies recommended.  

Visits facilities to verify correction of previously cited regulatory violations.  

Conducts exit conferences with facility staff regarding findings and may assist in developing a plan to correct deficiencies.  

Communicates on a complex level with others (internally or externally) to provide, exchange, or verify information, answer inquiries, address issues, or resolve problems or complaints.  

Testifies at hearings or in court proceedings to provide information regarding policy/procedures, history, findings, or activities.  

Performs quality assurance reviews of documents prepared by others, for example, publications, assessments, reports).  

Completes referrals for conduct, as appropriate.  

Knowledge, Skills and Abilities (KSAs):

Knowledge of program regulations and procedures, and survey techniques and principles. Knowledge of acceptable professional standards of care. 

Skilled in operating personal computers and software. 

Ability to establish and maintain effective work relationships with team members and others.  

Ability to communicate orally and in writing.  

Ability to interpret policies, procedures, and regulations.  

Ability to work independently.  

Ability to exercise professional judgment and reach sound decisions.  

Ability to learn, remember, and integrate complex concepts, difficult procedures, or complicated processes.   

Ability to use the computer for writing reports. 

Ability to multitask and track multiple activities with competing priorities. 

Ability to handle situations of high stress and conflict. 

Registrations, Licensure Requirements or Certifications:

Must successfully obtain Surveyor Minimum Qualification (SMQT) within the first year of employment.  

Applicant may be a licensed nurse (LVN or RN), Social Worker (LMSW, LCSW), Registered Dietitian with valid, state-issued license.     

Licensed Vocational Nurses that apply must be licensed by the State of Texas (or a state that recognizes reciprocity through the Nurse Licensure Compact). 

Initial Screening Criteria:

A Bachelor’s degree from an accredited college or university in a human service field (including but not limited to sociology, education, social work, psychology, rehabilitation, counseling, humanities, allied health, behavioral science, early childhood intervention, and medical administration). A combination of work experience and education may substitute for a Bachelor’s degree on a year by year basis for up to four years. 

Experience in quality assurance/compliance and oversight/auditing preferred.  

Experience in conducting investigations related to quality outcomes.   

Experience in conducting investigations of abuse, neglect, or exploitation in a regulatory program.  

Additional Information:

Flexibility in work hours is required for this position. The job requires 80% travel, including statewide travel, overnight, and weekend travel. On-call duties for emergencies or high-priority situations in facilities or at providers may be required. Must have reliable transportation.

Note: This position is able to work a compressed workweek of four 10-hour days.

All applicants must pass a fingerprint criminal background check.

If you are offered and accept the position, you will not be permitted to continue employment at any HHSC regulated facilities or providers. You will be required to disclose any potential conflicts of interest, secondary employment, volunteer activities, and friends/family who own, operate, or work at regulated providers.

If you are an active or former licensed nursing facility administrator, certified nurse aide, or medication aide, hiring will be pending until professional licensing and Employee Misconduct Registry checks are completed.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work. I-9 Form - Click here to download the I-9 form.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.