Quality Compliance Advisor

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Quality Compliance Advisor 
Job Title: Program Specialist VII 
Agency: Health & Human Services Comm 
Department: Quality Management 
Posting Number: 9545 
Closing Date: 10/07/2025 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Group: TEXAS-B-25 
Salary Range: $5,797.66 - $9,508.25 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 50% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location:  
Job Location City: EL PASO 
Job Location Address: 7400 DIANA DR 
Other Locations: El Paso; Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Austin; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata 
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,8U000,OS,OSS,PERS,YN,YNS 
 
 
 

Job Description:
The Texas Health and Human Services Commission Access and Eligibility Services (AES) Quality Management department seeks a highly qualified candidate to fill the position of Program Specialist VII, Quality Compliance Advisor. This position is available statewide.

AES provides an integrated and streamlined approach to connect individuals to services and supports to reduce institutionalization, allow individuals to remain in their communities, and promote economic and personal self-sufficiency. AES is built on its core values of integrity, community, accountability, respect, and excellence. AES strives to achieve its goals of delivering best in class customer service to clients and stakeholders; strengthening program oversight, integrity, and accuracy; seeking innovative ways to streamline and improve service delivery; creating and promoting a culture of excellence; and promoting departmental efficiencies and responsible stewardship of agency resources. Our staff are well organized; able to multi-task; possess the ability to continuously learn and improve; able to thrive in a challenging, fast-paced, and evolving environment; and have excellent communication skills, a positive attitude, strong work-ethic, and a desire to help others.

The Program Specialist VII, Quality Compliance Advisor, reports directly to the Senior Advisor who reports to the Deputy Associate Commissioner (DAC) for Policy and Quality. The Quality Compliance Advisor performs highly advanced (senior level) managerial work and assists the Senior Advisor and DAC with overseeing the daily operations and activities of Quality Management. The position leads and oversees multiple quality related projects, reviews and writes reports, and serves as a subject matter expert for SNAP, TANF, Medicaid, and CHIP policies and procedures related to Quality Assurance, Quality Improvement, and Quality Control programs. Plans and manages high level projects and initiatives; oversees the development and implementation of techniques for evaluating program activities; identifies areas of needed change and makes recommendations to improve operations; facilitates communication for and between various management and field level staff and external stakeholders; coordinating and evaluating activities; represents the area at meetings, conferences, and committees and performs other duties as assigned by the Senior Advisor. Works under minimal supervision with considerable latitude for the use of initiative, independent judgment, and critical thinking.  

Essential Job Functions:
Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

EJF1. Works closely with federal, state office, and regional staff, including, but not limited to: Food and Nutrition Services, Policy and Quality DAC, Policy and Quality Associate Commissioner, Quality Improvement Support Director, Quality Assurance Field Services Director, Quality Control Director, Policy Directors, Regional Directors, Program Managers, and Service Improvement Coordinators to maintain operational standards. This position works with SNAP, TANF, CHIP, Medicaid (both Texas Works and MEPD), and Medicare Cost Savings programs. The position plans, develops, coordinates, implements, and manages projects; assigns work, researches, analyzes, evaluates, interprets and reports data to management; evaluates trends to resolve problems regarding operations or procedures; develops corrective action plans; manages workgroups, oversees work performed, and prepares project reports; directs and acts as chair of committees and workgroups. (30%)

EJF2. Prepares and approves high-quality written project updates, summaries, reports, and other documents by interpreting policies, procedures, rules, regulations, and standards related to the program; completes quality project documents; and prepares financial and budget analyses and reports. Assist management with developing and implementing effective techniques for evaluating federal required Management Evaluations Reviews, identifying the need for new reviews, and providing guidance to staff in the development and integration of new methods and procedures. (20%)

EJF3: Reviews, edits, and approves federally required state corrective action plans; reviews & makes recommendations for approval, disapproval, or modification of program improvement activities; and participates in the planning, development, and implementation of area activities. Speaks to various groups, various levels of government, and other relevant stakeholders (Food and Nutrition Services, Center for Medicaid Services); develops and maintains appropriate working relationships; works with program staff in determining trends and resolving technical problems concerned with these areas; consults with other areas as needed to resolve problems, identify needs, and discuss program effectiveness. (20%)

EJF4. Provides advanced research, analysis, and evaluation on complex program and policy issues and initiatives related to SNAP, TANF, CHIP, Medicaid (both Texas Works and MEPD), and Medicare Cost Sharing programs. Position analyzes and evaluates data and prepares clear / concise documents and reports; provides managerial consultative, technical, and analytical work on program policy to develop options for recommendations and reports related to the SNAP, TANF, CHIP, Medicaid (both Texas Works and MEPD), and Medicare Cost Savings Programs; provides advanced consultative & technical services to assess and evaluate program issues; and ensures timely and accurate completion of projects in relation to all federal/state rules and regulations. (10%)

EJF5. Represents the area to internal and external customers. Coordinates with and speaks to various groups, various levels of government, and other relevant stakeholders (Food and Nutrition Services and Center for Medicaid Services); develops and maintains appropriate working relationships; works with program staff in determining trends and resolving technical problems concerned with these areas; and consults with other areas, as needed, to resolve problems, identify needs, and discuss program effectiveness. (10%)

EJF6. Oversees workgroups and meetings related to program research, analysis of internal and external stakeholders (Food and Nutrition Services and Center for Medicaid Services) operations, and evaluation functions; contributes to or facilitates project workgroups and meetings; and provides leadership, develops teamwork approaches and the preparation of reports of findings and recommendations. (10%)

Knowledge Skills Abilities:
Knowledge of SNAP, TANF, CHIP, and Medicaid programs and policies.
Knowledge of human service programs, policies, procedures, and relevant laws.
Knowledge of local, state, and federal laws relating to the SNAP, TANF, CHIP, and Medicaid programs.
Knowledge of public administration and management techniques.
Knowledge of program planning and implementation.
Skill in project management.
Skill in building and maintaining effective working relationships.
Skill in analytical and organizational procedures / processes.
Ability to provide leadership and organizational advice.
Ability to express oneself clearly orally and in writing.
Ability to prepare concise reports.
Ability to plan, organize, assign, and monitor work.
Ability to interpret and translate state and federal regulations, and agency programs and research; explain complex ideas in understandable terms; research, prepare, and direct information effectively.
Ability to identify problems, evaluate alternatives, and implement creative solutions in highly complex environment; exercise independent judgment, set priorities, meet deadlines and adapt to shifting technical and political developments. 

Ability to analyze complex issues and develop plans for preventing problems.
Ability to plan, organize, and conduct meetings.
Ability to make public presentations and represent program to other areas.

Registration or Licensure Requirements:
None.  

Initial Selection Criteria:
A minimum of four years full-time experience working with local, state, and federal laws and regulations related to health and human services program, services, and procedures and oversight of business operations that included compliance with state and federal regulations (minimum in one of the following programs: SNAP, TANF, Medicaid, CHIP, MEPD). Experience in project/program management policies and systems to accomplish and support staff performing complex, time limited tasks. Experience developing plans for preventing / correcting problems. Experience evaluating policies and procedures and identifying areas for improvement 

A minimum of two years full-time experience performing supervisory, managerial, professional, or technical work which must include: analysis of work problems having an administrative aspect and interpretation of complex written material; or planning, organizing, and coordinating requirements for support services or program operations where a wide range of demands are involved, including interpretation of complex written material.  

Additional Information:
Applicants selected for an interview will be required to submit two professional writing samples.

This position may be filled at any HHSC office where space is available. Two positions will be filled with this posting. This position is telework eligible. Per HHS agency policy, individuals hired for this position that live within 50 miles of their Austin headquarters may be required to be in office three days a week.

Applicants selected for hire will be required to pass background and other due diligence checks.

Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.