Contract Technician

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Contract Technician 
Job Title: Contract Technician 
Agency: Health & Human Services Comm 
Department: CCS CCSC Cont Oversight Enroll 
Posting Number: 7942 
Closing Date: 02/04/2026 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Group: TEXAS-A-13 
Salary Range: $2,953.25 - $4,365.66 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 40% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: EDINBURG 
Job Location Address: 2520 S VETERANS BLVD 
Other Locations:  
MOS Codes: 3006,3044,8640,310X,36A,36B,51C,64PX,651X,6C0X1,751X,FIN10,LS,LSS,SEI16,SK,F&S 
 
 
 

  GENERAL DESCRIPTION:

Brief Job Description:

The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidates to fill the Contract Technician position with Community Services (CS), Community Care Services (CCS), Community Care Services Contracts (CCSC) Section. HHSC is driven by its mission statement “We Serve Texas.” The ideal candidate will thrive in an environment that emphasizes fidelity to our mission, collegiality to internal and external stakeholders, nurturing talent within our team, open and transparent communication, and agility to adapt quickly to challenges and changes.

This position performs (senior-level) technical administrative support and technical assistance to HHSC staff and contracted agencies requiring familiarity with laws, rules and regulations that pertain to the contracts division. May assist with monitoring reviews and/or complaint investigations by accompanying HHSC Contract Specialists to contracted agencies and/or clients’ homes. Assists Contract Specialists with preparation of material for presentation to various types of contractors. Assists unit manager in completing monthly reports, maintaining data bases and special assignments as needed. May order and maintain supplies for unit. Researches and processes contract pre-and post-monitoring activities to include verification of billings for fiscal accuracy and completeness. Produces documents utilizing software packages and prepares special routine reports as needed. Tracks and monitors assignments for analyzing and making calculations for the preparation of statistical reports. Responds to inquiries from both internal and external sources for the purpose of providing assistance to contract agency staff on eligibility, policy, documentation and billing procedures. Maintains and reviews contract file information and verifies and updates contract data included in the contract management database. Works under general supervision, with moderate latitude for the use of initiative and independent judgement. Performs other related work as assigned.

This position handles relatively complex contract administrative support and technical assistance.

ESSENTIAL JOB FUNCTIONS (EJF): 

EJF1
Maintains records, implement and evaluate filing systems or logs for effectiveness, including filing and retrieving. Tracking and monitoring assignments for analysis, calculations, and the preparation of reports. This includes monthly monitoring and complaint activity reports and quarterly contract management reports. Provides information regarding policies, procedures, rules, regulations, and standards to others such as staff, applicants, contractors, individuals, vendors, stakeholders, and public officials. May gather statistical information and compile reports and charts reflecting the status of the contract activity.
(Percentage of Time Spent on Tasks = 15%)

EJF2
Assists contract management staff with all contract monitoring review activities. Participates as part of the monitoring review team under the direction of the lead monitor. Performs additional tasks and assignments as necessary and upon the request of unit manager. May provide assistance with new provider orientation and sending requested contract application packets.
(Percentage of Time Spent on Tasks = 15%)

EJF3
Performs technical support for work assigned such as drafting correspondence/documents, maintaining schedules and preparing pre-monitoring and post contract monitoring activities. Distribute job assignments and work to contract specialists. Sends notifications to contractor advising them of monitoring visits. Performs technical support for work assigned and schedules and assists with pre-monitoring and post monitoring contract activities.
(Percentage of Time Spent on Tasks = 50%)

EJF4
Accesses and gathers information from various HHSC databases such as SASO, COGNOS, Provider On Line, Provider Support Windows, SCOR, and Electronic Visit Verification system.
(Percentage of Time Spent on Tasks = 10%)

EJF5
Communicates effectively with others (internally and externally) to provide, exchange, or verify information, answer inquiries, address issues, and resolve problems. This includes identifying billing payment problems and resolving the problems via extensive billing and payment research which includes contact with program and agency staff. Completes additional tasks, projects, or assignments upon request of the unit manager or other staff. Must also perform other duties as assigned and necessary.
(Percentage of Time Spent on Tasks = 10%)

LICENSURE, CERTIFICATION, OR REGISTRATION REQUIRED:

Certified Texas Contract Manager (CTCM). Certification completion required between sixth (6th) and twelfth (12th) month of employment.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED: 

Knowledge of community care services programs, policies, rules and regulations.

Skill in managing multiple priorities and projects and meeting tight deadlines. Skill in communicating effectively both verbally and in writing. Skill in formulating written communication for various audiences. Skill in the use of a computer and applicable software.

Ability to collect, analyze, and interpret technical information; to make arithmetical computations and tabulations; to identify problems and plan corrective actions; to prepare and submit reports; to derive information from observations and interviews; to understand and follow instructions Ability to develop and maintain document tracking and filing system manually and with a computer. Ability to effectively communicate orally and in writing. Ability to provide guidance to others and to work in a team environment.

Assessment’s name in CAPPS is CCSC - CT

Initial Selection Criteria:
High School diploma or GED. Experience in performing data entry using Microsoft Word and Excel. Experience in interpreting policies, rules and regulations of State and/or Federal laws. Experience in proofreading and editing forms, memos, correspondence, and other documents. Experience in making decisions based upon interpretation of federal and state laws. Experience in HHSC Community Care Services preferred. Experience in contract management and monitoring preferred.

Additional Information:
This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business need. Contract technician duties will require extensive travel and some overnight travel. Employees must have a valid driver license to perform duties.

In compliance with the American Disability Act (ADA), HHS agencies will provide reasonable accommodations during the hiring process and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodations to participate in the interview process, please notify the person scheduling the interview.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.