Community Care Worker IV

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Community Care Worker IV 
Job Title: Community Care Worker IV 
Agency: Health & Human Services Comm 
Department: CCSE Region 11 Eligibility Det 
Posting Number: 9462 
Closing Date: 12/21/2025 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Group: TEXAS-B-14 
Salary Range: $3,095.33 - $4,594.50 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Not Eligible for Telework 
Travel: Up to 65% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: EDINBURG 
Job Location Address: 2520 N CLOSNER BLVD 
Other Locations:  
MOS Codes: 42SX,4C0X1 
 
 
 

Community Care Worker IV - Job Description

Job Description

Community Care Worker IV - Serves as an advanced worker in a field unit providing direct delivery and contract services to Texans in need Community Care Services. Work involves conducting home visits, interviewing individuals who are older or have a disability, documenting information, determining need for services and developing service plans; verifying data, explaining program benefits and requirements, referring individuals for appropriate services, and assuring authorizations are registered in automated systems. Authorizes and monitors Community Care Services Eligibility (CCSE) services to determine if services are meeting the individual's needs. Additional duties may include serving as acting supervisor in the absence of the unit supervisor, reading cases, providing assistance and policy interpretation for other staff, training new workers or completing special reports. Work includes operating a computer. May work on special projects for the region. Maintains a positive and productive attitude while working in a fast-paced environment. 

Essential Job Functions

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Be familiar with and follow all HHS policies and procedures relating to job performance and work rules.

• Authorizes and monitors CCSE program services. (20%)
• Determines eligibility for CCSE program services. (15%)
• Provides policy and procedural guidance to staff to include training and/or mentoring. (15%)
• Documents information manually and into multiple automated systems. (10%)
• Verifies case information utilizing multiple automated systems. (10%)
• Completes special assignments and/or reports. (10%)
• Assists the Supervisor in Unit administration. (10%)
• Refers individuals to other programs and/or agencies.  (5%)
• Reviews and responds to legislative and non-legislative inquiries. (5%)

Registrations, Licensure Requirements or Certifications

Current Valid Driver’s License.

Knowledge Skills Abilities

• Knowledge of gerontology, the dynamics of the aging process, and special problems of Long-Term Care Services individuals.
• Knowledge of interviewing techniques to obtain personal information, make inquiries and resolve conflicting statements.
• Ability to effectively communicate orally and in writing.
• Knowledge of the English language such as vocabulary, grammar and organization of expression, composing correspondence, and reporting casework.
• Ability to listen to individuals, exploring and reflecting feelings, and present relevant alternatives describing fees, bills and consequences of choices.
• Ability to complete work within required timeframes.
• Ability to appraise living conditions, including physical and emotional environment.
• Ability to establish priorities according to relative importance and deadlines, set goals and manage time efficiently.
• Ability to monitor unit operations.
• Ability to observe employee performance and record observations.
• Ability to establish rapport with individuals receiving services, co-workers, contract agency staff, and staff from other federal or state agencies.
• Ability to communicate with community members to request assistance for individuals, promote support for the individual or coordinate resources and programs.
• Ability to read cases effectively and accurately.
• Ability to communicate policies and procedures to staff.
• Ability to operate computer and general office equipment.
• Knowledge of resources that serve individuals who are older or have a disability. 

Initial Screening Criteria

• Prefer minimum one year of current experience as a CCSE case manager in Region 11.
• Prefer at least two years’ experience with Community Care Services.
• Prefer three years’ experience as a CCSE case manager.
• Must be able to travel a minimum of 65% 
• Excellent written communications as observed by detail and completeness of information provided on the state application
• Prefer experience mentoring others
• Prefer experience serving as acting supervisor in the unit supervisor's absence

Additional Information

Must have reliable transportation. Must be able to attend training which may require overnight stay.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.