Civil Rights Specialist IV

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Civil Rights Specialist IV 
Job Title: Program Specialist IV 
Agency: Health & Human Services Comm 
Department: CIVIL RIGHTS 
Posting Number: 8258 
Closing Date: 09/01/2025 
Posting Audience: Internal and External 
Occupational Category: Legal 
Salary Group: TEXAS-B-20 
Salary Range: $4,263.16 - $5,521.16 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Not Eligible for Telework 
Travel: Up to 20% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: EDINBURG 
Job Location Address: 2520 S VETERANS BLVD 
Other Locations: Austin; Edinburg; Grand Prairie; Houston; San Antonio 
MOS Codes: 16GX,60C0,611X,612X,63G0,641X,712X,86M0,86P0,88A0,88B0,8U000,OS,OSS,PERS,YN,YNS 
 
 
 

Brief Job Description

The CRS IV performs highly complex (senior level) consultative services and technical assistance work relating to the Civil Rights Act of 1964, TITLE VI compliance in programs and services. The CRS is responsible for coordinating with agencies and programs in the development of policies, guidelines, and procedures related to civil rights compliance; participating in the planning, development, implementation, and evaluation of HHS civil rights programs; conducting discrimination complaint investigations, providing consultative services and technical assistance to HHS staff, governmental agencies, community organizations, clients, and the general public. This position includes analyzing data and preparing reports of compliance reviews of HHS facilities; and assisting in researching, analyzing, and developing action plans for improvement or initiation of new programs to ensure adherence to federal and state civil rights requirements.

The CRS IV  participates in preparation of internal reports and management reports; recommends appropriate changes; and prepares written project updates, executive summaries, administrative reports, and policies and procedures.   Works under limited supervision, with moderate latitude for the use of initiative and independent judgment.

Essential Job Function

EJF #1:  Coordinates policies, procedures, and guidelines related to civil rights compliance and service delivery in HHS programs; develops effective techniques, conducts discrimination complaints investigations, including conducting intake interviews, within required timeframes and in accordance with the Civil Rights Procedure Guide; 40% 

EJF #2:  Conducts surveys, interviews and reviews in order to evaluate compliance with civil rights requirements; collects data, organizes and analyzes operations and reviews reports, recommendations, and justifications; prepares compliance review reports based on interview responses and data; and provides guidance to staff in the development and integration of new methods and procedures. Assists in analyzing programs to develop an action plan for improvement or initiation of new programs; and works with other civil rights staff in determining trends and resolving technical problems 30%

EJF #3: Provides consultative services and technical assistance to programs regarding services related to civil rights issues;  provides assistance to plan and implement effective civil rights requirements; prepares training materials and presents training to HHS staff; and prepares regular and special reports for the civil right management team. 20% 

EJF #4: Participates in the maintenance of civil rights policies, procedures, standards and manuals in accordance with CRO objectives and goals; researches and identifies opportunity to increase the effectiveness of current procedures and streamline process to improve efficiency; participates in specific projects being developed; maintains and applies knowledge of civil rights laws, rules, and regulations, as well as legal developments; and provides consultative services and technical assistance necessary to plan and implement effective civil rights programs including other duties as assigned. 10%   

Knowledge, Skills, and Ablities (KSAs)

Knowledge of HHS programs, policies, functions and objectives. 
Knowledge of causes and effects of discriminatory practices. 
Knowledge of and ability to interpret applicable federal and state laws pertaining to civil rights, especially Titles VI of the Civil Rights Act of 1964, Section 504 of the Rehabilitation Act of 1973, the Americans with Disabilities Act of 1990, and related executive orders and federal guidelines. 
Skill in investigative methods. 
Skill in gathering and organizing information and in summarizing facts logically and persuasively. 
Skill in presenting ideas and information. 
Skill in human relations and counseling. 
Skill in planning and coordinating activities or tasks. 
Skill in problem solving and conflict resolution. 
Skill and ability to develop and evaluate policies and procedures. 
Skills in counseling and ability to relate to employees at all levels. 
Skill in the use of personal computer and software, including word processing programs. 

Ability to effectively communicate orally and in writing with clients and stakeholders. 
Ability to research, organize, correlate, and analyze information to substantiate hypotheses or findings; to devise solutions to problems; to prepare concise reports; to develop evaluation policies and procedures; and to assign the work of others. 

Restration, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

One Year Experience in civil rights or related field.

Graduation from an accredited four-year college or university.

Experience in investigating complaints, investigative methodologies.

Experience in conducting FNS compliance reviews (preferred).

Experience in problem solving, mediation, and conflict resolution.

Additional Information:

Experience and education may be substituted for one another.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework. Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business need.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.