Network Specialist II

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Network Specialist II 
Job Title: Network Specialist II 
Agency: Health & Human Services Comm 
Department: Hlth & Specialty Care Sys SSLC 
Posting Number: 9307 
Closing Date: 10/06/2025 
Posting Audience: Internal and External 
Occupational Category: Computer and Mathematical 
Salary Group: TEXAS-B-19 
Salary Range: $4,020.33 - $4,571.00 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Not Eligible for Telework 
Travel: Up to 25% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location: Denton State Supported Living Center 
Job Location City: DENTON 
Job Location Address: 3980 STATE SCHOOL RD 
Other Locations: Denton 
MOS Codes: 0605,0620,0630,0631,0639,0670,0699,0784,1721,1723,1799,2611,2659,5974,6694,17C,17C0,17DX,17S,17SX 
181X,182X,18E,1B4X1,1D7X1,1D7X3,1N2X1,255A,255N,255S,255Z,25B,25D,25H,25U,25X,26A,26B,26Z,35T,514A 
5COX1D,5C0X1N,5C0X1S,681X,682X,781X,782X,CTI,CTM,CTT,CWT,CYB10,CYB11,ET,ISM,IT,ITS 
 

Brief Job Description:

The SSLC LAN Support Specialist is selected by and accountable to the State Supported Living Center (SSLC) IT Site Supervisor, with approval by the East/West Area Information Technology (IT) Manager and Director of ITCSS Health and Specialty Care System for the State Supported Living Centers (CSS). This position reports to the SSLC East/West Area IT Manager through the SSLC IT Site Supervisor.

Responsible for providing moderately technical and complex analysis, support, problem resolution and other activities for infrastructure operations support, including network and desktop systems support at the CSS SSLCs. Works in a fast-paced, customer service-based environment so that all requested activities, changes, and enhancements are implemented as approved and scheduled.

Monitors, tracks, and addresses system automation related incidents and changes using the Information Technology Service Management (ITSM) application.  Performs installations, tests, and troubleshoots hardware, software, and related automation equipment. 

Coordinates with other CSS teams including HHS Domain Administrators, Voice over Internet Protocol (VoIP) Administrator, Applications Management (AM), Information Security Office (ISO), IT Business Operations (ITBO) as well as business customers to accomplish work. Collaborates with the PMO and other areas as needed to develop viable Transition to Maintenance Plans or Checklists for all infrastructure-related projects and scheduled configuration changes.

Establishes relationships with other Health and Human Services System (HHSS) agency IT staff to participate in information technology planning and projects that cross agency lines.  Participate in workgroups to assist in developing standard policies and procedures.   Develop and/or recommend standards and improved procedures for technical initiatives and workflow, including estimating resource requirements and analyzing infrastructure impacts.

The SSLC LAN Support Specialist may spend 25% of their time traveling among the 12 SSLCs to assist with CSS support responsibilities as approved by the SSLC East/West Area IT Manager. May be requested to provide support, either remotely or onsite, to any of the 12 SSLC locations in Abilene, Austin, Brenham, Corpus Christi, Denton, El Paso, Lubbock, Lufkin, Mexia, Richmond, San Angelo, or San Antonio.

Required to carry a state provided Cellphone 24x7 and may be called upon to work outside of normal business hours to sustain operations or complete urgent assignments.

Works under moderate supervision with limited latitude for use of initiative and independent judgment.

Maintains a reliable, predictable work schedule.  May serve as backup to SSLC IT Site Supervisor. Performs other duties as assigned to maintain IT operations. 

Essential Job Functions (EJFs):

1. Complete assigned Help Desk Calls, IT Customer Requests, or other assignments approved by the SSLC Site Supervisor, East/West IT Manager, or ITCSS Director in accordance with IT goals, objectives, and standards. (30%)

2. Completes assignments, monitor infrastructure, and keep Site Supervisor informed of infrastructure issues so that infrastructure is available at least 98% of the time, service level agreements with customers are met, and team members work on approved assignments. (25%)

3. Monitor, evaluate, and recommend improvements to HHS hardware, software and network. (20%)

4. Serve as SME on approved Infrastructure Projects in accordance with Scalable Software/System Development Life Cycle (SDLC). (5%)

5. Comply with all Federal, State, and agency laws, rules, policies, and procedures including IT Handbook and Standard Operating Procedures (SOPs) that govern HHS IT. (5%)

6. Contribute to teamwork and unit harmony. (5%)

7. Promote an image of IT excellence and communicate effectively. (5%)

8. Completes Required Training prior to due date. (5%)

Knowledge, Skills, and Abilities (KSAs)

1. Knowledge of laws, rules, and regulations relevant to information technology in Texas.
2. Knowledge of the limitations and capabilities of automated systems.
3. Knowledge of the Texas Project Delivery Framework.
4. Knowledge of the principles and practices of public administration and management.
5. Knowledge of Local Area Network (LAN) and Wide Area Network (WAN) technologies.
6. Knowledge of Voice, VoIP, voice mail and mobile device technologies.
7. Knowledge of server and operating system technologies, particularly Windows.
8. Knowledge of network and server monitoring technologies.
9. Knowledge of security standards applicable to infrastructure operations.
10. Skill communicating both verbally and in writing with varied levels of staff to develop positive effective working relationships and establish credibility, trust and confidence.
11.  Skill analyzing work related problems, drawing conclusions, and devising innovative solutions.
12. Ability to prepare concise, reliable, accurate reports for executive level management.
13. Ability to keep up to date on technical developments in the industry.
14. Ability to manage one’s own workload.
15. Ability to promote teamwork, unit harmony, and the highest ethical standards.
16. Ability to self evaluate and continuously improve one’s own knowledge, skills, and abilities.
17. Ability to use Microsoft Office suite including Excel, Internet Explorer, Outlook, PowerPoint, Word, and/or Visio.
18. Ability to test and implement and/or oversee fixes and/or upgrades on independent and interdependent infrastructure components, environments, and systems.
19. Ability to accept suggestions for improvement and take steps to continuously improve one’s own performance and conduct.
20. Ability to use Dell or IBM personal computers and laptops released by manufacturers within the last four years.
21. Ability to work under pressure and successfully manage multiple overlapping deadlines.
22. Ability to produce accurate, high-quality results.

Registrations, Licensure Requirements or Certifications:

Completion of CompTIA A+ training required within first year of employment.

Initial Screening Criteria:

Two years experience in the Information Technology field, particularly in maintaining critical customer support services in a local or wide area network is required. Education from an accredited college or university with major course work in computer science, computer information systems, management information systems, or related field may be considered as a substitution for work experience on a year-for-year basis.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.