Inspector - License & Cert

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Brief Job Description:

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

Inspector V – Starting Market Rate Salary $60,431.88

In this front-line field position, the Inspector V investigates reports of abuse, neglect, and exploitation of adults and children with mental illness or intellectual, developmental, and physical disabilities in State Hospitals, Managed Care, and Community Intellectual and Developmental Disability (IDD) services. Investigations occur in various settings such as facilities and private residences. Investigations are completed in accordance with Texas Administrative Code and Provider Investigations policy. Occasionally might need to testify at hearings or in court proceedings to provide information regarding policy/procedures, history, findings, or activities.

Essential Job Functions (EJFs):

• Conducts interviews concerning the allegation of abuse, neglect, or exploitation.
• Collects evidence pertinent to the investigation.
• Uses critical thinking and sound judgment to analyze evidence related to the allegation.
• Writes reports summarizing the facts obtained during the investigations as to whether abuse, neglect, or exploitation occurred.
• Communicates professionally and appropriately via all communication mediums.
• Promotes and demonstrates appropriate respect for cultural diversity.
• Behaves ethically and adheres to HHSC Standards of Conduct.
• Participates in case conferences and meetings with supervisors and peers regarding case progress and disposition.
• Participates in continuous training.
• Attends work regularly in accordance with agency leave policy.
• Works occasionally outside of traditional working hours (8 am – 5 pm), which may include evening hours, weekends, and holidays, as required for case-related functions, on-call duties, and/or as required by management.
• Travels using a personal vehicle and/or rental car in accordance with state travel policy. Travel reimbursement provided.
• Performs other duties as assigned and required to maintain unit operations.

Knowledge, Skills and Abilities (KSAs):

• Knowledge of Provider Investigations agency policies, procedures, and standards.
• Knowledge of Texas laws relating to Provider Investigations and protective services.
• Knowledge of the population Provider Investigations serves adults and children with mental health issues and intellectual, developmental, and physical disabilities.
• Knowledge of crisis intervention techniques and skills.
• Knowledge of differing cultures/ethnic groups and values.

• Skill in establishing and maintaining effective working relationships.
• Skill in effective verbal and written communication.

• Ability to work in a potentially emotion-filled environment.
• Ability to operate a computer, tablet, laptop device, smartphone, and various software packages, including Microsoft Office.
• Ability to operate standard office equipment, including fax and copy machines.
• Ability to conduct interviews in various locations, including private residences, day habilitation facilities, group homes, and state-operated facilities.
• Ability to work in environments where violent and dangerous individuals may be present.

Registrations, Licensure Requirements or Certifications:

Valid driver’s license

Initial Screening Criteria:

Experience interacting with or communicating with members of the public, in person or by phone.

At minimum, the applicant must have 60 hours of college credits from an accredited college or university.

Four year degree from an accredited college or university, preferred.

Experience conducting investigations preferred.

Experience working with individuals with mental illness, intellectual or developmental disabilities, or physical disabilities preferred.

Additional Information:

All applicants must pass a fingerprint criminal background check.

Flexibility in work hours is required for this position. The job requires 80% travel, with most travel during the day. However, some overnight and weekend travel is required, as well as occasional on-call duties for emergencies or high-priority situations with program providers. Must have reliable transportation.

This position requires using the applicant's motor vehicle to complete job functions. Applicants for this position must have a reliable motor vehicle and a valid Texas driver's license appropriate for the car and passenger or cargo load. Applicants must provide proof of insurance and license.

Newly-hired HHS employees in eligible positions will be assigned an HHS cellular phone and tablet. This position requires travel to and from interviews. This requires working independently while maintaining responsiveness to supervision and assigned units.

Factors such as education and experience may be considered when establishing the starting salary; however, the starting salary for this position may not exceed the maximum of the pay group. Experience as a Certified Peace Officer, Law Enforcement, Military Investigations, or Military Police may provide helpful skills in this position.

Note: This position is able to work a compressed workweek with options Monday-Thursday, Tuesday-Friday, and Friday-Monday, 10-hour days.

If you are an active or former licensed nursing facility administrator, certified nurse aide, or medication aide, hiring will be pending until professional licensing and Employee Misconduct Registry checks are completed.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.  I-9 Form - Click here to download the I-9 form.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the online application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need an accommodation to participate in the interview process, please notify the person scheduling the interview.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form