Inspector IV - Client Injury

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Brief Job Description:

Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence. 

The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus-based direct services and supports at 13 centers located throughout the state. Learn About Our State Supported Living Centers

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

The Inspector IV reports to the Director of Risk Management / Safety & Investigating. The Inspector IV conducts audits of the facility‘s service delivery system to determine compliance with applicable standards, laws, policies and procedures. The Inspector IV performs quality improvement activities to assist in the facility in achieving and maintaining compliance with ICF standards. Audit and quality improvement activities include planning, coordination, implementation, and evaluation of program areas. Other responsibilities include conducting internal program audits and reviews; coordinating activities for external audits and surveys; preparing detailed reports of findings with recommendations; developing and implementing plans of correction; providing consultation and staff training; completing record audits; and preparing reports as required by the Health and Human Services Commission (HHSC). The Inspector IV conducts follow up on recommendations from incident investigations as requested. Work schedule may vary in order to complete audits, surveys, and special projects. 

Essential Job Functions (EJFs):

Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.

Conducts surveys, audits, and reviews to determine the facility’s compliance with certification requirements, standards, laws, rules, policies, and procedures.

Prepares written reports detailing the findings and recommendations of surveys, audits, and reviews.

Coordinates activities related to surveys by HHSC for recertification, incidents, and complaints, including collecting data and disseminating information before surveys and assisting surveyors/auditors during the survey process.

Participates as a team member in the development and implementation of plans of corrections following surveys, audits and reviews.

Coordinates data collection, audits, and analysis to prepare reports as required by HHSC (Critical Incident Reporting System, Governing Body, Medicare B, Facility Support Performance Indicators, Management Plan and facility self-assessments).

Writes or participates in writing policies and procedures.

Provides consultation/interpretation of rules and standards for use in program planning and evaluation.

Regularly reviews OPM and POR manuals for compliance with applicable laws, regulations, and other policies. Policies and procedures are revised as needed.

Develops instructional materials and conducts staff training.

Facilitates meetings on a regular basis and participates in resident programming/facility committees.

Coordinates non-consensus resolution by serving as coordinator for Administrative Review Teams and preparing written reports detailing the outcome of the team meetings.

Performs related tasks as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Knowledge, Skills and Abilities (KSAs):

• Experience in a human services field.
• Ability to perform complex audits related to programs and inspections in a residential service setting.
• Skill in presenting program information in a clear and concise manner, both orally and in writing
• Knowledge of state and federal standards, laws and regulations pertinent to the facility, including ICF/IDD standards and the Texas Administrative Code (TAC), HHSC rules and regulations, or the ability to develop this knowledge.
• Knowledge of the individual habilitation plan including active treatment, interdisciplinary team process, health and safety issues.
• Knowledge of incident management processes.
• Ability to analyze information, identify problems in programming areas and recommend corrective actions.
• Ability to identify successful implementation and completion of actions recommended in incident investigations.
• Ability to write or participate in writing policies and procedures.
• Ability to provide effective oversight of staff activities.
• Ability to communicate effectively to provide program consultation and conduct training sessions.
• Ability to use job related computer programs effectively.
• Extensive knowledge and ability to train staff.
• Ability to facilitate meetings.
• Ability to manage time, resources, and workload independently and efficiently.
• Ability to be flexible and independent in responding to departmental needs and the ability to adapt to policies and procedures related.

Registrations, Licensure Requirements or Certifications:

None. 

Initial Screening Criteria:

Bachelor’s degree from an accredited college or university, preferred; and

Experience working with individuals with intellectual and developmental disabilities or experience in performing compliance reviews, surveys, inspections, or audits.

Additional Information:

Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aide, Medication Aide and Employee Misconduct and HHS List of Excluded Individuals/Entities (LEIE).

Males between the ages of 18 – 25 must be registered with the Selective Service.

All State Supported Living Center Employees are subject to Random Drug Testing.

Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours. Must be willing to work weekends and holidays.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.