Custodial Manager II

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Brief Job Description:

Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence. 

The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus-based direct services and supports at 13 centers located throughout the state. Learn About Our State Supported Living Centers

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

Custodial Manager II performs complex (journey-level) custodial supervising work. The Custodial Manager II provides direct supervision and training for Custodians. Performs Quality Control of housekeeping services to buildings, checks for appropriate use and storage of cleaning chemicals and equipment. Immediately reports unsafe conditions to the proper person, prepares reports of work activities, organizes job tasks and independently provides solutions to problems. Performs administrative and management tasks including assigning, approving, and managing employee schedules, leave requests, performance management, including hiring for department vacancies and assisting with employees exiting the agency and involuntary separations when required. Helps develop employees in preparing and assuming leadership positions within the department. Inventories supplies and ensures assigned staff have appropriate stock of tools and equipment necessary to perform their duties. Provides excellent customer service through daily, weekly and monthly unit inspections and periodic survey of customer satisfaction. Works under general supervision, with moderate latitude for the use of initiative and independent judgement and discretion.

Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Essential Job Functions (EJFs):

Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.

Performs routine and ad hoc Quality Control inspections of all units to ensure the facility meets all standards for cleanliness, safety, infection control, and sanitation standards as prescribed by accrediting agencies. Corrects deficiencies on the spot and provides real time employee feedback to prevent repeat occurrences.

Prepares reports of subordinate work activities, organizes job tasks and independently provides solutions to problems. Seeks guidance from Subject Matter Experts (SMEs) when issues are identified outside the scope of Environmental Services (EVS) expertise and/or experience (e.g. routine and/or ad hoc facility maintenance issues).

Drives employee engagement though effective supervision and management of subordinate staff. Provides timely employee performance feedback, encourages professional growth through effective on-the-job training and educates staff on industry best practices. Documents both positive and substandard performance/ behavioral issues to ensure the fair and equitable application of employee rewards and recognition. When appropriate, takes corrective action for unacceptable performance/behavior. Judiciously exercises hiring and firing authority within parameters of state and federal labor laws.

Minimizes dependence on compensatory and overtime hours by effectively assigning and distributing workload. Deploys personnel based on facility needs, exercising judicious employee leave management. Fills existing vacancies in a timely manner to minimize dependence on compensatory and overtime hours.

Ensures adequate cleaning supply inventory is maintained so that staff have the tools and equipment necessary to perform their duties. Orders and purchases par-level cleaning supplies and equipment. Ensures subordinates perform manufacturer's recommended preventive maintenance on assigned EVS equipment. Ensures chemicals are stored according to manufacturer's recommendations and that Safety Data Sheets (SDS sheets) are available.

Develops, interprets, and implements standard operating procedures for custodial work, to include applicable differentiation for the various resident populations.

Assumes department operational responsibilities and represents the department on various collaborative committees such as the Quality Assurance/Quality Improvement (QAQI), Accident Review Board, and ad hoc Executive Committee assignments.

Utilizes effective and clear communication skills to ensure the upward, downward, and lateral flow of information necessary to a large organization of diverse disciplines. Assists subordinate staff with administrative tasks such as CAPPS and MS Office applications.

Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Knowledge, Skills and Abilities (KSAs):

Knowledge of housekeeping services, procedures, chemical usage and equipment

Knowledge of cleaning techniques and procedures of inventory control principles and methods

Excellent communication and leadership skills

Interpersonal skills for positive interaction with staff and to provide good customer service.

Skills in the use of custodial materials and chemicals: in the operation of vacuum cleaners, buffers, wet and dry pick-up, carpet shampooers and related custodial equipment

Ability to lead a housekeeping crew.

Ability to supervise and train a group of employees.

Ability to prioritize job tasks.

Ability to stand and walk for extended periods of time.

Ability to communicate both orally and writing.

Ability to perform administrative duties.

Ability to assist in scheduling and completing special projects.

Registrations, Licensure Requirements or Certifications:

None

Initial Screening Criteria:

Performs complex (journey-level) custodial supervisory work. Work involves supervising custodial staff, preparing reports of work activities, and conducting inspections of buildings and facilities. Supervises the work of others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

Additional Information:

Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aide, Medication Aide and Employee Misconduct and HHS List of Excluded Individuals/ Entities (LEIE).

Males between the ages of 18 – 25 must be registered with the Selective Service.

All State Supported Living Center Employees are subject to Random Drug Testing.

Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours. Must be willing to work weekends and holidays.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.