Staff Development & Retention Specialist

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Staff Development & Retention Specialist 
Job Title: Staff Services Officer IV 
Agency: Health & Human Services Comm 
Department: Switchboard 
Posting Number: 9734 
Closing Date: 10/13/2025 
Posting Audience: Internal and External 
Occupational Category: Office and Administrative Support 
Salary Group: TEXAS-B-20 
Salary Range: $4,263.16 - $6,779.25 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework:  
Travel: Up to 10% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: DALLAS 
Job Location Address: 4855 HARRY HINES BLVD 
Other Locations:  
MOS Codes: 0102,0111,0147,0160,0161,0170,0171,0430,0431,0491,2102,3152,4801,4802,4803,4804,4810,4821,6607,8411 
8412,8840,8862,120X,16GX,20C0,2G0X1,30C0,36A,36B,38FX,3F0X1,3F1X1,420A,42A,42B,42H,4A1X1,51C,60C0 
63A,63AX,63G0,63S0,641X,70C,70F,89A,8A200,8U000,90A,920A,920B,92A,92Z,FIN10,F&S,LS,LSS,PERS,PS,SEI11 
SEI15,SK,WEPS,YN,YNS 

Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people’s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of teamwork? HSCS is dedicated to building an atmosphere where employees feel valued and supported while providing specialized care for Texans in need. HSCS is comprised of nine psychiatric hospitals, one youth residential treatment facility, and thirteen state supported living centers. The psychiatric hospitals are a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission. They provide state-of-the-art treatment that is recovery-oriented and science-based. If providing hope and healing through compassionate, innovative, and individualized care interests you, we welcome your application for the position below.

The Staff Development and Retention Specialist (SDRS) reports to the State Hospital Superintendent and performs highly complex work designed to enhance staff competency, job satisfaction and an inclusive and positive workplace culture to improve retention and succession planning. This person should be outgoing and optimistic, participating in job fairs/hiring events and community activities as a hospital ambassador. Assists with job interviews when needed. Coordinates and collaborates with local supervisors, Competency and Training Development (CTD) staff and State Hospitals Central Administration leadership to design and implement a robust onboarding and competency development process for all newly hired staff at the State Hospitals as a supplement to the standardized new employee orientation (NEO) process, with a focus on Psychiatric Nursing Assistants (PNAs). Ensures the employee onboarding process is welcoming, thorough, consistent and incorporates the State Hospital and HHSC mission and vision. Ensures all newly hired staff are familiar with the complete operation of the hospital, layout of the physical location, and are provided an introduction of key leadership within the hospital. Develops professional working relationships with newly hired staff to foster their sense of belonging and connectedness. Coordinates and collaborates with designated staff members to conduct surveys related to employee satisfaction of new hire training, supervisor engagement, and other aspects of the facility onboarding process. Works with State Hospital leadership to improve overall satisfaction and retention of all staff. Provides recommendations to State Hospital leadership based upon survey results and interactions with staff. Builds employee networks and engagement committees. Serves on assigned committees and attends management team meetings. Supports Superintendent in times of Executive Assistant absence. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment.

Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Essential Job Functions (EJFs):

Attends work on a regular basis and may be asked to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.

Serves as state hospital ambassador to recruit staff and promote the hospital by participating in job fairs/hiring events and community activities. Takes initiative to find new ways to enhance job pools for all types of staff positions. Assists hiring managers with interviews when needed. Serves on staff recognition and retention committees at the local and state level.

Establishes, maintains and coordinates a robust teambuilding program as part of the new employee onboarding process. Connects employees with a job coach, mentor and/or other tenured staff person to build positive workplace relationships and sense of belonging. Emphasizes and models the agency mission and vision. Surveys, and oversees others to survey, newly hired staff at 30-, 60-, 90- and 180 days to check in on their experiences using a semi-structured interview tool. Records and reports this information to the hospital Superintendent with recommendation on how to make improvements based upon the feedback received and to recognize best practices. Takes initiative to solve identified problems.

Collaborates with subject matter experts and Competency, Training and Development (CTD) staff in the development, delivery, and evaluation of training programs. Shares information identifies concerns and trends and recommends improvements to enhance content development and delivery.

Collaborates with supervisory staff and leadership on the progress of newly hired staff for the first twelve months of employment. Maintains a formalized record keeping methodology for new hire records and documentation in accordance with the agency’s records retention schedule and provides accurate documentation.

Provides routine feedback to newly hired staff to enhance their professional growth in a positive regard and rectifying any performance deficiencies in a timely manner. Utilizes and models’ positive reinforcement to change behavior while teaching or coaching staff to help build positive relationships. Praises good performance and improvements during learning, encourages, recognizes effort, supports supervisory staff to enhance recognition of skill development, and encourages peers to reinforce one another’s skills.

Observes new hire classroom training annually to assess any correlation of material in classroom modules with the transfer of learning and identifies any needed changes to modules and curriculum to enhance the effectiveness of the overall training program. Works with CTD to enhance classroom training to ensure content aligns with operational practices.

Works with State Hospital leadership to provide ongoing departmental meetings, and facility wide meetings as warranted. Serves on any workgroups and committees as designated by the hospital Superintendent. Supports the superintendent in times of absence of Executive Assistant.

Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Knowledge, Skills and Abilities (KSAs):

Knowledge of all Microsoft Outlook modules to include email, scheduling appointments, Word, Excel, PowerPoint, SharePoint and Teams.

Knowledge of training procedures/techniques effective with adult learners, or ability to quickly gain this knowledge.

Skill in establishing and maintaining effective working relationships.

Excellent interpersonal and communication skills (both oral and written) with people with diverse backgrounds at all levels of the organization.

Skill in training and coaching others to perform job duties.

Skill in communicating rules to others.

Skill in defusing potentially difficult situations.

Skill in monitoring and assessing situations and determining appropriate response.

Skill in continuous process improvement.

Ability to assist in evaluating, developing, and revising classroom training programs.

Ability to work both within a team environment and independently.

Ability to demonstrate good judgment and serve as a model for others in demonstrating the mission and values of HHSC.

Ability to convey a welcoming and inclusive work environment and to spread good cheer.

Ability to teach and demonstrate skills related to assigned courses.

Ability to display a diplomatic demeanor and to effectively resolve conflict.

Ability to gather, organize and analyze data and enter information into databases.

Ability to express ideas verbally in a clear and orderly fashion.

Ability to establish and maintain rapport with co-workers and individuals served.

Ability to maintain flexibility in work schedule.

Ability to drive a state vehicle.

Registrations, Licensure Requirements or Certifications:

Must possess a valid Texas driver license or obtain it no later than 90 days after hire date to drive a state vehicle. Applicants with an out-of-state driver license must provide an original certified driving record from the state of driving licensure. Eligible driving record required based on HHSC Fleet Management policy.

Initial Screening Criteria:

At least three (3) years of experience in recruiting/retention or staff development projects.

Three (3) years of experience in a lead role or providing training/guidance to others.

Graduation from an accredited college with a bachelor’s degree (preferred).

Additional Information:

Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aid, Medication Aide and Employee Misconduct, List of Excluded Individuals/Entities (LEIE). Males between the ages of 18-25 must be registered with the Selective Service.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility. Waco Center for Youth applicants must be 21 years of age.

Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours.

Compliance with HHSC immunization policy and state hospital operating procedures related to immunizations is required. According to the Centers for Disease Control and Prevention, healthcare workers are at significant risk for acquiring or transmitting hepatitis B, measles, mumps, rubella, varicella (chicken pox), tetanus, diphtheria, pertussis (whooping cough), and influenza. All these diseases are vaccine preventable. Vaccines may be provided. As a result, state hospital policy requires employees be vaccinated according to their level of contact with individuals. In the event you choose to not be immunized for the influenza virus, you may be required to wear a mask and take other protective measures.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.