Inspector V Surveyor

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

Long-term Care Surveyor (Long-term Care Regulation)

Inspector V – Starting Market Rate Salary $60,431.88

As part of a collaborative team of public servants, a surveyor protects individuals’ health and safety by conducting on-site residential surveys, monitoring, and investigations of Home and Community-Based Services (HCS) Medicaid program providers to assess their compliance with state and federal laws and rules. These include investigations into allegations of abuse, neglect, and exploitation. This position offers a competitive starting salary; excellent state benefits, including health insurance and retirement; and the opportunity to regularly travel to different program providers within a region and across the state. In this front-line field position, a surveyor is mobile and flexible and performs minimal work at an office, though the role does require writing reports detailing deficiencies/violations against a provider, remedies to correct those deficiencies, and narrative to support regulatory determinations. See below for additional professional requirements.

To watch a brief video showing the vital work long-term care surveyors do every day, please click here: Link Title
The state of Texas offers many benefits to employees. HHSC is a qualifying organization for the Federal Public Service Loan Forgiveness Program, which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments. We also offer excellent health benefits, a lifetime monthly retirement annuity as well as 401(k) and 457 Programs under the Employees Retirement System of Texas.

Essential Job Functions (EJFs):

Under the direction of a program manager, a surveyor conducts on-site inspections, complaint and incident investigations, and comprehensive surveys to determine provider compliance with federal and state health and safety regulations. Conducts entrance and exit conferences with provider staff. Completes inspection or survey reports detailing deficiencies, recommended remedies, and narrative to support regulatory findings.65-70%

Communicates clearly and accurately with others (internally and externally) to provide, exchange, or verify information, answer inquiries, or resolve issues or complaints regarding services provided in the Home and Community-based Services and Texas Home Living Medicaid waiver programs, both of which serve individuals with intellectual and developmental disabilities and must receive specialized services that meet their needs. 10-15%

Re-visits residential sites and provider locations to verify correction of previously cited regulatory violations. Performs quality assurance reviews of documents prepared by others; for example, publications, assessments, reports. 15- 20%

Occasionally might need to testify at hearings or in court proceedings to provide information regarding policy/procedures, history, findings, or activities. 5%

Knowledge, Skills and Abilities (KSAs):

Knowledge of program regulations and procedures, survey and investigation techniques, and principles.

Knowledge of acceptable professional standards of care.

Skill in operating personal computers and software

Ability to establish and maintain effective working relationships with team members and others and to work independently.

Ability to communicate orally and in writing.

Ability to use the computer for writing reports.

Ability to interpret complex regulatory policies, procedures, and regulations.

Ability to exercise professional judgment and reach sound decisions in sometimes stressful situations.

Registrations, Licensure Requirements or Certifications:

Qualified Intellectual Disability Professionals (QIDP), licensed nurses (LVN or RN), or social workers are preferred.

Valid driver’s license

Initial Screening Criteria:

Experience in conducting investigations related to quality outcomes.

Experience working with individuals with mental illness, intellectual or developmental disabilities, or physical disabilities preferred.

Experience in quality assurance/compliance and oversight/auditing preferred.

Four year degree from an accredited college or university, preferred.

Additional Information:

Flexibility in work hours is required for this position. The job requires 80% travel, with most travel during the day. However, some overnight and weekend travel is required, as well as occasional on-call duties for emergencies or high-priority situations with program providers. Must have reliable transportation.

Note: This position can work a compressed workweek with options Monday-Thursday, Tuesday-Friday, and Friday-Monday, 10-hour days.

All applicants must pass a fingerprint criminal background check.

If you are an active or former licensed nursing facility administrator, certified nurse aide, or medication aide, hiring will be pending until professional licensing and Employee Misconduct Registry checks are completed.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.  I-9 Form - Click here to download the I-9 form.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form