Hearings Assistant

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Hearings Assistant 
Job Title: Administrative Asst III 
Agency: Health & Human Services Comm 
Department: AD FFH 
Posting Number: 8639 
Closing Date: 09/12/2025 
Posting Audience: Internal and External 
Occupational Category: Legal 
Salary Group: TEXAS-A-13 
Salary Range: $2,953.25 - $4,365.66 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Eligible for Telework 
Travel: Up to 10% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: CONROE 
Job Location Address: 608 E NORTH LOOP 336 
Other Locations: Fort Worth; Abilene; Houston; Lubbock; San Antonio 
MOS Codes: 0100,0111,0170,3372,3381,4430,6046,15P,3F5X1,420A,42A,56M,68G,741X,8A200,AZ,LS,LSS,MC,PERS,PS,RP,SN 
YN,YNS 
 
 

Brief Job Description:

The Texas Health and Human Services Fair and Fraud Hearings department is seeking an administrative assistant. This position provides administrative support to Fair and Fraud Hearings staff. Work includes but is not limited to responding to inquiries from external and internal partners, gathering and providing information on the hearings process, preparing notices, scheduling appointments, receiving, organizing and uploading evidence, processing incoming and outgoing mail, scanning documents, making copies, creating reports, redacting documents, retrieving data and recordings, and completing other duties as assigned by the Manager. The administrative assistant may assist with calling in for hearings and processing dismissals and withdrawals. 

Essential Job Functions (EJFs):

Responding to inquiries from external and internal partners. 20%

Communicating effectively with staff, appellants, and legal representatives to gather and convey information regarding the hearings process. 20%

Complete data entry and upload documents into computer databases including the State Portal, TIERS, and Excel. 20%

Sorting and distributing mail and correspondence (includes faxing, copying). 20%

Receipt of and processing of Petitions for Hearing (receipt, checking for accuracy, scheduling, and sending appointment notices). 10%

Producing statistical reports using Microsoft Office software. 10%

Attends work on a regular and predictable schedule in accordance with agency leave policy.

Knowledge, Skills and Abilities (KSAs):

Knowledge of office practices and administrative procedures.

Knowledge of Microsoft suite to include Word, Outlook, Excel, Teams and PowerPoint.

Knowledge of Business English, including spelling, grammar, and punctuation.

Skill in the use of standard office equipment and software.

Skill in time management and completing projects accurately and on time. 

Skill in prioritizing projects.

Skill in collaborating with others in a professional manner.

Ability to compose correspondence, summaries, and other documents or reports.

Ability to proof and/or edit documents.

Ability to follow oral and written instructions.

Ability to work independently.

Ability to answer telephone calls and emails in a professional manner and communicate information clearly and effectively to a wide variety of parties.

Ability to implement administrative systems and procedures and to interpret rules, regulations, policies, and procedures.

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Experience in clerical or administrative support work is preferred.

Experience in MS Word, Outlook, TEAMS, PowerPoint and/or Excel is preferred.

Experience working with State Portal and TIERS is preferred.

Experience with special projects, assignments, and managing multiple tasks with deadlines is preferred.

Graduation from a standard senior high school or equivalent.

Bilingual in English and Spanish is preferred, but not required.

Additional Information:

N/A

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.