Manager II-Director of Incident Management

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Brief Job Description:

Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence. 

The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus-based direct services and supports at 13 centers located throughout the state. Learn About Our State Supported Living Centers

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

The Director of Incident Management performs moderately complex (journey-level) managerial work administering the daily operations and activities related to Incident Management include coordination of investigation analysis related to incidents, injuries, deaths and Abuse/Neglect confirmations and taking action to reduce the rates at the facility.  The Director, chairs some facility-wide committees and works with other local organizational disaster planning and as a liaison with OIG, Protective Investigation Services and local law enforcement entities. The Director is responsible for compliance with ICF/IID Standards and DOJ Settlement Agreement. 

Essential Job Functions (EJFs):

Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.

1. Conducts and/or oversees facility preliminary and final unusual incident investigations.

2. Serves as a liaison with other agency staff to facilitate compliance with statutory requirements

3. Monitors compliance with the Incident Management section of the Settlement Agreement

4. Identifies concerns and recommends corrective actions for investigations.

5. Serves as a member of the Incident Command System and ensures Emergency Preparedness exercises are completed timely and appropriately.

6. Tracks and trends information related to incidents, risk and safety,

7. Serves as an Executive Duty Officer on a rotating basis,

8. Supervises facility investigators and Campus Administrators.

Knowledge, Skills and Abilities (KSAs):

1. Knowledge of state requirements regarding incident, abuse/neglect, and mortality investigation

2. Understanding of trending analysis related to injuries, incidents, restraints, and abuse/neglect.

3. Ability to work with teams to effectively reduce risk and ensure safety.

4. Good verbal and written communication skills.

5. Ability to plan, organize, lead and motivate staff.

6. Knowledge of worker's camp requirements.

7. Knowledge of related ICF/IID and Settlement agreement standards.

8. Ability to supervise the work of others.

Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Graduation from an accredited four-year college/university or experience may be substituted on a year by year basis.

Ability to communicate clearly in writing as demonstrated on the application.

Two years’ experience in supervising others preferred.

Additional Information:

Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aide, Medication Aide and Employee Misconduct and HHS List of Excluded Individuals/Entities (LEIE).

Males between the ages of 18 – 25 must be registered with the Selective Service.

All State Supported Living Center Employees are subject to Random Drug Testing.

Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours. Must be willing to work weekends and holidays.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.