Clerk I- Switchboard

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Clerk I- Switchboard 
Job Title: Clerk I 
Agency: Health & Human Services Comm 
Department: Switchboard 
Posting Number: 7325 
Closing Date: 10/20/2025 
Posting Audience: Internal and External 
Occupational Category: Office and Administrative Support 
Salary Group: TEXAS-A-07 
Salary Range: $2,306.75 - $3,139.75 
Pay Frequency: Monthly
Shift: Evening 
Additional Shift: Evenings (Second) 
Telework: Not Eligible for Telework 
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location: San Angelo State Supported Living Center 
Job Location City: CARLSBAD 
Job Location Address: 11640 US HWY 87 N 
Other Locations: San Angelo 
MOS Codes: 0100,0111,0160,0161,0170,3051,3372,3432,4133,6042,6046,6617,6672,15P,3F5X1,420A,42A,56M,68G,741X 
8A200,AZ,CS,LS,LSS,PERS,PS,RP,RS,SK,SN,YN,YNS,F&S 
 
 

Brief Job Description:

Come work in an environment where we truly value and respect those we serve and believe in the mission that all people can achieve a higher level of wellness and independence. 

The state supported living centers serve people with intellectual and developmental disabilities who are medically fragile or who have behavioral problems. The centers provide campus-based direct services and supports at 13 centers located throughout the state. Learn About Our State Supported Living Centers

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

Maintains communications systems and telephone service for all sections of San Angelo State Supported Living Center. Handles a multi-line phone system, placing, answering, transferring, and logging of all calls, pages and responses and uses two (2) paging systems. Performs various types of clerical work for various departments of the facility. Handles multitudes of filing/paperwork. Performs routine duplication work with copy equipment, collator, and binder. Assists in operating the Vehicle Pool. Responsible for monitoring weather conditions and immediate response of the Fire Alarm and Emergency Siren Alert Systems. Handles vending refunds, plus a variety of other duties.  

Essential Job Functions (EJFs):

Attends work on a regular basis and may be required to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.
Maintains all communications for San Angelo State Supported Living Center during their on-duty hours. Responsible for keeping current departmental location information on all active employees and consumers.
Responsible for keeping accurate records for all log sheets (drills/alarms/repairs/vending
refunds/injury/restraint calls, credit cards/meal ticket sales/emergencies/call duties).
Responsible for handling all types of emergencies (fire/weather/medical).
Performs clerical duties as assigned and performs any duties necessary within the
Switchboard department.
Schedule vehicles for trips for all departments.
Responsible for following search procedures as outlined in the policy and procedures.
Always maintains a working phone number.
Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response
and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.  

Knowledge, Skills and Abilities (KSAs):

Working knowledge of spelling, grammar, automated equipment and office practices and procedures.
Ability to understand and carry out moderately complex instruction.
Ability to meet and deal effectively with the public.
Ability to operate standard office equipment.
Able to prepare and maintain detailed records, files, and reports.
Knowledge of multi-line phone system.
Knowledge of paging/communication systems.  

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Graduation from an accredited high school or GED
Six (6) months of documented work experience in a clerical or secretarial setting.
Experience working with a multi-line phone or PBX system.
Experience with computer software like Microsoft Word and Excel.  

Additional Information:

Salary Note: The salary offered will follow HHS starting salary guidelines which are typically made at or near the minimum of the salary range.

Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aide, Medication Aide and Employee Misconduct and HHS List of Excluded Individuals/Entities (LEIE).

Males between the ages of 18 – 25 must be registered with the Selective Service.

All State Supported Living Center Employees are subject to Random Drug Testing.

Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours. Must be willing to work weekends and holidays.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.