LTCR Regional Facility Liaison

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

If you are looking for a place to work where you can establish a career that is filled with purpose, this is the job for you!

Facility Liaison – Starting Market Rate Salary $68,834.43

Under the supervision of the Regional Director or designee, acts as a liaison for Long Term Care facility staff, ombudsman staff, and survey and investigation team members to resolve issues and improve performance in Long Term Care facilities. The Facility Liaison ensures that issues and concerns of facility staff and surveyors are clearly articulated and understood. The Facility Liaison coordinates with the Quality Monitoring Program staff and Joint Training staff pertaining to their mission needs. This position meets regularly with providers to discuss issues and concerns as they pertain to regulations and survey practices. The Facility Liaison maintains current knowledge regarding regulations governing regulatory services; participates in non-home region surveys and investigations once per year and as needed. This position keeps current on nursing, dietary, social services, and pharmacy service procedures; prepares reports and/or training according to established protocols, and completes other assignments as directed by the Regional Director.    

The state of Texas offers many benefits to employees. HHSC is a qualifying organization for the Federal Public Service Loan Forgiveness Program, which forgives the remaining balance on college student Direct Loans after making 120 qualifying monthly payments. We also offer excellent health benefits, a lifetime monthly retirement annuity as well as 401(k) and 457 Programs under the Employees Retirement System of Texas.

Essential Job Functions (EJFs):

Maintains a regular and predictable work schedule documented on a monthly calendar with 75% of your time being spent in facilities.  

Serves as a liaison for assigned area on complex issues with agency staff or outside entities. 

Coordinate and attends quarterly ombudsman/SSLC meetings. 

Monitor/Proctor assigned medication aide exams. 

Compile and maintain an Email Distribution List of all providers in each program. 

Works with provider and survey staff to facilitate resolution of conflicts and interpretations of standards. The goal is to achieve optimal resident outcome.  

Maintains effective working relationships with providers and internal and/or external agency staff. 

Coordinates presenters, location, schedules dates, and attends annual provider meetings for all programs to assist with provider information in the region. 

Communicates on a complex level with others (internally and/or externally) to provide, exchange or verify information, answer inquiries, address issues and resolve problems or complaints in a timely manner. 

Maintains current knowledge in assigned area by reviewing literature, attending meetings and/or seminars and communicating with other professionals. 

Attends all mandatory program training and other assigned provider training to assist as needed. 

Maintains current License in Texas and meets any continuing education units for their discipline, as applicable. 

Interprets policies, procedures, rules, regulations and/or standards to others (for example: staff, applicants, clients, providers, vendors, the public, public officials). 

Evaluates program issues, procedures and/or processes for improved program performance and coordinates with management staff to identify training needs and assists in developing and implementing training for staff. 

Reviews statistics, reports, operational procedures/practices, findings, survey, quality assurance activities, performance measures and best practices to evaluate program issues and procedures. 

Participates and promotes culture change activities. 

As assigned, travels to facilities or providers to conduct out-of-region surveys, licensure, and complaint/abuse investigations.  

Completes other assignments as directed by the Regional Director, or designee. 

Knowledge, Skills and Abilities (KSAs):

Knowledge of health care laws and regulations pertinent to the regulation of nursing facilities, assisted living facilities, and day activity and health services, and and nursing care principles, practices, and procedures. 

 Ability to collect and analyze data and solve work problems. 

Ability to analyze and interpret written policy material, procedures, and regulations. 

Ability to work independently, exercise professional judgment and reach sound decisions.  

Ability to maintain effective, positive working relationships with internal and external stakeholders. 

Proven ability to communicate effectively orally and in writing. 

Proven ability to actively listen and present comprehensive, complex material to internal and external stakeholders. 

Professionalism and the ability to work effectively both independently and on a team. 

Skill in operating personal computers.   
Experience and skill in training and providing guidance, policy clarifications, and information to others.

Registrations, Licensure Requirements or Certifications:

SMQT or must successfully obtain Surveyor Minimum Qualification (SMQT) within the first year of employment.  
If the applicant is nurse, social worker, dietician, nutritionist, their license, or registration must be current and in good standing. 

Initial Screening Criteria:

2 years of Regulatory Services experience in one of the survey disciplines including, but not limited to, Registered Nurse, Social Worker, Registered Dietician, Nutritionist, QIDP, Investigator VI, Investigator VII, Inspector V.    

SMQT Preferred 

Additional Information:

Must be willing to work hours other than 8-5 M-F. Must be able to travel as needed to full regional service area as needed for job responsibilities. Flexibility in work hours is required for this position. The job requires 75% travel, with most travel during the day. However, some overnight and weekend travel is required, as well as occasional on-call duties for emergencies or high-priority situations in facilities. Must have reliable transportation.

Note: This position is able to work a compressed workweek of four 10-hour days.

All applicants must pass a fingerprint criminal background check.

If you are offered and accept the position, you will not be permitted to continue employment at any HHSC regulated facilities or providers. You will be required to disclose any potential conflicts of interest, secondary employment, volunteer activities, and friends/family who own, operate, or work at regulated providers.

If you are an active or former licensed nursing facility administrator, certified nurse aide, or medication aide, hiring will be pending until professional licensing and Employee Misconduct Registry checks are completed.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work. I-9 Form - Click here to download the I-9 form.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form