Program Supervisor IV

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Program Supervisor IV 
Job Title: Program Supervisor IV 
Agency: Health & Human Services Comm 
Department: Residential Care Adm 
Posting Number: 11295 
Closing Date: 02/12/2026 
Posting Audience: Internal and External 
Occupational Category: Office and Administrative Support 
Salary Group: TEXAS-B-21 
Salary Range: $4,523.16 - $7,253.83 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework: Not Eligible for Telework 
Travel: Up to 10% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Exempt 
Facility Location: Big Spring State Hospital 
Job Location City: BIG SPRING 
Job Location Address: 1901 N HIGHWAY 87 
Other Locations: Big Spring 
MOS Codes: 0203,0207,0302,0370,0520,0602,0802,1802,1803,2340,5502,6302,6502,7202,7208,7210,7220,7502,8005,8858 
9702,16GX,60C0,611X,612X,63G0,641X,712X,86M0,86P0,8U000,9G100,BOSN,ELC,ISS,MAT,MED,MLES,MSSD,MSSE,MS 
SR,OSS,WEPS 
 

Brief Job Description:

Would you thrive in an environment where you learn and grow personally and professionally all while helping make a positive impact on people’s lives? Do you appreciate being around others like yourself who are dependable, trustworthy, hard workers who believe in the value of teamwork? HSCS is dedicated to building an atmosphere where employees feel valued and supported while providing specialized care for Texans in need. HSCS is comprised of nine psychiatric hospitals, one youth residential treatment facility, and thirteen state supported living centers. The psychiatric hospitals are a hub of excellence for forensic mental health and complex psychiatric care, with all facilities accredited by The Joint Commission. They provide state-of-the-art treatment that is recovery-oriented and science-based. If providing hope and healing through compassionate, innovative, and individualized care interests you, we welcome your application for the position below.

Program Supervisor IV performs administrative and supervisory program work supporting our verbal de-escalation efforts and our therapeutic interventions to staff that work in a hospital setting. This position establishes and reinforces in-depth verbal de-escalation tactics and therapeutic interventions training tailored for front-line and patient care staff, develops and approves schedules, monitors and evaluates cross training of personnel, supervises and trains staff, and actively tracks and monitors all staff training sessions to ensure that the principles and techniques covered are continuously practiced and reinforced in daily interactions between staff and individuals. Works under limited supervision, with moderate latitude for the use of initiative and independent judgment.

Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Essential Job Functions (EJFs):

Attends work on a regular basis and may be asked to work a specific shift schedule or, at times, even a rotating schedule, extended shift and/or overtime in accordance with agency leave policy and performs other duties as assigned.

Provides in-depth verbal de-escalation and therapeutic interventions training tailored for front-line and patient care staff to effectively manage and diffuse potentially volatile situations, enhancing the overall safety and well-being of both employees and patients. Supervise, train, and evaluate staff regarding verbal de-escalation and therapeutic interventions. Enhances and maintains, a comprehensive library of technical materials related to safety. This library serves as a valuable resource for ongoing staff education, providing up-to-date information and best practices that support a safe and well-informed work environment.

Develops and approves schedules, monitors, and evaluates cross training of personnel. Provides guidance to ensure adequate interventions are provided to staff. This involves regular observations and assessments to confirm that staff members are effectively applying their training in real-world scenarios. Additionally, maintains a detailed log of all incidents and prepares comprehensive incident reports. These reports are used to analyze patterns, identify areas for improvement, and enhance overall safety practices within the facility.

Supervises staff and provides technical assistance. Processes performance plans and employee evaluations on a timely basis in CAPPS to ensure that all assigned shop and craft personnel receive annual performance reviews. Ensures employees complete all required training in a timely manner. Interviews prospective employees and makes recommendations for hire of the best candidates to ensure only the most qualified individuals are selected. 

Actively tracks and monitors all staff training sessions to ensure that the principles and techniques covered are continuously practiced and reinforced in daily interactions between staff and individuals. This involves regular observations and assessments to confirm that staff members are effectively applying their training in real-world scenarios. Additionally, maintains a detailed log of all incidents and prepares comprehensive incident reports. These reports are used to analyze patterns, identify areas for improvement, and enhance overall safety practices within the facility.

Introduces verbal de-escalation training as a key component of all New Employee Orientation (NEO) classes, ensuring that new staff members are equipped with essential conflict management and resolution skills from the start. This foundational training helps new employees handle challenging situations effectively and safely. Additionally, maintains, or assists in maintaining, a comprehensive library of technical materials related to safety. This library serves as a valuable resource for ongoing staff education, providing up-to-date information and best practices that support a safe and well-informed work environment.

Performs other duties as assigned. Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Knowledge, Skills and Abilities (KSAs):

Knowledge of local, state, and federal laws and regulations relevant to program area.

Knowledge of the TIERS program

Knowledge of expressive therapies – Art, Dance, Movement, Drama, Music & Recreation

Knowledge of basic computer operations and the ability to use e-mail and create basic written reports

Supervisory experience.

Skill in communicating both in writing and orally.

Ability to manage program activities.

Ability to establish goals and objectives.

Ability to prepare concise reports; and to plan, assign, and supervise the work of others.

Ability to prioritize and manage tasks independently.

Registrations, Licensure Requirements or Certifications:

None

Initial Screening Criteria:

Bachelor’s degree from an accredited college or university; and two (2) years’ progressive experience in a lead and/or supervisory role, managing/supporting, and providing programming.

Or

Five (5) years of work experience in programing services for persons with mental health diagnoses, including at least two (2) years in a role with duties relating to evidenced based treatments.

AND

Two years of experience leading and/or supervising employees is preferred.

Additional Information:

Applicants must pass a fingerprint criminal background check, pre-employment drug screen, and registry checks including the Client Abuse/Neglect Reporting System (CANRS), Nurse Aid, Medication Aide and Employee Misconduct, List of Excluded Individuals/Entities (LEIE). Males between the ages of 18-25 must be registered with the Selective Service.

All applicants must be at least 18 years of age to be considered for employment at a state-operated facility. Waco Center for Youth applicants must be 21 years of age.

Flexibility in work hours may be required for this position. The position may be required to work overtime and/or extended hours.

Compliance with HHSC immunization policy and state hospital operating procedures related to immunizations is required. According to the Centers for Disease Control and Prevention, healthcare workers are considered to be at significant risk for acquiring or transmitting hepatitis B, measles, mumps, rubella, varicella (chicken pox), tetanus, diphtheria, pertussis (whooping cough), and influenza. All these diseases are vaccine preventable. As a result, state hospital policy requires employees be vaccinated according to their level of contact with individuals. In the event you choose to not be immunized for the influenza virus, you may be required to wear a mask and take other protective measures.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.