Web Experience Specialist

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Web Experience Specialist 
Job Title: Information Specialist IV 
Agency: Health & Human Services Comm 
Department: MCS Strat Bus Oper Change Mgmt 
Posting Number: 9559 
Closing Date: 10/24/2025 
Posting Audience: Internal and External 
Occupational Category: Business and Financial Operations 
Salary Group: TEXAS-B-22 
Salary Range: $4,801.16 - $7,000.00 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework:  
Travel: Up to 5% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4601 W GUADALUPE ST 
Other Locations:  
MOS Codes: 4502,4503,4505,4511,4512,4591,8055,165X,35PX,3N0X6,46A,46S,46Z,INF,MC,PA,SEI13 
 
 
 

Brief Job Description:

The Texas Health and Human Services Commission (HHSC) Medicaid and CHIP Services (MCS) division seeks a Web Experience Specialist (Information Specialist IV) to strengthen how Medicaid and CHIP information is shared with Texans, providers, and partners. This position ensures that MCS web content is accurate, accessible, and user-friendly, supporting the division’s mission to deliver quality, cost-effective services to Texans. The ideal candidate is highly organized, detail-oriented, and passionate about improving digital experiences for a variety of audiences with different information needs.

The Web Experience Specialist is responsible for analyzing, organizing, improving, and maintaining MCS web content to make it easier for our internal and external stakeholders to find and use information. This includes designing and implementing a strategy for restructuring, consolidating, and organizing existing web content—reducing approximately 300 web pages into a streamlined, user-friendly set of resources. The role also serves as a subject matter expert (SME) on web content and user experience for other MCS website development projects.

The ideal candidate has a strong background in content strategy, information architecture, and user experience (UX).  This position focuses on content strategy and user experience improvements, while the technical development work is carried out by the agency’s web services team.

Essential Job Functions:

• Conduct a comprehensive review of existing MCS web content to identify redundant, outdated, or unclear material.
• Develop and implement a content consolidation plan that reduces the number of pages and organizes information more logically.
• Create user flows, wireframes, and mockups as needed to support redesign efforts.
• Write and edit concise web content to ensure audience relevancy and follow HHSC style guidelines.
• Use analytics and user feedback to assess content effectiveness and recommend updates.
• Collaborate with program areas and subject matter experts to ensure content accuracy and alignment with MCS and agency goals.
• Maintain MCS web content by regularly reviewing pages to ensure information remains accurate, accessible, and up to date.
• Ensure compliance to any federal or state requirements that impact Medicaid and CHIP website content.
• Serve as an SME for web experience on other MCS web development projects.
• Collaborate regularly with HHS Communications on MCS web content improvement efforts.

Knowledge in:

• UX principles and information architecture best practices.
• Accessibility standards (ADA, WCAG) and plain language, AP style writing guidelines.
• Best practices in content strategy, information architecture, and user experience (UX).
• Public sector digital service guidelines.

Skilled in:

• Reviewing analytics and feedback to guide decisions.
• Strong writing and editing skills attention to clarity, tone, and consistency.
• Managing and prioritizing content updates.

Ability to:

• Align content with organizational and audience needs.
• Communicate technical concepts in plain language.
• Collaborate effectively with developers, program staff, and subject matter experts.

• Manage multiple projects simultaneously and meet deadlines.
• Align web strategy with project goals and business objectives.
• Interpret and implement federal and state content policy requirements for web publishing.

Initial Selection Criteria:

• Bachelor’s degree in communications, information science, digital content strategy, or a related field (equivalent work experience may be considered).
• Minimum of 3 years of experience in web content management, content strategy, or digital communications.

Additional Information:

• Must be avaialble to work at our central Austin office.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.