WIC Vendor Compliance Monitor

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Functional Title: WIC Vendor Compliance Monitor 
Job Title: Compliance Analyst II 
Agency: Health & Human Services Comm 
Department: WIC Salaries 
Posting Number: 11496 
Closing Date: 12/05/2025 
Posting Audience: Internal and External 
Occupational Category: Education Training and Library 
Salary Group: TEXAS-B-21 
Salary Range: $4,523.16 - $7,253.83 
Pay Frequency: Monthly
Shift: Day 
Additional Shift: Days (First) 
Telework:  
Travel: Up to 60% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 701 W 51ST ST 
Other Locations: Austin 
MOS Codes: No military equivalent 
 
 
 

Brief Job Description:

Performs complex (journey-level) grocer vendor compliance analysis work for the Vendor Management & Operations (VMO) Unit.  Work supports the United States Department of Agriculture (USDA) Special Supplemental Nutrition Program for Women, Infants, and Children (WIC) program. Work involves examining, evaluating, and monitoring grocery vendors for compliance with federal and state program requirements and conducting monitoring, inspection and analysis activities, both onsite and through desk reviews. Compiles, reviews and analyzes data resulting from onsite monitoring visits and desk reviews, verifies documentation, and creates reports regarding compliance for the vendors and agency management. Maintains and evaluates grocer vendor data in internal systems. Through written and verbal communications, provides consultative services to internal and external stakeholders regarding errors among authorized vendors and provides follow-up as needed. Assists in developing and revising grocery vendor monitoring records, programs, policies, documents, and contracts to ensure conformity with laws, rules, policies, and procedures. Monitors for fraud, waste, and abuse among WIC grocery vendors. Responsible for writing vendor corrective action plans and documenting sanctions for vendor violations. Processes the collection, organization, analysis, and preparation of materials in response to hearing requests for compliance activities.  May provide guidance to others, including internal staff and grocery vendors. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

Essential Job Functions:

Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.

1. (40%) Conduct inspection and analysis activities of grocery vendors to include vendor charges, the availability of supplemental foods, and vendor behavior by conducting routine monitoring visits, and compliance inspections of Texas grocery vendors and Farmer’s Markets to examine, evaluate, and monitor compliance with federal and state program requirements.

2. (30%) Establish corrective action plans for the vendor to ensure program compliance and provide consultative services to WIC grocery vendors through written and verbal communications explaining program specifics and requirements. Verify compliance with WIC requirements by conducting desk and onsite reviews, evaluating compliance data, and documenting compliance activities, such as complaints received or inspection outcomes. 

3. (10%)  Recommend sanctions for vendor violations. Sanctions may include administrative fines, disqualification, and civil money penalties in place of disqualifications if it is determined the vendor is out of compliance with State and Federal regulations. Coordinate with the Vendor Outreach Branch to provide vendor technical assistance and to update grocer vendor profiles to ensure that information is current and accurate.

4. (5%) Collaborate with the HHSC Office Of Inspector General for grocery vendor investigations in areas of possible waste, fraud, and abuse to ensure grocery vendor compliance with all federal and state regulations.

5. (5%) Assist in developing and revising grocery vendor reports, records, programs, policies, documents, and contracts to ensure conformity with laws, rules, policies, and procedures.

6. (5%) Process the collection, organization, analysis, and preparation of materials in response to hearing requests for compliance activities. Serve as subject matter expert for Compliance Oversight Branch for programmatic initiatives and projects. Collaborate with vendors, staff, project managers, and engagement coordinators on process, and requirements. Review legislative requests and assist management with the development of recommendations or responses. Represent the program at various events statewide as necessary.

7. (5%) Perform other duties as assigned, including but not limited to actively participating and supporting to meet the agency's obligations for disaster response and recovery or Continuity of Operations (COOP) activation.  Such participation may require an alternate shift pattern assignment and locations. May provide guidance to others. Works under general supervision, with moderate latitude for the use of initiative and independent judgment.

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

• Relevant federal and state rules and regulations
• General contract monitoring, inspection, or auditing techniques and methodology
• Statistical concepts, methods, and models
• Basic research techniques

Skill in:

• Conducting data searches and evaluating large amounts of data
• Providing exceptional customer service
• Working collaboratively and cooperatively with diverse groups
• Preparing concise and accurate reports and recommendations
• Use of technology, such as Microsoft Office, Internet research, Adobe Pro, and databases

Ability to:

• Identify problems, evaluate alternatives, and implement effective solutions
• Prioritize and plan assignments, and handle multiple projects in a fast-paced environment
• Work effectively under pressure
• Maintain effective, positive working relationships with staff at all levels of the organization, and internal and external stakeholders
• Think creatively and support creative thinking in others
• Communicate effectively, both verbally and in writing
• Understand, interpret, and apply department and agency rules, regulations, policies and procedures
• Provide guidance and direction to others in a clear, understandable manner

Registrations, Licensure Requirements or Certifications:

Must be a Certified Texas Contract Manager (CTCM) or complete the requirements to become a Certified Texas Contract Manager within 12 months of employment.

Initial Screening Criteria:

• At least 1 year of experience in compliance analysis, compliance monitoring, onsite inspections, or auditing work; a Bachelor’s Degree from an accredited college or university may substitute for the 1 year of experience in compliance analysis, compliance monitoring onsite inspections or auditing work.
• The ability to travel up to 60% of the time as indicated on the application.
• Experience in the use of productivity software such as Excel, Outlook, Word or Access.
• Experience creating reports

Preferred Screening Criteria:

• A minimum of an Associate’s degree

Additional Information:

To be considered for an interview, applicants must demonstrate a clear match to all Initial Selection Criteria in the summary of experience sections of the application. RESUMES WILL NOT BE CONSIDERED. The salary on this job posting reflects the minimum and maximum allowed, however, budget considerations often result in salary offers at the minimum of the posted range. Internal applicants are encouraged to check the HR manual for any changes to their current salary. All applicants chosen to participate in the virtual “face-to-face” interview process will be required to complete an on-camera skills assessment to demonstrate proficiencies and perspectives associated with this role at the time of the interview. All applicants participating in the virtual “face to face” interview process must also have access to a computer, the internet, Microsoft Teams, Microsoft Excel, and Microsoft Word. Only applicants selected for an interview will be notified of final selection. This position is currently a hybrid position, with some ability to work from home, but the selected candidate must be physically present in the Austin office at least two days per week, as directed by the manager. Other meetings in Austin will be required. This hybrid arrangement is also subject to change. The person selected for this position must have internet access for working from home.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.