Volunteer Services Coordinator

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Volunteer Services Coordinator 
Job Title: Volunteer Services Coord IV 
Agency: Health & Human Services Comm 
Department: Foster Grandparent GR Match 
Posting Number: 7482 
Closing Date: 08/07/2025 
Posting Audience: Internal and External 
Occupational Category: Community and Social Services 
Salary Group: TEXAS-B-19 
Salary Range: $4,020.33 - $5,178.00 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework: Not Eligible for Telework 
Travel: Up to 50% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 4616 W HOWARD LN 
Other Locations:  
MOS Codes: No direct military equivalent. 
 
 
 

The Texas Health and Human Services Commission (HHSC) seeks highly qualified candidates to fill the Volunteer Services Coordinator IV position within the Community Services, Foster Grandparent Program (FGP). FGP serves a dual purpose in that it provides income-eligible adults, age 55 and older, with meaningful volunteer opportunities, while also meeting critical community needs by serving children with exceptional needs.

The Volunteer Services Coordinator (VSC) IV reports directly to the FGP Manager and performs highly advanced (senior-level) volunteer services work. Responsibilities include overseeing, evaluating and promoting volunteer program with local volunteer stations and community stakeholders; recruiting, matching, and maintaining close supervision of Foster Grandparent Volunteers; conducting new volunteer orientation and ongoing training activities; evaluating and monitoring programmatic components for compliance and reporting; and overseeing and approving bi-monthly payroll submissions. Work is performed with minimal supervision, with extensive latitude for the use of initiative and independent judgement.

Essential Job Functions:

Attends work on a regular and predictable schedule in accordance with agency leave policy.

EJF1: Develops a volunteer recruitment and retention plan based on federal grant requirements; recruit’s volunteers in accordance with the recruitment plan; fully screens and processes volunteer applicants; interviews, selects, and assigns Foster Grandparent volunteers; and develops job descriptions, agreements, and outlines responsibilities and obligations of volunteers. (25%)

EJF2: Oversees the Foster Grandparent Program at daycares, independent school districts, juvenile detention centers, and other volunteer service sites; achieves the maximum benefit for children and youth through careful recruiting and matching of Foster Grandparent Volunteers to volunteer stations and maintains close supervision of volunteers. Develops and secures new memorandum of understanding agreements with volunteer stations, including renewals and amendment activities. (20%)

EJF3: Serves as project lead and provides administrative direction and guidance to the FGP Administrative Assistant. Oversees required records, files, and the program database regarding volunteer schedules, mileage, and stipends. Analyzes and provides information to the FGP Manager and Supervisor as requested for reports, audits, and internal and external requests. (20%)

EJF4: Orients and trains volunteers in accordance with the FGP Volunteer Services Policy Manual; develops volunteer and aging specific in-service materials and makes such training available to all volunteers on a monthly basis; supervises and evaluates the performance of volunteers and provides corrective action as warranted. (15%)

EJF5: Promotes FGP through community relations programs and activities including radio, television, print media, health and senior fairs, and personal speaking engagements. Leads the planning and coordination of volunteer recognition and appreciation events throughout the year. (15%)

EJF6: Serves as point of contact in the absence of the FGP Manager and Supervisor. Performs other duties as assigned. (5%)

Knowledge Skills Abilities:

Knowledge of community resources and organizations, and community engagement strategies.

Knowledge of gerontology or issues facing aging adults.

Skill in public speaking and providing effective presentations.

Skill in working collaboratively and cooperatively with a variety of groups.

Skill in operating a computer and software applications, including Microsoft Office (Word, Excel, PowerPoint, Publisher, Outlook).

Ability to operate standard office equipment such as fax, copier, projector, calculators.

Ability to communicate verbally and in writing in a clear and concise manner.

Ability to interpret rules, regulations, policies, and procedures.

Ability to oversee, train, evaluate and promote volunteers and the volunteer program. 

Ability to interact and communicate professionally and effectively with all stakeholders.

Registration or Licensure Requirements:

N/A

Initial Selection Criteria:

Graduation from an accredited four-year college or university. Additional related work experience may substitute for the required education on a year-for-year basis with a maximum substitution of four (4) years. Experience in directing volunteer or staff activities. Experience in working with the public and community organizations in establishing and maintaining effective working relationships. Experience in evaluating and monitoring programmatic components for compliance and reporting.

Additional Information:

IMPORTANT, PLEASE READ THE FOLLOWING INFORMATION PRIOR TO SUBMITTING AN APPLICATION FOR THIS POSITION:

All fields on the application must be filled-in completely. This includes, but is not limited to, previous salary, previous supervisor, and reason for leaving previous position. Resumes will not be accepted in lieu of an application.

Applicants selected for interview will be required to complete an in-basket exercise.

Applicants may not have a history of substantiated fraudulent activity against HHSC or any programs it administers. Applicants who have a non-fraud overpayment with an outstanding balance must agree to repay the overpayment balance as a condition of employment.

Applicants must pass a fingerprint criminal background check, a National Sex Offender Registry (NSOPW) check, and a Client Abuse/Neglect Reporting System (CANRS) check.

This is a grant-funded position.

The posted salary range reflects the minimum and maximum allowable by state law. Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual Chapter 7.

In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC.

Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.