Training Manager IV

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Brief Job Description:

The Learning Resource Network (LRN) Training Delivery Manager performs highly complex managerial work by administering the daily operations and activities of the Training Delivery Team. Work involves establishing goals and objectives; developing guidelines, procedures, policies, rules, and regulations; developing schedules, prioritizing training delivery needs, and standards for achieving established goals; coordinating and evaluating the ongoing delivery of training activities across the system; utilize data-driven strategies to determine employee training; and develop dashboards/metrics to identify trends and effectiveness.

The training delivery manager works directly with the Associate Commissioner for Strategic Operations, Learning Systems and Design Manager, Leadership and Innovation, HHS business owners, and stakeholders to deliver system-wide training initiatives. Types of trainings include: manager training, professional development training for all employees, HHS systems training, legislatively mandated training, trainings as the result of an audit and training as the result of a needs assessment.

The Training Delivery Manager is also responsible for managing the training budget, monitoring budget expenditures, planning, assigning, and supervising the work of others.

Works under limited supervision, with moderate latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs):

Manages the daily activities of the training team by coordinating, implementing, and providing ongoing delivery of training for HHS system employees; establishes goals, objectives, and training plans that support overall team strategies for trainer development; plans, develops, and approves schedules, priorities, and standards for achieving goals, and conducts annual performance evaluations for program area employees. (20%)

Develops and implements department guidelines, techniques, and standard processes for training coordination and delivery to ensure consistency within LRN policies and procedures and industry standards; ensures policy, procedures, and processes are accurately implemented into agency's mission by providing routine feedback to the training delivery team; and ensures instructor-led courses align with LRN Strategic Plan. (20%)

Observes active trainings on a semi-annual basis for each course to ensure trainers follow curriculum and deliver content based on adult learning and classroom management principles and techniques; implements trainer development plans to ensure consistency of content delivery; develops, reviews, and maintains fiscal year training calendar; maintains digital course catalog and coordinates implementation of new courses through an internal pilot, external pilot, and train-the-trainer session. (20%)

Attends innovative and modern training workshops/conferences for professional development; implements internal training sessions for LRN training staff on new training techniques and topics; and conducts quarterly trainer sessions to enhance new skills related to modern training techniques and new classroom techniques adding innovative options to training program; attends manager and leadership development trainings for career development on a quarterly basis; collaborates with other agencies on a annual basis to help identify and review training programs that introduce the latest innovative training techniques and topics for current career development in the current working industry. (20%)

Evaluate the effectiveness of training programs using a variety of methods including surveys, assessments, metric analysis, and feedback from employees and managers, by implementing evaluation models including but not limited to Kirkpatrick, Kaufman, Anderson, and CIRO; reviews course evaluations monthly and identifies opportunities for improvement based on data collected; utilizes data to continuously improve training delivery and make recommendations for improvements; and maintains an ongoing list of identified topics and/or requests for training needs to include in future needs assessments for new courses; and conducts training needs assessment. (15%)

Performs other work as assigned. (5%)

Attends work on a regular and predictable schedule in accordance with agency leave policy.

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

• Modern adult learning theory, training evaluation methodologies, and classroom principles, techniques, and best practices in training delivery.
• Project management and project planning.
• Critical thinking, problem-solving and decision-making steps.
• Current training technology software for instructor-led and virtual instructor-led courses.
• Relevant laws, regulations, and industry standards related to training and development, such as compliance training requirements.
• Conducting focus groups and gathering information.

Skill in:

• Analyzing training needs and presenting needs assessment data through infographics.
• Coaching trainers based on teach-backs and observations.
• Organization and managing multiple projects and priorities.
• Effective communication both verbal and written with the ability to communicate complex information in a clear and concise manner.
• Data analytics with a true focus on identifying trends in training needs and training effectiveness.
• Time management and delegation.
• Reporting metrics for improvement.

Ability to:

• Identify gaps in training content and recommend revisions to enhance learner experience.
• Research innovative ways to present training content to enhance the overall training experience while providing quality and value to the learner.
• Collaborate with business owners and stakeholders.
• Think strategically to determine training goals, priorities and create short-term and long-term views that align with LRN’s objectives.
• Manage projects proficiently, prioritizing tasks, managing multiple projects simultaneously and meeting deadlines.

Registrations, Licensure Requirements or Certifications:

Preferred - Training delivery certification from Langevin, Association for Talent Development, Bob Pike, or from another training certification entity.

Initial Screening Criteria:

• Bachelor’s degree in Training and Development, Human Resources, Business Administration, or related field.
• 5 years’ experience as a training delivery manager.
• 10 years’ experience as an instructor-led trainer.
• 4 years’ experience working in a training department in a large organization.

Preferred:

• Master’s degree

Additional Information:

LRN maintains a hybrid workforce with a combination of an in-person and remote workplace subject to change based on policy or agency determination.

Individuals selected for the interview will provide work samples. Only applicants who are interviewed will receive written notification of selection results.

Salary Note: The posted salary range reflects state law's minimum and maximum allowable. Any employment offer is contingent upon available budgeted funds. The offered salary will be determined in accordance with budgetary limits and the requirements of HHSC Human Resources Manual Chapter 7.

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form