Systems Analyst V

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Functional Title: Systems Analyst V 
Job Title: Systems Analyst V 
Agency: Health & Human Services Comm 
Department: Reg Office Supp DSHS Austin 
Posting Number: 7697 
Closing Date: 08/18/2025 
Posting Audience: Internal and External 
Occupational Category: Computer and Mathematical 
Salary Group: TEXAS-B-25 
Salary Range: $5,797.66 - $7,393.00 
Pay Frequency: Monthly
Shift: Day 
Additional Shift:  
Telework:  
Travel: Up to 10% 
Regular/Temporary: Regular 
Full Time/Part Time: Full time 
FLSA Exempt/Non-Exempt: Nonexempt 
Facility Location:  
Job Location City: AUSTIN 
Job Location Address: 1100 W 49TH ST (RBB) 
Other Locations:  
MOS Codes: 0171,8848,8858,181X,182X,255A,255S,25B,25D,25N,26B,3D0X2,3D0X4,62E,681X,682X,781X,782X,CT,CTM,CTR 
CYB10,CYB11,ISM,IT,Z Prefix 
 
 

Systems Analyst V - In accordance with HHS Guiding Principles and universal expectations of personal responsibility, under the direction of the IT Customer Support State Health - Austin Metro Manager, performs advanced professional and complex technical work managing the development, implementation, and maintenance of a Local Area Network (LAN) and/or Wide Area Network (WAN). May supervise staff or provide input to the performance of IT personnel. Work involves computer installation, testing, maintenance, monitoring and enhancement; training of operation staff; and the operation of a Helpdesk. Work is performed under general direction with extensive latitude for the use of initiative and independent judgment

Essential Job Functions (EJFs):

(45%) Plans, executes and tracks IT project activities including asset management. Point of contact for all IT related activities including asset management. Monitors tickets to avoid SLA bridge. Provides Supervisior duties and oversees the work of others. Develops, prepares and submits reports, statistics and other correspondence to manager, peers, and customers as requested. Effectively manages IT staff resources by assigning specific tasks, backup support, site support assignments, creating schedules and IT project assignments.Train and supervise operations staff in the installation and maintenance of hardware and software. Train operations staff on policies and procedures for use. Develops and maintains staff routines and schedules to facilitate operation team activities. Responsible for the management of multiple file servers. Assists projects and/or sets projects priorities for immediate operations staff in accordance with management’s current objectives. Perform Supervisior duties for assigned team. Supervisior involvement includes, but is not limited to, participation in job classification, interview and selection, task assignment and monitoring, problem solving, coordination of team leave schedules, and managing projects. Includes completing  performance evaluations, encouraging and recommending appropriate training / development opportunities, making recommendations regarding disciplinary or reward actions, and providing accurate and timely feedback to employees.  

(25%) Responsible for maintenance of the operating system and security software utilized on the network, including the addition of new users to the network and establishment of rights and privileges. Responsible for the maintenance of the local area network or wide area network, cable and hub/switch installations, inventories.. Liaison with facilities, and IT management to coordinate outages and upgrades. Liaison with HQ staff to coordinate outages and upgrades.

(25%) Customer Support:

Provides customer support and training in the use of available, hardware, software, and utilities. Serves as contact for remote network locations to obtain clarification on procedure and problems resolutions. Educates customers on new or less frequently used features of existing products.

(5%) Other duties as assigned include but are not limited to actively participating and/or serving in a supporting role to meet the agency’s obligations for disaster response and/or recovery or Continuity of Operations (COOP) activation. Such participation may require an alternate shift pattern assignment and/or location.

Knowledge, Skills and Abilities (KSAs):

Knowledge of:

Personal computer hardware and software

Network operating systems and security software

SCCM (System Center Configuration Manager)

Service Level Agreements

Troubleshooting and repairing IT related hardware and software

Skill in:

Verbal and written communication

Installing and maintaining Windows Operating systems, Active Directory, and Microsoft Office Suites

Ability to:

Translate technical and industry terms into non-technical language for training and orientation

Recognize, analyze, and resolve network problems

Organize and prioritize work

Work in a team environment, as well as to recognize technical limitations and seek competent assistance when needed

Move computer/telecommunications equipment

Work more than 8-5, M-F

Adhere to HHS Guiding Principles, Code of Ethics, and Universal Expectation for Personal Responsibility

Registrations, Licensure Requirements or Certifications:

N/A

Initial Screening Criteria:

Experience in supporting Microsoft Windows desktop Operating System in a local or wide area network environment.

Experience working in a trouble ticket resolution environment, such as Remedy.

Experience in Active Directory.

Experience leading a team.

Additional Information:

N/A

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.