Systems Analyst V

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

Brief Job Description:

Performs advanced and/or supervisory (senior-level) computer systems analysis work as an Microsoft Windows/Red Hat Linux Administrator for the State of Texas HHSC TIERS operational infrastructure department and reports to the Manager of TIERS Operations. Work involves coordinating the planning, budgeting, and analysis of Windows/Linux operating system administration, procedures, and problems to automate processing or to improve existing system infrastructures. Works under minimal supervision, with considerable latitude for the use of initiative and independent judgment.

Essential Job Functions (EJFs):

Attends work on a regular and predictable schedule in accordance with agency leave policy. Performs other tasks and duties as assigned.

• Coordinates the planning, architecture and engineering of the TIERS systems infrastructure. This includes the implementation and configurations of hardware and software components to meet the needs of the organization and monitors the performance of these systems.  Collaboration with TIERS Operations and Application Teams to ensure infrastructures are effectively deployed to support the TIERS System. (25%)
• Provides senior-level Windows Server 2016/2022 and Linux 8+ system administration for servers in a high-availability environment.  Provides network and storage administration related to Windows and Linux platforms.  Provides configuration and upgrade support for a wide variety of applications and services on these servers, including but not limited to LDAP(Lightweight Directory Access Protocol)/Windows Active Directory, DNS, Microsoft SQL(Structured Query Language) Server, and Hypervisor experience with Hyper-V and VMware, printer services, and backup services. (25%)
• Provides server and application support on a 24X7 on-call basis and on a rotating schedule basis; provides support to applications team in installation, configuration and troubleshooting of various applications in TIERS (Cognos, Informatica, Kofax, Adobe Experience Manager, BMC products and various monitoring tools.) (20%)
• Plans and coordinates server maintenance activities with TIERS Data Center Contractor, VMWare Tools, including security patching and other activities related to the TIERS Security Program.  (10%)
• Administers security controls and hardening within TIERS; implements security control plan of actions, corrective actions, implementation of security controls, remediations. Responds to system and security audits and association evidence controls are implemented. Assists agency security in maintaining suite of security tools, Broadcom Protection Engine and others. (10%)
• Analyzes and troubleshoots Windows and Linux system problems and provides consultation on complex projects.  (5%)
• Opens and responds to change and work requests from the TIERS Operations ticketing system. (5%)

Knowledge, Skills and Abilities (KSAs):

• ​High level knowledge and experience of network facilities and data processing techniques, of computer hardware and software, of network operating system and security software, and of performance monitoring and capacity management tools.
• Expert on LDAP/Windows Active Directory and all its protocols, Hypervisor experience with Hyper-V and VMware.
• Hands on experience of Windows/Linux server administration, network administration, Microsoft SQL Server, IT Governance, and Security/Privacy policies and tools.
• Additional / Preferred experience supporting the following systems: Globalscape SFTP (Secure File Transfer Protocol), IBM WebSphere, Spectrum, Adobe Experience Manager and Kofax.
• Ability to direct and organize work activities.
• Ability to identify problems/issues, analyze and evaluate alternatives and recommend and implement effective solutions.
• Ability to prepare concise written reports appropriate to the audience.
  Ability to communicate effectively verbally and in writing.
• Ability to develop and maintain effective working relationships.
• Ability to provide consultation on complex projects. 
• Experience using Remedy and/or Service Now.

Registrations, Licensure Requirements or Certifications:

ITIL Foundation Certification preferred

Windows and Linux server certifications are preferred

AWS cloud certification is preferred

Initial Screening Criteria:

Experience supporting Windows and Lunix operating systems.

Experience supporting Active Directory and all its protocols.

Additional Information:

N/A

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Active Duty, Military, Reservists, Guardsmen, and Veterans:

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions.

ADA Accommodations:

In compliance with the Americans with Disabilities Act (ADA), HHSC and DSHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.

Pre-Employment Checks and Work Eligibility:

Depending on the program area and position requirements, applicants selected for hire may be required to pass background and other due diligence checks.

HHSC uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Download the I-9 Form

Telework Disclaimer:

This position may be eligible for telework.  Please note, all HHS positions are subject to state and agency telework policies in addition to the discretion of the direct supervisor and business needs.